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Windows 7 - Cannot Connnect to Internet


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#1
KipDynamite

KipDynamite

    Member

  • Member
  • PipPip
  • 10 posts
Hi

I'm having issues connecting to the internet on a Dell PC running Windows 7.

I have another PC that is also running Windows 7, also a Dell - I'm not having any issues with it.

They are both wired connections into a Cisco Linksys wireless router E2500.

On one PC I cannot connect to the internet. I ran the connectivity issue diagnostic and got a message that there was an issue with the DNS Server. Subsequent diagnostics said that nothing was wrong

I've called my cable company; they could not help - signal is making it to the modem and to the other PC via the same router.

I've called the support for my router and all the settings on the issue PC (IP address, Gateway, etc.) are the same as the connected PC. The router is working fine.

I checked the Dell support site and the warranty expired 7 days ago (Murphy's Law)

I go to Device Manager and neither of the two listed devices are showing an issue.

I've restarted, I've done a winsock reset, I tried starting in Safe Mode with Network and still the issue persists.

My son was playing on his PC last night, turned it off and went to bed. This morning he could not connect.
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#2
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,149 posts
Hi KipDynamite :welcome:

Let's take a look on the system. Please Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (Only Problems)
Click on Go.

Post the resulting log in your next reply.
  • 0

#3
KipDynamite

KipDynamite

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Hi Sleepy,

Thanks for the welcome and your response! (crossing fingers and eyes!!)

MiniToolBox by Farbar Version: 25-11-2012
Ran by Geeno (administrator) on 13-12-2012 at 11:10:25
Running from "C:\Users\Geeno\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)
Dell Wireless 1502 802.11b/g/n = Wireless Network Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : MININT-ABROABK
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lv.cox.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
Physical Address. . . . . . . . . : CC-AF-78-15-C2-7F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::29fb:2360:2124:96e8%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.117(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 13, 2012 9:43:50 AM
Lease Expires . . . . . . . . . . : Friday, December 14, 2012 9:43:50 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 231518072
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-70-A4-E8-D0-67-E5-23-0A-54
DNS Servers . . . . . . . . . . . : 68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : D0-67-E5-23-0A-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3d58:c95f:56f:73f2%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.131(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, December 13, 2012 9:43:47 AM
Lease Expires . . . . . . . . . . : Friday, December 14, 2012 9:43:46 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 248539109
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-70-A4-E8-D0-67-E5-23-0A-54
DNS Servers . . . . . . . . . . . : 68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lv.cox.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 68.105.28.12

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 68.105.28.12

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
General failure.
General failure.

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
===========================================================================
Interface List
12...cc af 78 15 c2 7f ......Dell Wireless 1502 802.11b/g/n
11...d0 67 e5 23 0a 54 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.131 20
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.117 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.131 276
192.168.1.0 255.255.255.0 On-link 192.168.1.117 281
192.168.1.117 255.255.255.255 On-link 192.168.1.117 281
192.168.1.131 255.255.255.255 On-link 192.168.1.131 276
192.168.1.255 255.255.255.255 On-link 192.168.1.131 276
192.168.1.255 255.255.255.255 On-link 192.168.1.117 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.131 276
224.0.0.0 240.0.0.0 On-link 192.168.1.117 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.131 276
255.255.255.255 255.255.255.255 On-link 192.168.1.117 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 276 fe80::/64 On-link
12 281 fe80::/64 On-link
12 281 fe80::29fb:2360:2124:96e8/128
On-link
11 276 fe80::3d58:c95f:56f:73f2/128
On-link
1 306 ff00::/8 On-link
11 276 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [134528] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [168304] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/13/2012 09:45:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 09:36:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 09:30:23 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 06:09:36 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 05:48:00 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 03:21:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/09/2012 05:10:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/07/2012 00:13:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/03/2012 06:53:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/30/2012 04:54:32 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest2" on line C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.
Component 2: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.


