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how do i remove viruses, trojans etc off of my computer [Solved]


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#31
clippergirl

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i dont know how to run the scan
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#32
clippergirl

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i couldnt find the log after i got the scan to go.....but it did find 8 threats
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#33
Buddierdl

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Could you see if the log is located here:

C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt
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#34
clippergirl

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I did a search and i cant find it
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#35
Buddierdl

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Hi clippergirl,

Let's run a tool to check for the log file. Please download the attached file to your desktop, then right-click on it and select Run as administrator. If a log file exists, it will open up in a notepad file. Please copy the contents and paste them in your reply.

If you don't get a log file, could you please tell me if you remember if the detected files were deleted by ESET, or just detected?
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#36
Buddierdl

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Sorry, I forgot the attachment.

Attached Files

  • Attached File  log.bat   76bytes   18 downloads

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#37
clippergirl

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tried running that log, but cant find anything u want me to find
ran another eset test and cant find a log but here r the 8 threats found
1-Target
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$R9CBGPD.exe....a variation of Win32/SoftonicDowloader.E.Application
Threat
c:\Users\Sam\Downloads\Setup.exe a variant of Win32/Adware.iBryte.D application
2-Target
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$RBQ5Z6L.exe....a variant of Win32/SoftonicDowloader.E.Application
Threat
c:\Program Files (x86)\Dell DatasSafe Local Backup\Components\DSUpdate\hstart.exe a variant ofWin32/HiddenStart.A application
3-Target
c:\Program Files (x86)\Dell DatasSafe Local Backup\Components\DSUpdate\hstart.exe a variant ofWin32/HiddenStart.A application
Threat
c:\Program Files (x86)\Dell DatasSafe Local Backup\hstar.exe a variant ofWin32/HiddenStart.A application
4-Target
c:\Program Files (x86)\Dell DatasSafe Local Backup\hstart.exe a variant ofWin32/HiddenStart.A application
Threat
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$R9CBGPD.exe....a variation of Win32/SoftonicDowloader.E.Application
5-Target
c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
Threat
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$RBQ5Z6L.exe a variation of Win32/SoftonicDowloader.E.Application
6-Target
c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
Threat
c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
7-Target
c:\Users\sam\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\343a82fa-6eb57040 multiple threats
Threat
c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
8-Target
c:\Users\sam\Downloads\Setup.exe a variant of Win32/Adware.iBryte.D application
Threat
c:\Users\sam\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\343a82fa-6eb57040 multiple threats
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#38
Buddierdl

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Hi clippergirl,

Let's get rid of the malware that ESET turned up.

Also, could you please describe how your computer is running after this step. Do you mainly experience problems when you are using the internet? If so, which browser do they usually occur with?

Start OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    :Commands
    [createrestorepoint]
    
    :Files
    c:\Users\Sam\Downloads\Setup.exe
    c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe
    c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe
    c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe
    
    :Commands
    [emptytemp]
  • Then click the Run Fix button at the top
  • Let the program run unhindered.
  • Post the log it produces in your next reply.

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#39
clippergirl

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i dont know where to find the log
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#40
Buddierdl

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The log will be in C:\_OTL\MovedFiles.
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#41
clippergirl

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it says the log is empty
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#42
Buddierdl

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Hi clippergirl,

Let's run a tool to check for the log file. Please download the attached file to your desktop, then right-click on it and select Run as administrator. A notepad window will open. Please copy/paste the contents into your next reply.

Attached Files

  • Attached File  log.bat   112bytes   20 downloads

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#43
clippergirl

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Volume in drive C is OS
Volume Serial Number is E673-0E2B

Directory of C:\_OTL\MovedFiles

30/12/2012 11:16 PM <DIR> .
30/12/2012 11:16 PM <DIR> ..
24/12/2012 09:33 PM <DIR> 12242012_213334
30/12/2012 11:16 PM 0 log.txt
1 File(s) 0 bytes
3 Dir(s) 403,842,334,720 bytes free
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#44
Buddierdl

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Hi clippergirl,

Let's run a tool to make sure the bad files are deleted. Please download the attached file to your desktop, then right-click on it and select Run as administrator. A notepad window will open. Please copy/paste the contents into your next reply.

Also, please answer my question from before.

Also, could you please describe how your computer is running after this step. Do you mainly experience problems when you are using the internet? If so, which browser do they usually occur with?


Are there any more current problems that you would like help with? If so, please describe them as fully as you can.

Attached Files

  • Attached File  fix.bat   422bytes   17 downloads

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#45
clippergirl

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my comp after being used for a 1/2hr or more tends to slow down and freeze. it also tends to make the sound go all funny on it when im playing games or watching videos. It has also shut itself down a couple of times
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