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Internet slowness [Solved]


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#16
godawgs

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Problem not resolved, but I'm inclined to think it must have something to do with our new wireless router, even though I'm the only one affected by it. I'm going to look into replacing the router.

If every machine had the same problem I would agree that it is probably the router. But since only one machine is affected I my first thought is the browser.

I know you don't use other browsers but I want to ask you to download and install and run Firefox and see if it has the same problem. We can uninstall it when we're done.

You can download Firefox here
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#17
nroehl

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Downloading that was quite challenging! I'm not noticing a difference in browsing speed from IE to Firefox.

We're going to shop for routers. Thanks so much for all of your time & assistance!
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#18
godawgs

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Downloading that was quite challenging! I'm not noticing a difference in browsing speed from IE to Firefox.

We're going to shop for routers.

Understood. Your system appears to free of malware. I am gonna give you some instructions to clean up the programs we've used and completely uninstall Firefox if you don't want to keep it. It is Very important that we remove these programs.
If you continue to have the problem after you replace the router, just send me a PM and I'll have a Tech look at it. Or post the problem in the Networking forum.

Thanks so much for all of your time & assistance!

Your welcome. I'm sorry we were unable to track down the browsing problem.

Your Adobe Reader is out of date.

Update Adobe Reader

Earlier versions of Adobe Reader have known security flaws so it is recommended that you update your copy.
  • Click the Start Orb and click Control Panel. Under the Programs heading click Uninstall a program
  • Remove ALL instances of Adobe Reader
  • Re-boot your computer as required.
  • Once ALL versions of Adobe Reader have been uninstalled, download the latest version of Adobe Reader from Here.
  • Remove the check mark next to Yes, install McAfee Security Scan Plus-optional box.
  • Click the Download Now button to download Adobe Reader and follow the directions.
Alternative Option: After uninstalling Adobe Reader, you could try installing Foxit Reader from HERE. Foxit Reader is a much smaller program. It has fewer add-ons therefore loads more quickly.
NOTE: When installing FoxitReader, be careful not to install anything to do with AskBar.


Completely Uninstall FireFox

Step-A.

Show Hidden Files and Folders
  • Click the Start Orb. Click Computer.
  • On the next window, at the top of the window, click Tools then click Folder Options.
  • On the Folder Options window click the View tab.
  • Under the Files and Folders section:
  • Make sure that 'Show hidden files and folders' (or 'Show all files') is enabled.

    Posted Image
  • Also make sure that Hide protected system operating files(recommended) is un-checked.

    Posted Image
  • Also make sure the Hide extensions for known file types box is un-checked.

    Posted Image


Step-B.

Close all open windows and browsers.
  • Click the Start Orb
  • Click Control Panel
  • Under the Programs heading click Uninstall a program
  • Find the FireFox program. Right click on it and click Uninstall
  • In the Mozilla Firefox Uninstall Wizard that opens, click Next
  • Put a check mark in the box that says Remove my Firefox personal data and click Uninstall
  • Click Finish
Delete the Firefox Installation directory located here, by default:
C:\Program Files (x86)\Mozilla Firefox

Delete the Firefox folder that contains temporary data ( *.mfl files, Cache and Updates),(if it exists), located here:
C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox

Click the Start Orb. Click Run. In the Run box type %APPDATA% and click OK
On the left side ofthe window that comes up click the arrow beside Mozilla
Find the FireFox folder. Right click on it and click Delete


Please proceed with the housekeeping procedures outlined below.
The first thing we need to do is to remove all the tools that we have used. This is so that should you ever be re-infected, you will download updated versions.

If you didn't uninstall ESET when you ran the program, we will uninstall it now.

Step-1.

1. Please click the Start Orb Posted Image, click Control Panel. Under the Programs heading click Uninstall a program
2. In the list of programs installed, locate the following program(s):

ESET online Scanner

3. Click on each program to highlight it and click Uninstall
4. After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
5. Reboot the computer.

Delete the folders associated with the uninstalled programs.(Only do this if you uninstalled the program)

1. Using Windows Explorer (to get there right-click your Start button and click "Explore"), please delete the following folders(s) (if present):

C:\Program Files (86)\ESET

2. Close Windows Explorer.

Step-2.

Uninstall ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box .
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

    Posted Image
  • Follow the prompts on the screen.
  • A message should appear confirming that ComboFix was uninstalled
Step-3.

Uninstall AdwCleaner

Re-open AdwCleaner
  • Click the Uninstall button
  • Confirm with yes
Posted Image

Step-4.

OTL Cleanup

1. Please re-open Posted Image on your desktop.
  • Be sure all other programs are closed as this step will require a reboot.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.
The above process will remove most/all of the tools used and logs created during the cleanup process. After it is finished, OTL will remove itself. This is so that if you are ever infected again you will download the most current copy of the tool.

Step-5.

Delete the following Files/Folders: (IF they are present)

From the desktop:

MBR.dat
SecurityCheck.exe
Checkup.txt
checkhd.txt
RepairWinsock_DNSCache.exe
The Adobe Reader setup file
FixIE.zip folder
FixIE folder


Delete any other .bat, .log, .reg, .txt, and any other files created during this process, and left on the desktop and empty the Recycle Bin.

Step-6.

Reset Hidden Files and Folders

1. Click Start,click Control Panel.
2. Click Folder Options.... NOTE: If you are in the Category view, click Appearance, then Folder Options
3. On the Folder Options window click the View tab.
4. In the Advanced settings: box, Under Hidden files and folders, click the Do not show hidden files and folders button.
5. Click the Hide protected operating system files (Recommended) box.
6. Click Apply and then OK

Step-7.

Make a Fresh Restore Point, Clear the Old Restore Points, and Re-enable System Restore

The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected, but that's good news).

