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Problem with Shut Down and Sleep


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#1
andyyax

andyyax

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Have an Alienware M14x running windows 7 that is having issues. There are two issues, but it seems to me they are probably related.

1. It will not, ever, come out of sleep. Obviously I have tried everything, pressing the power, the mouse, the keys. I have it set to not really go to sleep, but sometimes my little son will close the lid and it will go into sleep. Besides I prefer to have it go into sleep sometimes. This probably also seems universal across sleep and hibernation.

2. It will not complete a shut down. Reads windows is shutting down, fan kicks off etc. but has to be mainly turned off.

These problems have gone on for a little while and I've tried searching for answers but haven't had any joy.

Any ideas on what could cause this or possible suggestions to find the cure?
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#2
rockmilk

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:welcome:


Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:



Flush DNS
List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.


Download Autoruns and Autorunsc
http://download.sysi...es/Autoruns.zip
Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.
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#3
andyyax

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MiniToolBox by Farbar Version: 25-11-2012
Ran by yax (administrator) on 21-12-2012 at 00:28:24
Running from "C:\Users\yax\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.
========================= Hosts content: =================================




========================= Event log errors: ===============================

Application errors:
==================
Error: (12/20/2012 11:47:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: Origin.exe, version: 9.1.3.2636, time stamp: 0x50b55061
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x000221ef
Faulting process id: 0x908
Faulting application start time: 0xOrigin.exe0
Faulting application path: Origin.exe1
Faulting module path: Origin.exe2
Report Id: Origin.exe3

Error: (12/20/2012 11:31:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (12/20/2012 11:31:58 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (12/20/2012 11:26:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/20/2012 05:47:31 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (12/20/2012 05:47:31 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

Error: (12/20/2012 05:41:37 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/20/2012 05:39:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 47487

Error: (12/20/2012 05:39:53 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2012 05:39:52 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 46488


System errors:
=============
Error: (12/20/2012 11:28:31 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (12/20/2012 11:28:31 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (12/20/2012 11:26:28 PM) (Source: Service Control Manager) (User: )
Description: The PinnacleUpdate Service service terminated unexpectedly. It has done this 1 time(s).

Error: (12/20/2012 11:25:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:25:59 PM on ?12/?20/?2012 was unexpected.

Error: (12/20/2012 05:43:47 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (12/20/2012 05:43:47 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (12/20/2012 05:41:44 PM) (Source: Service Control Manager) (User: )
Description: The PinnacleUpdate Service service terminated unexpectedly. It has done this 1 time(s).

Error: (12/20/2012 05:41:13 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:39:54 PM on ?12/?20/?2012 was unexpected.

Error: (12/20/2012 02:27:44 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (12/20/2012 02:27:44 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Adobe AIR (Version: 3.3.0.3670)
Adobe Download Assistant (Version: 1.2.2)
Adobe Flash Player 11 ActiveX (Version: 11.5.502.135)
Adobe Flash Player 11 Plugin (Version: 11.5.502.135)
Adobe Reader X (10.1.4) (Version: 10.1.4)
aioscnnr (Version: 7.3.4.0)
Akamai NetSession Interface
Alienware On-Screen Display (Version: 0.31.1.8C)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.13.1.0)
Assassin's Creed II (Version: 1.00)
Audible Download Manager (Version: 6.6.0.15)
AVG Security Toolbar (Version: 13.2.0.5)
Bang Bang Racing Demo
Batman: Arkham Asylum Game of the Year Edition (Version: 1.0.0.0)
Black_Box v1
Bonjour (Version: 3.0.0.10)
Browser Guard 4.0 (Version: 4.0.0.1606)
center (Version: 6.2.5.0)
EMSC (Version: 0.0.0.22C)
essentials (Version: 6.0.14.0)
F1 2011 (Version: 1.0.0000.129)
F1 2011 (Version: 1.0.0002.129)
FF-GP1
FIFA 12 (Version: 1.6.0.0)
FIFA 13
Football Manager 2012
Google Chrome (Version: 23.0.1271.97)
Google Update Helper (Version: 1.3.21.123)
Intel PROSet Wireless
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2342)
Intel® PROSet/Wireless WiFi Software (Version: 14.00.1000)
Internet Everywhere (Version: 1.1)
iTunes (Version: 10.6.3.25)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Kodak AIO Printer (Version: 7.4.0.0)
KODAK AiO Software (Version: 7.4.5.40)
London 2012: The Official Video Game of the Olympic Games
McAfee Security Scan Plus (Version: 3.0.207.4)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Xbox 360 Accessories 1.2 (Version: 1.20.146.0)
MotioninJoy Gamepad tool 0.7.1001 (Version: 0.7.1001)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
Net Nanny Parental Controls (Version: 6.5)
NVIDIA 3D Vision Driver 306.97 (Version: 306.97)
NVIDIA Control Panel 306.97 (Version: 306.97)
NVIDIA Graphics Driver 306.97 (Version: 306.97)
NVIDIA HD Audio Driver 1.3.18.0 (Version: 1.3.18.0)
NVIDIA Install Application (Version: 2.1002.85.551)
NVIDIA Optimus 1.10.8 (Version: 1.10.8)
NVIDIA PhysX (Version: 9.12.0604)
NVIDIA PhysX System Software 9.12.0604 (Version: 9.12.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.0697)
NVIDIA Update 1.10.8 (Version: 1.10.8)
NVIDIA Update Components (Version: 1.10.8)
ocr (Version: 6.2.3.50)
OpenAL
Origin (Version: 8.6.0.357)
PC Tools Spyware Doctor 9.0 (Version: 9.0)
PDF24 Creator 4.8.0
Pinnacle Game Profiler (Version: 5.0.0)
PreReq (Version: 6.2.3.0)
Pro Evolution Soccer 12 version 1.0 (Version: 1.0)
Pro Evolution Soccer 2012 (Version: 1.01.0000)
Pro Evolution Soccer 2013 (Version: Pro Evolution Soccer 2013)
Pro Evolution Soccer 2013 DEMO (Version: 1.00.0000)
Rapture3D 2.4.9 Game
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.32.0)
Skype Click to Call (Version: 6.1.10441)
Skype™ 5.10 (Version: 5.10.115)
SopCast 3.5.0 (Version: 3.5.0)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.1.19.0)
The Game Of Life (remove only)
The Political Machine 2012
TweetDeck (Version: 1.4.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
WinZip 16.5 (Version: 16.5.10095)
WWE 12 (Version: 1.00.0000)

