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computer freezes


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#1
wghutton

wghutton

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I have a HP DC7700 INTEL PENTIUM D 925 3.0GHZ 4GB DDR2 , 1TB HDD USING WINDOWS 7 after 10 minutes of use it either freezes up or shuts off, any idea what I can do to fix this, this computer i just got refurbished like 2 days ago and am baffled, not to computer smart either so any help is appreciated
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#2
CompCav

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Moved due to nature of main issue.

CompCav
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#3
phillpower2

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:welcome: wghutton

Common causes of such an issue are overheating, a defective or underpowered PSU (power supply unit) a system short caused by a loose connection or bared wire, incorrectly seated Ram stick/s or add on card and in a worse case scenario a bad solder point on the MB which expands when the system gets hot and the motherboard expands which breaks the circuit.

May I ask what the refurbishment of the computer details are please.

First of all we should check the temperatures of the computer and the output of the PSU, see below;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Depending on the results we may need to run further software for comparison.

Screenshot instructions are provided to assist those that may read this topic but are not yet aware of the “how to”.
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