Note: Do not clear infected/old System Restore points before creating a new System Restore point first!

For Vista and Windows 7:
  • Click the Start Orb. Click Control Panel. Click System and Maintenance
  • Click System
  • In the left column under Tasks, click Advance System Settings and accept the warning if you get one
  • Click the System Protection Tab
  • In the Available Disks box put a ckeck mark in the box next to OS (?:) (System). Your drive letter will be shown in place of the ?

    Note: It may take some time for the system to populate the Available Disks box, so be patient.
  • Click the Create button at the bottom
  • Type in a name fo the restore point, i.e: Clean
  • Click Create
  • A small System Protection window will come up telling you a Restore Point is being created.
  • Another System Protection window will come up telling you the Restore Point has been created, click OK
  • Click OK again.
  • Close the Control Panel
Now we can purge the old Restore Points
  • Click Start(Windows 7 Orb), click Run (or press the Windows key and R together) to bring up the Run box.
  • Copy and Paste the following in the Run box:
    cleanmgr
  • Click OK
    A Disk Cleanup Options popup will open
    Posted Image
  • Click Files from all users on this computer

    A Drive Selection popup will open
    NOTE: You will not see this window unless you have more than one drive or partition on your computer.
    Posted Image
    If you chose Files from all users on this computer above, then click on Continue for UAC prompt.
  • Select the system drive, C:\ and click OK.
  • For a few moments the system will make some calculations
    Posted Image
  • The Disk Cleanup Window will open:
    Posted Image
  • Click the More Options tab.
  • Click the Clean up button under the System Restore and Shadow Copies section. (See screenshot below)
    Posted Image
  • In the Disk Cleanup dialog box, click Delete (See screenshot below).
    Posted Image
  • You will get a Disk Cleanup confirmation (See screenshot below)
    Posted Image
  • Click Delete Files, and then click OK.
Step-8.

Microsoft has discovered a security vulnerability in Windows Sidebar and Gadgets. Your log shows Windows sidebar running.
I recommend that you disable the sidebar.
Please see the following articles for information on how to do that:

Microsoft Security Advisor

Microsoft Urges Users to Shut Down Windows Gadgets or Risk Attack

Microsoft fix kills Windows Gadgets, warns it could lead to PC hijacks



Preventing Re-Infection


Below, I have included a number of recommendations for how to protect your computer against future malware infections.

:Keep Windows Updated:-Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

Vista and Windows 7 Users:
1. Click Start> All Programs, from the list find Windows Update and click it.

:Turn On Automatic Updates:

Vista and Windows 7
1. Click Start> Control Panel. Click Security. Under Windows Update, Click Turn automatic on or off.
2. On the next page, under Important Updates, Click the Drop down arrow on the right side of the box and Click Install Updates Automatically(recommended).
If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your task bar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

: Keep Java Updated :
  • Click the Start button
  • Click Control Panel
  • Double Click Java - Looks like a coffee cup. You may have to switch to Classical View on the upper left of the Control Panel to see it.
  • Click the Update tab
  • Click Update Now
  • Allow any updates to be downloaded and installed
: Keep Adobe Reader Updated :
  • Open Adobe Reader
  • Click Help on the menu at the top
  • Click Check for Updates
  • Allow any updates to be downloaded and installed
NOTE: Whether you use Adobe Reader, Acrobat or Foxit Reader to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Click Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. Click OK Close program. It's the same for Foxit Reader except Preferences is under the Tools menu, and you uncheck Enable Javascript Actions.

:Web Browsers:

:Make your Internet Explorer more secure:
1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click once on the Security tab
3. Click once on the Internet icon so it becomes highlighted.
4. Click once on the Custom Level button.
5. Change the Download signed ActiveX controls to "Prompt"
6. Change the Download unsigned ActiveX controls to "Disable"
7. Change the Initialise and script ActiveX controls not marked as safe to "Disable"
8. Change the Installation of desktop items to "Prompt"
9. Change the Launching programs and files in an IFRAME to "Prompt"
10. When all these settings have been made, click on the OK button.
11. If it prompts you as to whether or not you want to save the settings, click the Yes button.
12. Next press the Apply button and then the OK to exit the Internet Properties page.


Preventative programs that will help to keep the nasties away! We will start with Anti Spyware programs. I would advise getting a couple of them at least, and running a full scan at least once a month. Run Quick Scans at least once a week. Download the Free versions. And update the definitions before running scans.

========Anti Spyware========
  • Malwarebytes-Free Version- a powerful tool to search for and eliminate malware found on your computer.
  • SUPERAntiSpyware Free Edition-another scanning tool to find and eliminate malware.
  • SpywareBlaster-to help prevent spyware from installing in the first place. A tutorial can be found here.
  • SpywareGuard-to catch and block spyware before it can execute. A tutorial can be found here.
  • WinPatrol - will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. Help file and tutorial can be found here.

It's a good idea to clear out all your temp files every now and again. This will help your computer from bogging down and slowing. It also can assist in getting rid of files that may contain malicious code that could re-infect your computer.

========TEMP File Cleaners========
  • TFC by OldTimer-A very powerful cleaning program for 32 and 64 bit OS. Note: You may have this already as part of the fixes you have run.
  • CleanUP-Click the Download CleanUP! link. There is also a Learn how to use CleanUP! link on this page.
:BACKUPS:
  • Keep a backup of your important files.-Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  • ERUNT-(Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
:Keep Installed Programs Up to Date:

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities.
Download and install the program and run it monthly:
Filehippo Update Checker

Finally, please read How did I Get Infected in the First Place(by Mr. Tony Klein and dvk01)

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For the next 4 days or so. If Anything Comes Up - Just Come Back And Let Me Know

Stay Safe :wave:
godawgs
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#19
godawgs

godawgs

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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