She has been using Word & Excel since the day I brought the laptop home for her. She has never received/brought key from anywhere and this was not a 60 day trial as she has been using it since day one up to the day before I started this thread. There must be a key somewhere, and I have asked her to pull the paperwork for the laptop out to see if we can find it. Just thought as it was pre-installed that the code underneath the laptop should be used.
The product key affixed to your computer is for Windows Vista (the operating system) and not for Microsoft Office. Please have her see if she can find the paperwork and let me know. I'll look into this further for you.
Web of Trust has also been downloaded and also looks a good add on, but I have not created an account yet. I'm wondering if it's worthwhile? One thing I noticed though, as I wasn't sure I had downloaded it correctly, I went to remove it to re-install and it said I had to be an administrator to do so? That worries me as that now looks like that is stuck on the laptop whether we want it or not? Is that the case?
From the first OTL after Factory Restore found here:
Computer Name: NADINEC-PC | User Name: NadineC | Logged in as Administrator.
NadineC's user account does have administrator privileges. You shouldn't have any trouble uninstalling WOT. It will have to be uninstalled through the browser(s) since it installs as a Browser Helper Object (BHO). How did you try to uninstall it? Double check to see if her account does have Administrator listed by going to Start > Control Panel > User Accounts. You should see a Guest account as well as the NadineC account displayed. Let me know what you find.