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I don't see any more problems with this computer but I have a laptop with a strange issue. Shall I start another thread?
You can post an OTL log for the laptop in this thread and I will help you if you wish. Please note however, if the problems are not malware related, I probably won't be able to help very much, but I can check and look for any malware.
Congratulations, ngreti. Your computer now appears to be clean. Please complete the followings steps to finalize the cleaning process.
Please update these programs, as old versions pose a security risk.
- Internet Explorer. Go here and follow the instructions to download the latest version.
Please download JavaRa to your desktop and unzip it to its own folder
- Run JavaRa.exe, then click Remove JRE.
- Run the built-in uninstallers for all copies of java listed
- Click the Next button
- Click the Next button again
- Click the Java Manual Download link
- A browser window will open with the Java download page
- Click the Windows Offline (32-bit) or Windows Offline (64-bit) link to download Java (based on your browser type)
- Run the installer
- Close JavaRa
- Adobe Reader -> You can get the latest version here.
- Firefox -> You can get the latest version here.
Clean up OTL:
- Open OTL and select the "CleanUp" button.
- Allow the computer to reboot.
Delete possibly infected restore points. Your computer may have saved a restore point while it was infected, so we need to delete the old restore points and create a new, clean one.
To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.
- Create a new, clean System Restore point which you can use in case of future system problems:
- Press Start >> All Programs >> Accessories >>System Tools >> System Restore
- Select Create a restore point, then Next, type a name like All Clean then press the Create button and once it's done press Close
- Now remove old, infected System Restore points:
- Next click Start >> Run and type cleanmgr in the box and press OK
- Ensure the boxes for Recycle Bin, Temporary Files and Temporary Internet Files are checked, you can choose to check other boxes if you wish but they are not required.
- Select the More Options tab, under System Restore press Clean up... and say Yes to the prompt
- Press OK and Yes to confirm
Reset SP3 Firewall: You have some open ports that should be closed for safety.
Click on Start >> Run... and cut/paste in the following and click on OK
firewall.cplClick on the Advanced tab >> Restore Defaults >> At the prompt click on Yes >> OK
Now click on the General tab >> select On(recommended) >> OK.
Ensure that Windows is always updated. Keeping Windows updated is very important to prevent security vulnerabilities. I recommend turning on automatic updates following the instructions below:
- First, click on Start and click on Control Panel.
- Double-click on Automatic Updates to bring up the configuration dialog. If you're in Category view, you'll have to click on Security Center.
- Select the Automatic (recommended) option and click on OK at the bottom of the window.
Empty temp files. I would recommend doing this every so often to free up some space on your computer.
Download TFC to your desktop
- Open the file and close any other windows.
- It will close all programs itself when run, make sure to let it run uninterrupted.
- Click the Start button to begin the process. The program should not take long to finish its job
- Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
Always ensure that your anti-virus program is updated and running. This is your first line of defense against infection.
Make sure that you keep all of your programs updated. Out-of-date programs can make your computer more vulnerable to infection. Software manufacturers release updates to fix security problems as they are discovered. Secunia Personal Software Inspector, free to download here, is a good program that will scan your computer looking for programs that need to be updated.
This article has good information about how computers get infected. You can read it for good tips on staying clean and safe.