[Essexboy]

Could you go to control panel > System
On the top right try and open device manager from there

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When I click on system nothing happens and when I click on device manager in the control panel I et same error message

Edited by Steviep, 24 November 2012 - 02:52 PM.

[Steviep]

When I click on system nothing happens and when I click on device manager in the control panel I et same error message

Edited by Steviep, 24 November 2012 - 02:52 PM.

[Essexboy]

OK restart the system from the recovery console
Select command prompt
Type the following command :

sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

This will check and reset all windows files

[Steviep]

typed that in and now comand window shows x:\windows\system32

is that it finished in which case should I close the window and restart?

[Essexboy]

Yes now try a restart

[Steviep]

Blue screen again I'm afraid, I have to say when i ran that last comand you gave me it didnt look as though much happend the script just seemed to give a description of what each part of the comand meant....if that makes sense?

[Essexboy]

OK that means it did not work

From safe mode could you run an elevated command prompt

Go start > All Programs > Accessories
Right click command prompt and select run as administrator
In the black box type :

sfc /scannow

This should take at least 5 minutes to run

[Steviep]

ran that and it said it had found corrupt files and repaired them, tried normal restart however got blue screen again, I have the CBS log file if it would help?

[Steviep]

Here it is just in case  cbs.rar   121.73KB   87 downloads

[Essexboy]

Are you able to access device manager now ?

If not then download the installable driver from here
Installation instructions are on the same page

[Steviep]

Hi, yes manaed to get in and followed instructions on #59 then restarted and still get blue screen

[Essexboy]

Could you try restore again from safe mode and let me know if you get the same error

[Steviep]

Did you mean a system restore ? I have tried that and it says it did not complete successfully an unspecified error occurred (0x800700b7)

[Essexboy]

Yes from safe mode, did you try this after the sfc run ?

[Steviep]

I had run the restore from the flash drive and although it said it did not complete I went to run the scf but had to restart the laptop and let it start normally and it has come on and says restore was successful