[CameronB]

Hi Donna

I have followed all of the instructions given.

Again I was not able to install Vista Updates.

No items were detected after running Microsoft Security Essentials.

thanks

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Hi Cameron,

Were you able to update MSE via auto updates or did you have to rely on the manual update link I provided?

Could you please provide the CBS folder for my viewing pleasure? To find it:

Go to Start > Computer > C:\Windows\Logs\CBS

You might have to right click > copy and paste the folder to the desktop. You'll more than likely be told you need permission to do so, just click Continue and the task should proceed without complaint. Next, right click the CBS folder on the desktop and choose Send to > Compressed (zipped) folder since it is usually pretty large. Please attach to your next reply.

As I stated, that folder is very large and will take some time to view.

Thank you! :

[DonnaB]

Hi Cameron,

Were you able to update MSE via auto updates or did you have to rely on the manual update link I provided?

Could you please provide the CBS folder for my viewing pleasure? To find it:

Go to Start > Computer > C:\Windows\Logs\CBS

You might have to right click > copy and paste the folder to the desktop. You'll more than likely be told you need permission to do so, just click Continue and the task should proceed without complaint. Next, right click the CBS folder on the desktop and choose Send to > Compressed (zipped) folder since it is usually pretty large. Please attach to your next reply.

As I stated, that folder is very large and will take some time to view.

Thank you! :

[CameronB]

Hi Donna.

I wasn't aware of any automatic updates being done, but I was able to just click on the Update tab and then clicked on UPDATE. There was around 10 mins of downloading so I can only assume that the updates were uploaded before I ran the scan.

I am unable to get the zip file to be smaller than 2.95mb and below this area it states (Max. single file size: 2MB)?

So not sure how I am going to be able to post the results?
I have attached two log files that were small enough but I'm sure it's the other log that is called CBS.persist.log that you require as it is 64mb before being compressed. I can get it down to 2.95mb but that is it. My only solution is that I split the log in two and create two seperate zip files for it?

Please advise

Attached Files

•  CBS.zip   337.24KB   122 downloads
•  FilterList.zip   199bytes   139 downloads

Edited by CameronB, 28 January 2013 - 05:07 AM.

[DonnaB]

Hi Cameron,

I was able to just click on the Update tab and then clicked on UPDATE

That's what I was hoping for. MSE does update through Windows Updates, in a round about way, and this means that WU's is not "entirely" broken. We just need to find what is broken and fix it!

So not sure how I am going to be able to post the results?

Ummm.....you wouldn't happen to have an online acct. to either Dropbox, SkyDrive, etc. where you could upload the logs and provide a link to, would you? If I'm not mistaken, SkyDrive offers 7GB's of free storage where as DropBox may only offer 2GB's.

Please download and run the System Update Readiness Tool.

Please save the installer somewhere safe (such as your desktop) just in case we need it again later.

Once complete, as before, attach the CheckSUR.persist.log to your next post. If it is too large (which I believe it might be), that's where either DropBox or SkyDrive would come in handy.

To find the CheckSUR.persist.log folder:

C:\Windows\Logs\CBS\CheckSUR.persist.log

[CameronB]

Hi Donna, Hopefully the below has worked.

CBS Log Files

CheckSUR Log Files

Thanks

[DonnaB]

Hi Cameron,

Thank you for the logs!

I am presently viewing these logs. As you can tell, they are quite large and will take some time review. I'll post back as soon as possible.

Donna

[DonnaB]

Hi CameronB,

Sorry for the wait. Had some nasty storms move through my area and I have a flaky satellite connection. Really bad timing!

I'm going to have you run System File Checker.

SFC Scan

• Click on the Start button and in the search box, type Command Prompt
• When you see Command Prompt in the list, right-click on it and select Run as administrator
• When command prompt opens, please type or copy/paste the following command into it, then press Enter
  
  sfc /scannow
  
  Wait for this to finish before you continue.
  
