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Virus or malware removal help needed. Slow computer 1/9/13 [Solved]


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#46
Essexboy

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Monitor it for a while, although it was probably just a one off
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#47
JohnGo

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When I tried to shut down, the computer locked up on the "windows is shutting down" screen. I had no control of the computer including the mouse. After an hour that went away and a black screen appeared with the message "DISC BOOT FAILURE, INSERT SYSTEM DISC AND PRESS ENTER". Thats where it sits now.
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#48
Essexboy

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We may be looking at a hard drive failure here

Reboot the computer, does it go back to windows ?
If so could you let me know the make of your hardrive
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#49
JohnGo

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Is there a way to reboot at this point other than the start button? I'll get the hd make from setup or I'll pull it out of the case enough to read it.
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#50
Essexboy

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Yes you will need to power down the system
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#51
JohnGo

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Yes it goes back to Windows. Harddrive is a Samsung SP2004C.
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#52
Essexboy

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Could you download, Install and then run Seatools

This will check out your hard drive .. Let me know of any problems it detects please
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#53
JohnGo

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With Seatools which do I run, "Modify" or "Repair"?
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#54
Essexboy

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You should have this page once you run the programme .. Tick your drive and Select basic tests


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#55
JohnGo

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When I get to the window on my computer like you sent, the only choice I have to tick is "USB 1394"
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#56
Essexboy

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Hmm it does not appear to be seeing your drive

I would recommend that you back up the important data before we run a checkdisc in case the drive is failing.

Once you have done that then run check disc... Details here
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#57
JohnGo

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4 1/2 hours run time for chkdsc:

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 1/17/2013
Time: 7:36:28 PM
User: N/A
Computer: JOHNG.......
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 2749 unused index entries from index $SII of file 0x9.
Cleaning up 2749 unused index entries from index $SDH of file 0x9.
Cleaning up 2749 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

195350368 KB total disk space.
53795908 KB in 68763 files.
25752 KB in 6773 indexes.
8 KB in bad sectors.
200680 KB in use by the system.
65536 KB occupied by the log file.
141328020 KB available on disk.

4096 bytes in each allocation unit.
48837592 total allocation units on disk.
35332005 allocation units available on disk.

Internal Info:
c0 84 01 00 1b 27 01 00 c4 93 01 00 00 00 00 00 .....'..........
af 25 00 00 04 00 00 00 0b 0c 00 00 00 00 00 00 .%..............
78 03 b7 0e 00 00 00 00 0c 7c 35 47 00 00 00 00 x........|5G....
7a 26 70 30 00 00 00 00 b4 b2 d4 15 1d 00 00 00 z&p0............
ac dc c1 76 07 00 00 00 78 49 ed 26 25 00 00 00 ...v....xI.&%...
99 9e 36 00 00 00 00 00 78 3d 07 00 9b 0c 01 00 ..6.....x=......
00 00 00 00 00 10 71 d3 0c 00 00 00 75 1a 00 00 ......q.....u...

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft....ink/events.asp.

Edited by JohnGo, 17 January 2013 - 08:28 PM.

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#58
Essexboy

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How is the computer behaving now ?
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#59
JohnGo

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Ever since the freeze when shutting down recently, it is doing ok. I could use a little more speed at times so I have ordered 2gb ram that should be here in a few days.
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#60
Essexboy

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OK again watch it for a day or so, as I do have concerns about the two latest problems, they may have just been one offs but they will bear monitoring
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