how do i remove viruses, trojans etc off of my computer [Solved]
Started by
clippergirl
, Dec 02 2012 06:49 PM
#31
Posted 17 December 2012 - 08:56 PM
#32
Posted 19 December 2012 - 07:04 AM
i couldnt find the log after i got the scan to go.....but it did find 8 threats
#33
Posted 19 December 2012 - 07:56 AM
Could you see if the log is located here:
C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt
C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt
#34
Posted 20 December 2012 - 09:06 PM
I did a search and i cant find it
#35
Posted 21 December 2012 - 10:20 AM
Hi clippergirl,
Let's run a tool to check for the log file. Please download the attached file to your desktop, then right-click on it and select Run as administrator. If a log file exists, it will open up in a notepad file. Please copy the contents and paste them in your reply.
If you don't get a log file, could you please tell me if you remember if the detected files were deleted by ESET, or just detected?
Let's run a tool to check for the log file. Please download the attached file to your desktop, then right-click on it and select Run as administrator. If a log file exists, it will open up in a notepad file. Please copy the contents and paste them in your reply.
If you don't get a log file, could you please tell me if you remember if the detected files were deleted by ESET, or just detected?
#36
Posted 21 December 2012 - 10:21 AM
Sorry, I forgot the attachment.
Attached Files
#37
Posted 24 December 2012 - 07:21 AM
tried running that log, but cant find anything u want me to find
ran another eset test and cant find a log but here r the 8 threats found
1-Target
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$R9CBGPD.exe....a variation of Win32/SoftonicDowloader.E.Application
Threat
c:\Users\Sam\Downloads\Setup.exe a variant of Win32/Adware.iBryte.D application
2-Target
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$RBQ5Z6L.exe....a variant of Win32/SoftonicDowloader.E.Application
Threat
c:\Program Files (x86)\Dell DatasSafe Local Backup\Components\DSUpdate\hstart.exe a variant ofWin32/HiddenStart.A application
3-Target
c:\Program Files (x86)\Dell DatasSafe Local Backup\Components\DSUpdate\hstart.exe a variant ofWin32/HiddenStart.A application
Threat
c:\Program Files (x86)\Dell DatasSafe Local Backup\hstar.exe a variant ofWin32/HiddenStart.A application
4-Target
c:\Program Files (x86)\Dell DatasSafe Local Backup\hstart.exe a variant ofWin32/HiddenStart.A application
Threat
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$R9CBGPD.exe....a variation of Win32/SoftonicDowloader.E.Application
5-Target
c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
Threat
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$RBQ5Z6L.exe a variation of Win32/SoftonicDowloader.E.Application
6-Target
c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
Threat
c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
7-Target
c:\Users\sam\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\343a82fa-6eb57040 multiple threats
Threat
c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
8-Target
c:\Users\sam\Downloads\Setup.exe a variant of Win32/Adware.iBryte.D application
Threat
c:\Users\sam\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\343a82fa-6eb57040 multiple threats
ran another eset test and cant find a log but here r the 8 threats found
1-Target
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$R9CBGPD.exe....a variation of Win32/SoftonicDowloader.E.Application
Threat
c:\Users\Sam\Downloads\Setup.exe a variant of Win32/Adware.iBryte.D application
2-Target
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$RBQ5Z6L.exe....a variant of Win32/SoftonicDowloader.E.Application
Threat
c:\Program Files (x86)\Dell DatasSafe Local Backup\Components\DSUpdate\hstart.exe a variant ofWin32/HiddenStart.A application
3-Target
c:\Program Files (x86)\Dell DatasSafe Local Backup\Components\DSUpdate\hstart.exe a variant ofWin32/HiddenStart.A application
Threat
c:\Program Files (x86)\Dell DatasSafe Local Backup\hstar.exe a variant ofWin32/HiddenStart.A application
4-Target
c:\Program Files (x86)\Dell DatasSafe Local Backup\hstart.exe a variant ofWin32/HiddenStart.A application
Threat
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$R9CBGPD.exe....a variation of Win32/SoftonicDowloader.E.Application
5-Target
c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
Threat
c:\$Recycle.Bin\S-1-5-21-1138346411-3455020766-2845493629-1000\$RBQ5Z6L.exe a variation of Win32/SoftonicDowloader.E.Application
6-Target
c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
Threat
c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
7-Target
c:\Users\sam\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\343a82fa-6eb57040 multiple threats
Threat
c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe a variant ofWin32/SweetIM.C application
8-Target
c:\Users\sam\Downloads\Setup.exe a variant of Win32/Adware.iBryte.D application
Threat
c:\Users\sam\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\58\343a82fa-6eb57040 multiple threats
#38
Posted 24 December 2012 - 01:02 PM
Hi clippergirl,
Let's get rid of the malware that ESET turned up.
