Virus or malware removal help needed. Slow computer 1/9/13 [Solved]
Posted 21 January 2013 - 02:22 PM
Posted 21 January 2013 - 02:38 PM
Posted 23 January 2013 - 01:48 PM
Posted 23 January 2013 - 02:40 PM
We will start with only windows services running, if it works better with that we will then re-enable the other services in batches until we can reproduce the problem
Step 1: Start the System Configuration Utility
1.Click Start, click Run, type msconfig, and then click OK.
2.The System Configuration Utility dialog box is displayed.
Step 2: Configure selective startup options
1.In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
2.Click to clear the Process SYSTEM.INI File check box.
3.Click to clear the Process WIN.INI File check box.
4.Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
5.Click the Services tab.
6.Click to select the Hide All Microsoft Services check box.
7.Click Disable All, and then click OK.
8.When you are prompted, click Restart to restart the computer.
Step 3: Log on to Windows
1.If you are prompted, log on to Windows.
2.When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.
You have used the System Configuration Utility to make changes to the way Windows starts.
?The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
?Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.
Reboot the computer is the an improvement ?
If yes then do the following
Start MSConfig and re-enable half of the disabled services and reboot
Does it still behave ?
If so re-enable half of the remaining services
The idea is to isolate the service that is causing the problems
Posted 23 January 2013 - 04:10 PM
..."If yes then do the following"...
No improvement, it still takes 3 mins. to bootup and gives the same "physical memory dump" message when trying to open g.e.
...Start MSConfig and re-enable half---...
Posted 23 January 2013 - 04:20 PM
Could you zip and attach the last three minidumps from C:\windows\minidump please
Posted 24 January 2013 - 08:20 AM
Posted 24 January 2013 - 09:47 AM
Posted 24 January 2013 - 12:46 PM
Thank you for the donation
I will leave this open until you let me know
Posted 25 January 2013 - 11:44 PM
Posted 26 January 2013 - 08:52 AM
It goes on line but when I start to type in the google search bar to try to update Internet Explorer it encounters a problem and needs to close. Sometimes it might let me get to the site but kicks out before I can d'load anything.
Also I constantly get the popup "install the status disc and click ok".
The computer is plenty fast starting up and navigating installed programs. Seems like the biggest problem now is the internet. btw, it went thru the memory dump again when I tried to open google earth.
Edited by JohnGo, 26 January 2013 - 10:03 AM.
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