System errors:
=============
Error: (12/13/2012 09:48:29 AM) (Source: DCOM) (User: )
Description: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Error: (12/13/2012 09:43:51 AM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed to start because of the following error:
%%1058

Error: (12/13/2012 09:42:34 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:34 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:34 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:18 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/13/2012 09:42:18 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (12/13/2012 09:45:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 09:36:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 09:30:23 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 06:09:36 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 05:48:00 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/13/2012 03:21:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/09/2012 05:10:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/07/2012 00:13:25 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/03/2012 06:53:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/30/2012 04:54:32 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Users\Geeno\Downloads\SoftonicDownloader_for_virtual-families.exe


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Airport Tycoon 2
Big Fish Games: Game Manager (Version: 3.0.1.60)
Conexant HD Audio (Version: 8.50.4.0)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
DirectX 9 Runtime (Version: 1.00.0000)
Google Chrome (Version: 23.0.1271.95)
Google Update Helper (Version: 1.3.21.123)
Hot Wheels Video Racer (Version: 1.0.0.19)
Intel® Processor Graphics (Version: 8.15.10.2291)
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 26 (Version: 6.0.260)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 14.0.8089.726)
McAfee SecurityCenter (Version: 11.0.678)
McAfee Virtual Technician (Version: 6.5.0.2101)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Flight (Version: 1.0.0000.129)
Microsoft Flight (Version: 1.0.0002.129)
Microsoft Flight (Version: 1.0.0003.129)
Microsoft Flight (Version: 1.0.0004.129)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Need For Speed™ World (Version: 1.0.0.857)
PhotoShowExpress (Version: 2.0.063)
Ragnarok Online (Version: 14.1.3)
RBVirtualFolder64Inst (Version: 1.00.0000)
ROBLOX Player for Geeno
ROBLOX Studio for Geeno
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Search-Results Toolbar (Version: 1.0.0.12)
Shared C Run-time for x64 (Version: 10.0.0)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
swMSM (Version: 12.0.0.1)
Test Drive Unlimited 2
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Virtual Families
Virtual Families 1.0 (Version: 1.0)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)

========================= Devices: ================================


**** End of log ****
  • 0

#4
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,149 posts
Hi,

Can you please post the same report with MiniToolBox but for the working computer.

On the sick computer... Download Farbar Service Scanner
- run FSS
- Check all the options
- click Scan

Post the generated log on your reply.
  • 0

#5
KipDynamite

KipDynamite

    Member

  • Topic Starter
  • Member
  • PipPip
  • 10 posts
Ok, I'm sooo glad I have an external drive to download and transfer these apps to the sick computer :) :woot:

Here is the log from the healthy PC; I'll run the scan on the other one now:

MiniToolBox by Farbar Version: 25-11-2012
Ran by Sharron (administrator) on 13-12-2012 at 11:50:53
Running from "C:\Users\Sharron\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : MININT-9TE8PGI
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lv.cox.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : B8-AC-6F-E5-C8-81
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c45e:f3c:fe2d:c6fc%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, December 12, 2012 5:40:20 PM
Lease Expires . . . . . . . . . . : Friday, December 14, 2012 6:07:32 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 246983791
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CC-60-9B-B8-AC-6F-E5-C8-81
DNS Servers . . . . . . . . . . . : 68.105.28.12
68.105.29.12
68.105.28.11
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lv.cox.net:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lv.cox.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:34b2:2d2c:b942:53f1(Preferred)
Link-local IPv6 Address . . . . . : fe80::34b2:2d2c:b942:53f1%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: cdns2.cox.net
Address: 68.105.28.12

Name: google.com
Addresses: 2001:4860:4007:801::1006
74.125.224.224
74.125.224.225
74.125.224.226
74.125.224.227
74.125.224.228
74.125.224.229
74.125.224.230
74.125.224.231
74.125.224.232
74.125.224.233
74.125.224.238


Pinging google.com [74.125.224.197] with 32 bytes of data:
Reply from 74.125.224.197: bytes=32 time=15ms TTL=55
Reply from 74.125.224.197: bytes=32 time=23ms TTL=54

Ping statistics for 74.125.224.197:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 23ms, Average = 19ms
Server: cdns2.cox.net
Address: 68.105.28.12

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
98.138.253.109


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=37ms TTL=54
Reply from 72.30.38.140: bytes=32 time=46ms TTL=54

