Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Computer Restarts When I Shut Down + Other Problems (Resolved)


  • Please log in to reply

#1
Vinceroman

Vinceroman

    Member

  • Member
  • PipPipPip
  • 196 posts
Hey guys, before I start I just wanna say thanks for coming on to this and looking it up. It's finally time that I posted something because this has been really bothering me and I just want to get it sorted. With your help, hopefully I can. I really don't know much about computers and PC but I've had this PC for over a year now which I got my friend to customize built and I had no problems until.. for some reasons, its been messing up lately. So anyway..


First things first, here is my PC spec (atm):
Motherboard: Asus M4A89GTD PRO
Graphics Card: Radeon HD 6870
Power Supply: Corsair CX600
Processor: AMD Phenom™ II X6 1055T Processor 2.80GHz (Got this from computer properties)
RAM: Corsair TW3X4G1333C9D (only using one at the moment, (2GB) ill explain why later)
OS: Windows 7 Home Premium 64bit
Monitors: 2 x LG M2280D

I wanna explain everything that has happened to my PC and what I've gone and try to do so far. Sometimes I run two monitors. My computer was working fine, I was just on it and playing Leauge of Legends (as you can see from the specs, it should be able to handle it) when all of a sudden this happened: http://gyazo.com/fce...a8e1127e8583399 fuzzy screen and BSOD (blue screen of death)

This was on and off, and sometimes it happens during while I'm playing or it happens when I'm just on my desktop/watching a video/facebook etc.

I got this fixed by reformatting the computer. (Problem Solved for now)

It wasn't until a few months later where all of a sudden it happened again. I decided to take pics of the screen when it seems to mess up for some unexpected reasons and here are all the BSODs that I've taken a picture of:
http://gyazo.com/8d4...0d632d9948cc1d6
http://gyazo.com/e3a...abab8639af4c7e9
http://gyazo.com/e3a...abab8639af4c7e9

I really had no clue what was happening, the RAM was 4GB at this time and now I'm using only one where its stable but thats where the other problem comes in, The computer restarts when I shut it down. When I have 4GB RAM in the motherboard, it causes them blue screens and fuzzy screens but I'm not really sure if thats the case nor have I tried to do anything else apart from remove one of the RAMs and its ok so far.

With the RAMs, I done a lot of searching online on what can be the cause of the problem, because the computer wasn't turning on AT ALL sometimes with having 4GB RAM and a red light above MEMOK on the MOBO was flashing on and off or even sometimes a SOLID RED. 'BOOTMGR is missing' also popped up on the screen before where if I press any button (because it says 'press' any key to restart) it doesnt do anything. I would have to turn the PC off by holding down the power button. Again I've reformatted the computer but the problem was still there.

These are just the several problems I've had with this computer, there are more.. But I just want to get the problems sorted one at a time. The main issue right now is Computer restarts when I go on shut down. I've searched and searched online on what can be the cause. I've plugged and unplugged the power and even plugged it somewhere else but its still there. I've also went on 'Start up and Recovery' and changed the settings there as well as changing the values on 'Auto Reboot' from 'Regedit'. I've even downloaded 'Malwarebytes' and done scans on everything where it detected no problem. So I decided to finally post this problem on here, I hope you guys can help, I just really really wanna get this sorted.

Other pictures taken: (not sure if helpful)
http://gyazo.com/3e1...89f13772d7c3f95
http://gyazo.com/92d...e8ad32276e32fe4
http://gyazo.com/18f...ed2559534f8ecc2
http://gyazo.com/0fe...727fa1b335d319b (computer froze at this point when it had 4GB RAM)
  • 0

Advertisements


#2
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
:welcome: Vinceroman

Couple of questions if I may, has the system ever been overclocked - any unusual noises or slowness from the HDD.

Couple of things for you to do;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;
Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Depending on the results we may need to run further software for comparison.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.

Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:
  • 0

#3
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
Untitled.jpg

Here you go
  • 0

#4
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
and also heres this link
http://www.pcpitstop...?conid=25162335
  • 0

#5
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
Sorry for the delay.

Couple of things for you to do, first do a physical test of the Ram and Dimm slots, see canned below;

How to physically test your Ram;

The following checks require the computer case to be opened so take the following safety precautions 1st, disconnect the power cord from the wall socket and take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case.

Have a pencil and notepad to hand.
Remove each stick of Ram and blow out the memory slots.
Insert the first stick of Ram in memory slot one, reconnect the power and in the case of a desktop computer the video to screen cable.
Power up the computer and see how it goes.
Make a note of the results.
Repeat the procedure until the first stick of Ram has been tested in each memory slot and the results written down.
Remove the first stick of Ram and put it to one side on top of a piece of paper with the number one on it for identification purposes.
Repeat the procedure with all Ram until each stick has been tested in all slots, the results written down and the sticks identified numerically.
Please note that some MBs (motherboards) will not boot unless there is Ram in slot one so please refer to the MB manual for confirmation if you need to.

Run a basic memory test http://windows.micro...n-your-computer

Next check out the HDD;

Back up any important data that is on the HDD as the testing is designed to stress the HDD which can cause a flaky drive to fail completely;

"How to " run the HDDs diagnostics tool;

Make sure that you select the tool that is appropriate for the brand of your hard drive http://www.tacktech....ay.cfm?ttid=287
Depending on the program it'll create a bootable floppy or a bootable CD.
If the downloaded file is the .iso type use ImgBurn: http://www.imgburn.com/ to burn the .iso file to a CD (select "Write image file to disc" option) and make the CD bootable.

I will go over the Pitstop results and then look out for your next update.
  • 0

#6
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
what is it that you would like to me to write down for the results. i.e 'computer starts fine' or 'computer blue screens after 10 mins' etc.?
stuff like this?
  • 0

#7
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
Make a note of how each Ram stick behaves in each dimm slot, you only need to write pass or fail for each number stick of Ram and/or if each stick has a problem with a particular dimm slot.
  • 0

#8
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
and you want me to run the memory test for each ram per slot
  • 0

#9
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts

and you want me to run the memory test for each ram per slot


That is not necessary as the physical testing is more conclusive, do that and then the run the memory test software with all of the Ram inserted that passed the physical testing.
  • 0

#10
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
Computer was working under 2GB RAM on slot 3 on either of the RAM sticks but now, after I took it out of the slot 3 and placed to slot 1 and 2, the computer didn't turn on and when I went on RAM slot 3 expecting it to work. It also didn't. I'm writing this through my phone as my computer doesn't seem to want to work.

RAM stick 1 (was working on slot 3 before starting process)
So I took out the stick and placed on slot 1, then slot 2,3,4.
Slot 1: Computer won't turn on, Red light is flashing underneath MEMOK button.
Slot 2: Computer won't turn on. Red is STEADY underneath MEMOK button.
Slot 3: Expected for it to work, same result as slot 1.
Slot 4: Same as slot 2

This was also the same with RAM stick 2.

I will try to press MEMOK to see what would happen because last time it worked.
  • 0

Advertisements


#11
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
Held MEMOK button until red light started flashing on slot 1, it was flashing fast but then went back to a steady flash which I take it that it didn't work.
  • 0

#12
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
Same results with slot 3. Slot 2 and 4, after I hold MEMOK for a couple of seconds, the red light blinks fast then goes to a slow blink light then back to being steady. Computer won't turn on at all
  • 0

#13
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
Just tried having 2 RAMs on slot 1,3 and then slot 2,4. Same results
  • 0

#14
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 19,993 posts
I asked in post #2

Couple of questions if I may, has the system ever been overclocked

What is the answer please.
  • 0

#15
Vinceroman

Vinceroman

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 196 posts
RAMs on slot 1 and 3. As you can see the red lights on and nothing's on the screen.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP