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HJT Help to rid pc of popups &wtoolsS.exe [CLOSED]


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#1
cartman1990

cartman1990

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When my son goes online he is bombarded with popups. Popup blocker doesn't work. Steps I have performed already;
1. Opened task manager to see if I could shut down different processes while online. There was a few entries never seen before. One being wtoolsS.exe, research said to get rid of it because it could be harmful to system.
2.Ran and updated Ad-aware, found over 200 entries. quaranteened the items.
3. Had my son to go back online to see if it happened again. YES..
4.Scan computer with Avg and ad-aware again. Avg didn't show anything but ad-aware still had some things coming up. So I fixed them again restarted computer. Went online still there.
5.This time I turned off system restore and performed adaware scan in safe mode. Restarted computer the stupid popups are still there. I am going crazy. I ran HJT and the log shows so many things am not familiar with, but I am not sure what to put a check mark next to fix. The logfile is long so I will wait until you ask for me to post it. I hope I posting this correctly, if not please excuse me. I am tired, I have been trying to fix his pc for 2 days.
Thank You so much for your time.
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#2
Guest_usetobe_*

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Welcome to Geeks 2 Go. Sorry about the delay in getting to your post, we have been very busy.

Do you still require help or are your problems resolved.

Please let me know and if you still require assistance, please post a fresh HJT log.

Regards,

Usetobe
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#3
Guest_usetobe_*

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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