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 46ms, Average = 41ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...b8 ac 6f e5 c8 81 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.100 276
192.168.1.100 255.255.255.255 On-link 192.168.1.100 276
192.168.1.255 255.255.255.255 On-link 192.168.1.100 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.100 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.100 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
13 58 ::/0 On-link
1 306 ::1/128 On-link
13 58 2001::/32 On-link
13 306 2001:0:9d38:953c:34b2:2d2c:b942:53f1/128
On-link
11 276 fe80::/64 On-link
13 306 fe80::/64 On-link
13 306 fe80::34b2:2d2c:b942:53f1/128
On-link
11 276 fe80::c45e:f3c:fe2d:c6fc/128
On-link
1 306 ff00::/8 On-link
13 306 ff00::/8 On-link
11 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145648] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171760] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/13/2012 00:31:00 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/12/2012 05:41:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/12/2012 10:57:59 AM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.0.0.126, time stamp: 0x509ce778
Faulting module name: Skype.exe, version: 6.0.0.126, time stamp: 0x509ce778
Exception code: 0xc0000005
Fault offset: 0x001fe22a
Faulting process id: 0x930
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3

Error: (12/12/2012 03:35:32 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/12/2012 00:30:48 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/11/2012 00:30:44 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/10/2012 00:30:35 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/09/2012 07:00:02 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location H:\. The error is: The backup location cannot be found or is not valid. Review your backup settings and check the backup location. (0x81000006).

Error: (12/09/2012 00:30:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="ia64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (12/08/2012 05:21:58 PM) (Source: Application Error) (User: )
Description: Faulting application name: Skype.exe, version: 6.0.0.126, time stamp: 0x509ce778
Faulting module name: Skype.exe, version: 6.0.0.126, time stamp: 0x509ce778
Exception code: 0xc0000005
Fault offset: 0x010c96a7
Faulting process id: 0x404
Faulting application start time: 0xSkype.exe0
Faulting application path: Skype.exe1
Faulting module path: Skype.exe2
Report Id: Skype.exe3


System errors:
=============
Error: (12/12/2012 05:56:48 PM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (12/12/2012 05:56:48 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:48 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:48 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:48 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:48 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:45 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:45 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:45 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

Error: (12/12/2012 05:56:45 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.


Microsoft Office Sessions:
=========================
Error: (11/06/2012 01:37:18 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 15432 seconds with 240 seconds of active time. This session ended with a crash.

Error: (10/13/2011 08:02:23 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 50178 seconds with 780 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe AIR (Version: 3.0.0.4080)
Adobe Community Help (Version: 3.0.0)
Adobe Community Help (Version: 3.0.0.400)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
Adobe Media Player (Version: 1.8)
Adobe Photoshop CS5 (Version: 12.0)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Apple Application Support (Version: 2.1.6)
Apple Software Update (Version: 2.1.3.127)
Cisco Connect (Version: 1.4.11299.0)
Conexant D850 PCI V.92 Modem (Version: 7.80.4.0)
ConvertXtoDVD 3.2.1.55b (Version: 3.2.1.55)
Corel Paint Shop Pro Photo X2 (Version: 12.010.0000)
Cricut CraftRoom (Version: 1.0.109)
Cricut CraftRoom (Version: v1.0 build-109)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Online (Version: 1.2.0011)
DirectX 9 Runtime (Version: 1.00.0000)
Dropbox (Version: 1.4.7)
EA Download Manager (Version: 5.0.0.255)
EPSON Scan
Eye Candy 3
Eye Candy 4000 Demo
Google Chrome (Version: 23.0.1271.97)
Google Earth (Version: 6.1.0.5001)
Google Gmail Notifier
Google Update Helper (Version: 1.3.21.123)
Hallmark Scrapbook Studio Deluxe (Version: 3.0.0.18)
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
JavaFX 2.1.1 (Version: 2.1.1)
join.me (Version: 1.7.0.131)
Junk Mail filter update (Version: 16.4.3505.0912)
magicJack (Version: 2.0.6073.4413)
magicJack Recovery Tool 1.0
McAfee SiteAdvisor (Version: 3.4.1.195)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SkyDrive (Version: 16.4.6013.0910)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Microsoft_VC80_ATL_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_ATL_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_CRT_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86_x64 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86_x64 (Version: 80.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_ATL_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86_x64 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86_x64 (Version: 1.00.0000)
Movie Maker (Version: 16.4.3505.0912)
Mozilla Firefox 17.0.1 (x86 en-US) (Version: 17.0.1)
Mozilla Maintenance Service (Version: 17.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSVCRT110_amd64 (Version: 16.4.1109.0912)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Need For Speed™ World (Version: 1.0.0.846)
Nuance PDF Converter Professional 7 (Version: 7.00.3200)
Pando (Version: 2.5.1.11)
PDF Settings CS5 (Version: 10.0)
Photo Gallery (Version: 16.4.3505.0912)
PhotoShowExpress (Version: 2.0.063)
Ragnarok Online (Version: 14.1.3)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5963)
RingCentral Call Controller
ROBLOX Player for Sharron
ROBLOX Studio Beta for Sharron
ROBLOX Studio for Sharron
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Safari (Version: 5.34.52.7)
Scansoft PDF Professional
Shared C Run-time for x64 (Version: 10.0.0)
Skype Click to Call (Version: 5.10.9560)
Skype™ 6.0 (Version: 6.0.126)
Snagit 10.0.2 (Version: 10.0.2)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
Test Drive Unlimited 2
The Sims™ 3 (Version: 1.39.3)
The Sims™ 3 World Adventures (Version: 2.17.2)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760573) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Driver Package - FTDI CDM Driver Package (02/17/2009 2.04.16) (Version: 02/17/2009 2.04.16)
Windows Live Communications Platform (Version: 16.4.3505.0912)
Windows Live Essentials (Version: 16.4.3505.0912)
Windows Live Family Safety (Version: 16.4.3505.0912)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3505.0912)
Windows Live Mail (Version: 16.4.3505.0912)
Windows Live Messenger (Version: 16.4.3505.0912)
Windows Live MIME IFilter (Version: 16.4.3505.0912)
Windows Live Photo Common (Version: 16.4.3505.0912)
Windows Live PIMT Platform (Version: 16.4.3505.0912)
Windows Live SOXE (Version: 16.4.3505.0912)
Windows Live SOXE Definitions (Version: 16.4.3505.0912)
Windows Live UX Platform (Version: 16.4.3505.0912)
Windows Live UX Platform Language Pack (Version: 16.4.3505.0912)
Windows Live Writer (Version: 16.4.3505.0912)
Windows Live Writer Resources (Version: 16.4.3505.0912)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Yahoo! Messenger

