Not sure what happened or how it happened - I lost my volume control and probably the audio card on my computer.
This possibly happened after I ran TDSS Killer (probably deleted too many things)
I don't see any other way.
Since then my audio icon disappeared from my desk top. I lost my volume control on my computer and all that goes with it.
I went on the Dell site and on to the diagnostic page for help and entered my computer ID
This is the page: http://www.dell.com/...ostics/us/en/19
they asked me to download this:
DellPCDiagnostics.exe (38,1kb Dell.com)
but the file won’t execute.
I could download it to my computer but I cannot get it to run.
I have used several other .exe today to do a fix recommended by this forum and post the logs and they worked perfectly well
but there is no way I can get the diagnostic from the Dell site to run. This is very frustrating.
I have no more sound on my computer. Looks like the sound card is gone. I really want to get it back.
I tried desperately to have the Dell diagnostic to run but I cannot do it.
Tried everything myself and not being successful so I am now coming here for help.
If someone could help me with this I will be very grateful.
Thank you very much in advance.