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Help...PC won't start up

Started by babz6978 , Dec 30 2012 02:46 PM

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#1
babz6978

Posted 30 December 2012 - 02:46 PM

New Member

Member
1 posts

My PC came across the Ukash virus that is going around and has now completely shut down. I am unable to restart in normal mode or safe mode. I was able to start up with my Back-up CD but when I run a system restore I get this error message "system Restore failed to extract the file (C:\) from the restore point. An unspecified error occurred during System Restore. (0x8000ffff)". All I get now is a black screen with my cursor and that is it. Is there anything I can do without doing a complete Recovery of my system. I ran a scandsk with command prompts but that showed no issues. I ran chkdsk C: /f and chkdsk C: /r. Any advise would be greatly appreciated.

#2
Ztruker

Posted 30 December 2012 - 07:21 PM

Member 5k

Technician
7,091 posts

See if our malware folks can help. Go to the Virus, Spyware, Malware Removal forum, read the first post and follow instructions.

Come back here once you get a clean bill of health if you still have problems.