========================= Devices: ================================


**** End of log ****
  • 0

#6
KipDynamite

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Here are the results of the FSS from the "sick" computer:

Farbar Service Scanner Version: 10-12-2012
Ran by Geeno (administrator) on 13-12-2012 at 11:57:34
Running from "C:\Users\Geeno\Desktop"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
LAN connected.
Attempt to access Google IP returned error. Other errors
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo IP returned error. Other errors
Attempt to access Yahoo.com returned error: Other errors


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****
  • 0

#7
SleepyDude

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Hi,

I see you have Mcafee installed is it a payed subscription?

If its payed do you have the required information (serial, user, etc.) to reinstall and register the program again?
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#8
KipDynamite

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It is included with our internet service, I recently uninstalled it on the working PC and installed Windows Security Essentials instead. The sick PC - we haven't done that yet.

What if I uninstalled it on the sick PC and then tried installing Windows Security on it instead?
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#9
SleepyDude

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There are some cases where Mcafee its responsible for breaking the internet access.

I would recommend to uninstall Mcafee and see if you can gain access to the internet, after that its up to you if you want to reinstall Mcafee or replace with Security Essentials.

Make sure you have the registration information if you want to reinstall Mcafee later.

Edited by SleepyDude, 13 December 2012 - 03:36 PM.

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#10
KipDynamite

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Ok I'll give that a try. Thanks!
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#11
KipDynamite

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That failed :( Any other ideas?
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#12
SleepyDude

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That failed :( Any other ideas?


What fail? The Mcafee removal?
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#13
KipDynamite

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I removed McAfee and restarted the system and it still cannot connect.
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#14
SleepyDude

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I removed McAfee and restarted the system and it still cannot connect.


Lets remove McAfee completely, download and run the MCPR tool from this link.
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#15
KipDynamite

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:popcorn: :pepsi: :prop: :yeah: :thumbsup: :woot: :rockon: :notworthy: :cheers: :beer: :surrender: :thumbsup:

Hail to the SleepyDude!!!

Death to McAfee!!!!

There just are not enough emotes to express my gratitude! I hope my words are enough.

As soon as the uninstaller finished I could see that there was a connection, I went ahead and restarted anyway and we are solid!!

I do want to mention that there were a couple of Windows Updates that I installed just prior to using that link you sent and one of them was for the Realtek PCIe GBE Family Controller, but I restarted after that and still had no success.

It was McAfee all along. Thank you so much.

Happy Holidays to you!
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