[Jayli]

Hello. I have a Laptop with Windows 7 Professional. When I start the laptop and log into my user, everything looks fine.

When I right click on the desktop, Windows Installer starts. (It will only happen 1 time, but I when I restart it happens again). * I think it's trying to load Office 2007, but cannot find a file.

If I attempt to go into the Control Panel, Windows Installer starts, then windows explorer starts, then crashes. This problem has been happening for a while.

Please let me know what you need and I'll be happy to provide it. Thanks.

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Go to

http://support.microsoft.com/kb/928218

Download office 2007 uninstaller(fixit) from here>>method 2

Download the fixit and run it.This should uninstall office 2007

Restart the PC and reinstall it

NOTE:Do not right click or launch any program that could trigger windows installer pop up.You will not be able to run the fixit if another instance of installer is running.

good luck

[narenxp]

Go to

http://support.microsoft.com/kb/928218

Download office 2007 uninstaller(fixit) from here>>method 2

Download the fixit and run it.This should uninstall office 2007

Restart the PC and reinstall it

NOTE:Do not right click or launch any program that could trigger windows installer pop up.You will not be able to run the fixit if another instance of installer is running.

good luck

[Jayli]

Hello and THANK YOU for the response. Since joining Geeks, it's been my understanding that only Moderators and/or Experts can respond to the posts and give repair advise. Is this true? I'm NOT trying to offend you or not accept your advise, but I just thought those were the rules.

Anyway, I purchased this laptop from ebay with software pre-installed, so I do not have a disk to reinstall Office 2007 or any other program that I might lose in this process. That's why I'm being super careful about the repairs or fixes being applied to my laptop.

I don't care about losing Office 2007 if it's going to fix my system. Thanks.

[rshaffer61]

Hello and THANK YOU for the response. Since joining Geeks, it's been my understanding that only Moderators and/or Experts can respond to the posts and give repair advise. Is this true? I'm NOT trying to offend you or not accept your advise, but I just thought those were the rules.

No this is not correct. GTG is a open forum atmosphere other then in the malware area. In the Tech forums any member can reply to any topic they believe they can be of assistance with. Malware is a closed forum where as only the Techs who have been trained and recognized by GTG can offer help. There you would usually deal with only one Tech and members are not allowed to respond and can not respond for that fact.
I hope this answers the question at the this time.

[Jayli]

@ rshaffer61. Now I understand. Thanks.

[rockmilk]

NarenXp is very knowledgeable His advice is usually pretty solid.

[Jayli]

Thanks RockMilk.

I downloaded the "Fix" as directed. Ran it, saw it deleting items (Office 2007), then saw FIX doing a clean up in the CMD Window. Now it's not doing anything. Only a blank BLUE screen with the mouse cursor. Not seeing any action on HD light. Pls advise. Thanks.

[rockmilk]

Reboot your machine.

[Jayli]

Thanks. Rebooted with power button. It shut down. Then powered up again. Looked normal, but when I got to the Log in screen, 2 of my users icons were missing and my main user Jayli had "locked" below it. Clicked on that icon, then system started as it normally does. Desktop did not show up. Back to Blue Screen again w mouse icon. Thanks.

[rockmilk]

You may want to wait on NarenXp to respond as he started this.

[Jayli]

Thanks. Seems that fix finally worked. After rebooting a few times, I finally got my main screen working again. Right clicked, no Installer problems. Clicked on Control panels, all is good. I think it's fixed, hopefully for good. Thanks to Everyone involved.

[Jayli]

Please mark as SOLVED or let me know how to do it. I would like to close this topic. Thanks.

[rshaffer61]

We don't close topics in the tech part of this forum. Only the malware topics are closed after resolution.

[Jayli]

Thanks. I also have an old issue in the Malware forum and have been trying to get it closed. What do I need to do about that post? Thanks. FYI, I was considering applying for GeekU and know I cannot apply if I have a open forum item.

[rshaffer61]

Contact Rkinner and he can close it for you.