  Once the scan completes, type or copy/paste the following into notepad
  
  @echo off
  findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt
  del %0
  
• Click on File > Save As... and type sfc.bat then click Save
• Double click on the batch file icon
• This will create the file, sfcdetail.txt on your Desktop and the .bat file icon will self delete. Please attach this to your next post.

Thank you!

Edited by DonnaB, 31 January 2013 - 09:36 PM.

[CameronB]

Hi Donna, not a problem.

I follow the below instructions to a T.
I never received a sfcdetail.txt on my desktop.
When I clicked on the .bat icon, the screen flashed, the .bat file disappeared and that was it. No file on my desktop at all. Even doing a search for sfcdetail.txt was unsuccessful.

I have tried a couple of times now with the same results.

So after all that I'm not sure that we have moved on at all. ??


thanks again

Edited by CameronB, 01 February 2013 - 06:20 AM.

[DonnaB]

Hi CameronB,

Did SFC run? Did the computer reboot after SFC?

Edited by DonnaB, 01 February 2013 - 07:06 AM.

[DonnaB]

Hi Cameron,

Please try this:

• Type or copy/paste the following into notepad
  
  @echo off
  findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt
  del %0
  
• Right click on the batch file and choose Run as Administrator
• Click Yes in the UAC and it will proceed on it's own.
• This will create the file, sfcdetail.txt on your Desktop and the .bat file icon will self delete. Please attach this to your next post.

[CameronB]

Hi Donna,
SFC definatley looked like it ran. No reboot occured and no messages saying anything had been found.

sfcdetail.txt attached

My link

Thanks

Edited by CameronB, 01 February 2013 - 10:20 AM.

[DonnaB]

Hi Cameron,

I can't thank you enough for your patience.

Is your system clock in the lower right hand corner correct? If not, correct it please and let me know.

I'd like to run my thoughts by my instructor. It will take a bit of time since we are in different time zones to receive his feedback.

Donna

[CameronB]

Hi Donna,

Yeah no problems with the clock. All OK there.

Look forward to hearing from you soon

[DonnaB]

Hi CameronB,

Yes. SFC did run though didn't find anything that may be the cause of the problems experienced.

The steps that I am about to suggest involve modifying the registry. I see you have ERUNT installed, so before you continue, please back up the registry as follows:

• Click on Start and type ERUNT into the Start Search field.
• From the list Right click on and choose Run as administrator.
• Click Yes when presented with the UAC prompt then OK on the Welcome screen.
• Make sure the checkmarks are placed in the following:
  
  
  and click OK again to specify the folder in which to backup to.
• Continue with the onscreen instructions.

Next:

Once the Registry back up is complete, please create a new Restore Point as follows:

• Click on Start and type Create restore point into Start Search field.
• Click on Create a restore point found under Control Panel.
• In the lower right hand corner, click on Create... and give it a name you'll remember and click Create once again to proceed creating the restore point.

Now that we have your Registry backed up and a new restore point, please proceed as follows:

Please download the BITS Repair Tool for Windows Vista (KB940520)

• Right click on the tool and choose Run as administrator
• Click on YES when the UAC requests permission to proceed.
• Reboot the laptop
• Re-test Windows Update.

If no joy:

Please follow the instructions below:

• Download the Repair & Fix Windows Updates with Fix WU Utility to your desktop.
• Right click on the zip folder and choose Extract All.... This will place the Fix WU folder on your desktop and should open for you upon extraction.
• Within the folder, please Right click on and choose Run as administrator
• Click on YES when the UAC requests permission to proceed.
• Click on Fix Windows Updates button to proceed.
• Re-test Windows Update.

If no joy still:

Please follow the instructions below:

• Download the Standalone version of SP2 to your desktop
• Right click and choose Run as administrator
• Click on YES when the UAC requests permission to proceed.

Let me know the results for each task, please.

Thank you,

Donna

[CameronB]

Hi Donna,

Tried all of these.
Got the same windows message as before and was unable to install update.

The error : E_FAIL(0x80004005) was given to me after installing and running the standalone option.

thanks