========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 6091.86 MB
Available physical RAM: 3799.43 MB
Total Pagefile: 12181.91 MB
Available Pagefile: 9749.77 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.01 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:684.96 GB) (Free:536.69 GB) NTFS
2 Drive e: (NATIVITY) (CDROM) (Total:7.77 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\YAX-PC

Administrator Guest UpdatusUser
yax


**** End of log ****
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#4
andyyax

andyyax

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Autoruns

Attached Files


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#5
rockmilk

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Open Autoruns un-tick the items below.


These are under task Sceduler.

+ "\Apple\AppleSoftwareUpdate" "Apple Software Update" "Apple Inc." "c:\program files (x86)\apple software update\softwareupdate.exe"'

+ "\Microsoft\Windows\NetTrace\GatherNetworkInfo" "" "" "c:\windows\system32\gathernetworkinfo.vbs"

+ "\Microsoft\Windows\Windows Media Sharing\UpdateLibrary" "Windows Media Player Network Sharing Service Configuration Application" "Microsoft Corporation" "c:\program files\windows media player\wmpnscfg.exe"

+ "\Scheduled Update for Ask Toolbar" "" "" "c:\program files (x86)\ask.com\updatetask.exe"

+ "\{0E8D4B0C-B05A-4583-9990-DF60EE434854}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{226BA02B-BD02-49C2-8C63-D1F583CD00A5}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{6D99BC3D-336B-45B1-BBAF-B50D746058DD}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{7E96A2B0-FF3B-48A9-BE80-9CFC74544C7A}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{AC24527D-7E04-4D2A-ADF6-DE9092C15AF2}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{B2E8540F-724A-4412-AB7A-79B3ACCE4EC0}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{B94503A4-AC15-48FD-9159-491A82C3A498}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{CB113006-11D7-4129-AF57-426A529E43BC}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"
+ "\{D1F2C9BE-D648-4ACF-BD6E-0E6540BFB2BF}" "Firefox" "Mozilla Corporation" "c:\program files (x86)\mozilla firefox\firefox.exe"

Un install the items below.

McAfee Security Scan Plus (Version: 3.0.207.4)
AVG Security Toolbar (Version: 13.2.0.5)
Ask Toolbar (Version: 1.13.1.0)


Download Ccleaner

http://download.piri.../ccsetup325.exe Decline any software that is bundled with Ccleaner and do not run the registry cleaner.




Hit the tools button then the start up button disable all items except.
PC Tools Spyware Doctor 9.0 (Version: 9.0)

Then Run the cleaner button.

Close all programs reboot and test your issue. :)
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#6
andyyax

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That has done the trick, Thank You!

Just to mention what kind of filth is that ask.com toolbar. I uninstall it ages a go- and it wasn't in the uninstall programs. I had to manually search it out, delete everything and clean registry. It was even still running the update program despite the fact it had been "uninstalled" and removed from firefox.
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#7
rockmilk

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Glad the issue is resolved. :thumbsup:

As far as the ask toolbar it is a problem for a lot of people.
Have a look at this link if you get it installed on accident again in the future.

http://www.raymond.c...epage-hijacker/
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