[m125xsx]

My email also stopped working when I tried going into msconfig and getting the bootlog.

Even though I did not change anything with msconfig otherwise, why would that mess around with my email settings?

Now I need to call verizon again to get this thing working!

[Advertisements]

bootlogging looks about normal. I see you still have Norton/Symantec. It can cause a slow boot even if it is working correctly.

If all you did was turn on boot logging I don't see how that could have upset your email.

Go ahead and uncheck boot logging now and see if it makes a difference but I can't see why it would.

Run their troubleshooter again and see if it fixes the email:

http://www22.verizon...nsone/85542.htm

[RKinner]

bootlogging looks about normal. I see you still have Norton/Symantec. It can cause a slow boot even if it is working correctly.

If all you did was turn on boot logging I don't see how that could have upset your email.

Go ahead and uncheck boot logging now and see if it makes a difference but I can't see why it would.

Run their troubleshooter again and see if it fixes the email:

http://www22.verizon...nsone/85542.htm

[m125xsx]

bootlogging looks about normal. I see you still have Norton/Symantec. It can cause a slow boot even if it is working correctly.

If all you did was turn on boot logging I don't see how that could have upset your email.

Go ahead and uncheck boot logging now and see if it makes a difference but I can't see why it would.

Run their troubleshooter again and see if it fixes the email:

http://www22.verizon...nsone/85542.htm

Hmm yes I could see how that would be a possibility. But I feel like the computer was still crawling slow even prior to installing Norton AV.

Email is working again. Used Verizon in-home agent to help out with that one.

Could being low on memory do it? My C:\ has only 35Gb of space out of over 200...

[RKinner]

You should have enough free disk space. Let's look at VEW again and see what errors we are getting:

Start, Run, eventvwr.msc, OK to bring up the Event Viewer. Right click on System and Clear All Events, No (we don't want to save the old log), OK. Repeat for Application.

Reboot.


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Double-click VEW.exe
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

[m125xsx]

Sounds good I will do this soon.

[m125xsx]

Vino's Event Viewer v01c run on Windows XP in English
Report run at 05/03/2013 9:16:30 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 05/03/2013 8:45:56 PM
Type: warning Category: 0
Event: 1073 Source: USER32
The attempt to reboot FAMILY failed

[m125xsx]

Vino's Event Viewer v01c run on Windows XP in English
Report run at 05/03/2013 9:17:43 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 05/03/2013 8:51:01 PM
Type: warning Category: 1
Event: 32068 Source: Microsoft Fax
The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

Log: 'Application' Date/Time: 05/03/2013 8:51:01 PM
Type: warning Category: 1
Event: 32026 Source: Microsoft Fax
Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed.

[RKinner]

The first error is probably a one time thing. Perhaps you canceled the shutdown when it was supposed to restart? Nothing to worry about unless it often doesn't want to shutdown or restart.

The Fax errors are because the Fax service is running and has never been configured. Let's just turn it off:

Copy the next 2 lines:

net stop fax
sc config fax start= disabled

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter.
Close the command window.

Have you run a defrag on this thing recently? Should take a few hours. When it finishes there should be an option to view the report. Please copy and paste the log into a reply.

[m125xsx]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\WINDOWS>net stop fax
The Fax service is not started.

More help is available by typing NET HELPMSG 3521.


C:\WINDOWS>sc config fax start= disabled
[SC] OpenService FAILED 5:

Access is denied.


C:\WINDOWS>






Tried running as Admin and it won't let me.

I'll defrag soon.

[m125xsx]

Volume (C:)
Volume size = 228 GB
Cluster size = 4 KB
Used space = 169 GB
Free space = 59.57 GB
Percent free space = 26 %

Volume fragmentation
Total fragmentation = 0 %
File fragmentation = 0 %
Free space fragmentation = 0 %

File fragmentation
Total files = 234,988
Average file size = 964 KB
Total fragmented files = 2
Total excess fragments = 13
Average fragments per file = 1.00

Pagefile fragmentation
Pagefile size = 1.50 GB
Total fragments = 1

Folder fragmentation
Total folders = 32,037
Fragmented folders = 1
Excess folder fragments = 0

Master File Table (MFT) fragmentation
Total MFT size = 283 MB
MFT record count = 268,755
Percent MFT in use = 92 %
Total MFT fragments = 3

--------------------------------------------------------------------------------
Fragments File Size Files that cannot be defragmented
None

[RKinner]

OK Defrag looks good. The fax service should let itself be turned off. Let's see if we can't uninstall it:

Click Start, and then click Run.
Copy and paste or type the following command in the Open box, and then click OK:
appwiz.cpl
It may take several seconds for your computer to compile a list of programs. The Add or Remove Programs dialog box opens.
Click Add/Remove Windows Components to the left of the list of programs to start the Windows Components Wizard. This takes several seconds.
In the Components list, Unclick the Fax Services check box, and then click Next. Setup should remove the fax service.

[m125xsx]

Complete. Next step?

[RKinner]

Not sure. That should have been the last error. How is it running now?

[m125xsx]

See the attached file for an error that randomly pops up from time to time even when not using IE. It often shows up if the computer goes to sleep then I log back in.

Overall I think the defrag made a HUGE difference. Definitely faster overall.

There is still some lag sometimes when I type and it does sometimes still randomly freeze.

Attached Files

•  error.bmp   651.43KB   95 downloads

[RKinner]

Your error is coming from Verizon software that is installed on your PC. If you go into msconfig you should see something from Verizon. Uncheck it and then Apply and reboot and see if that stops the error.

Can you run VEW again and post the logs?

Also let's do a new OTL:


Copy the text in the code box:

DRIVES
nnetsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\assembly\GAC_32\*.ini
%systemroot%\assembly\GAC_64\*.ini
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
rsvpsp.dll
pnrpnsp.dll 
nwprovau.dll
nlaapi.dll
napinsp.dll
mswsock.dll
winrnr.dll
wshelper.dll
services.exe
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
csrss.exe
PrintIsolationHost.exe
consrv.dll
user32.dll
/md5stop
C:\Windows\assembly\tmp\U\*.* /s
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%ProgramFiles%\WINDOWS NT\*.* /s
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT

Run OTL (Vista or Win 7 => right click and Run As Administrator)

Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes

Select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.