Also, could you please describe how your computer is running after this step. Do you mainly experience problems when you are using the internet? If so, which browser do they usually occur with?
Start OTL
Let's get rid of the malware that ESET turned up.
Also, could you please describe how your computer is running after this step. Do you mainly experience problems when you are using the internet? If so, which browser do they usually occur with?
Start OTL
- Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [createrestorepoint] :Files c:\Users\Sam\Downloads\Setup.exe c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe c:\Users\sam\AppData\Local\Temp\Shortcut_BundleSweetIMSetup.exe c:\Users\sam\AppData\Local\Temp\BundleSweetIMSetup.exe :Commands [emptytemp]
- Then click the Run Fix button at the top
- Let the program run unhindered.
- Post the log it produces in your next reply.
#39
Posted 24 December 2012 - 08:38 PM
i dont know where to find the log
#40
Posted 25 December 2012 - 07:44 AM
The log will be in C:\_OTL\MovedFiles.
#41
Posted 26 December 2012 - 09:23 AM
it says the log is empty
#42
Posted 29 December 2012 - 08:30 AM
Hi clippergirl,
Let's run a tool to check for the log file. Please download the attached file to your desktop, then right-click on it and select Run as administrator. A notepad window will open. Please copy/paste the contents into your next reply.
Let's run a tool to check for the log file. Please download the attached file to your desktop, then right-click on it and select Run as administrator. A notepad window will open. Please copy/paste the contents into your next reply.
Attached Files
#43
Posted 30 December 2012 - 10:17 PM
Volume in drive C is OS
Volume Serial Number is E673-0E2B
Directory of C:\_OTL\MovedFiles
30/12/2012 11:16 PM <DIR> .
30/12/2012 11:16 PM <DIR> ..
24/12/2012 09:33 PM <DIR> 12242012_213334
30/12/2012 11:16 PM 0 log.txt
1 File(s) 0 bytes
3 Dir(s) 403,842,334,720 bytes free
Volume Serial Number is E673-0E2B
Directory of C:\_OTL\MovedFiles
30/12/2012 11:16 PM <DIR> .
30/12/2012 11:16 PM <DIR> ..
24/12/2012 09:33 PM <DIR> 12242012_213334
30/12/2012 11:16 PM 0 log.txt
1 File(s) 0 bytes
3 Dir(s) 403,842,334,720 bytes free
#44
Posted 01 January 2013 - 02:04 PM
Hi clippergirl,
Let's run a tool to make sure the bad files are deleted. Please download the attached file to your desktop, then right-click on it and select Run as administrator. A notepad window will open. Please copy/paste the contents into your next reply.
Also, please answer my question from before.
Are there any more current problems that you would like help with? If so, please describe them as fully as you can.
Let's run a tool to make sure the bad files are deleted. Please download the attached file to your desktop, then right-click on it and select Run as administrator. A notepad window will open. Please copy/paste the contents into your next reply.
Also, please answer my question from before.
Also, could you please describe how your computer is running after this step. Do you mainly experience problems when you are using the internet? If so, which browser do they usually occur with?
Are there any more current problems that you would like help with? If so, please describe them as fully as you can.
Attached Files
#45
Posted 01 January 2013 - 09:33 PM
my comp after being used for a 1/2hr or more tends to slow down and freeze. it also tends to make the sound go all funny on it when im playing games or watching videos. It has also shut itself down a couple of times
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