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Getting BSOD very often lately on Windows 7!


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#76
rshaffer61

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You are welcome and I also hope we have resolved it for you.
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#77
sour11

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You are welcome and I also hope we have resolved it for you.





As much as I wish we did, I just had another BSOD, bluescreenview says its same thing as always tcpip.sys. Here is the who crashed report.









Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 8/6/2013 6:41:51 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080613-19531-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BD0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 8/6/2013 6:41:51 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheck+0x0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntkrnlmp.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 8/1/2013 4:48:33 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080113-20623-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BD0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 7/31/2013 5:07:00 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\073113-18236-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BD0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



Conclusion
4 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.


Edited by sour11, 06 August 2013 - 12:51 PM.

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#78
rshaffer61

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OK please get a new Blue Screen View log for me if you can.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#79
sour11

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==================================================
Dump File : 073113-18236-01.dmp
Crash Time : 7/31/2013 1:08:40 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+63cb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bd0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\073113-18236-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 080113-20623-01.dmp
Crash Time : 8/1/2013 12:50:04 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+878d4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bd0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080113-20623-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 080613-19531-01.dmp
Crash Time : 8/6/2013 2:43:34 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+63cb5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bd0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080613-19531-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 291,600
==================================================
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#80
rshaffer61

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Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine
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#81
sour11

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http://www.pcpitstop...?conid=25396000
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#82
rshaffer61

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Just noticed you are using CleanMyPc.... are you using the registry cleaner option?
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#83
sour11

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Just noticed you are using CleanMyPc.... are you using the registry cleaner option?


I actually stopped using that after you told me it gave false positives and stuff. I just never got around to uninstalling it. But yes I've used the reg cleaner option once awhile back.

Edited by sour11, 06 August 2013 - 06:03 PM.

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#84
rshaffer61

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OK let me ask just because I need to. Did this issue start after using the reg clean option?
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#85
sour11

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OK let me ask just because I need to. Did this issue start after using the reg clean option?


Nope, long before it. I wish I could pin point when it started so I can see if it was something I installed that started it, but since it would happen once a month, I didn't think much of it since everyone gets a BSOD. It only happens when I'm browsing the web specially watching videos on youtube. It never has happened gaming, using any of my audio production programs, or anything else. ALWAYS when I'm on youtube or another site watching movies. It could be fine for a few weeks or a few days, but then the BSOD will come. I'll be watching the movie then a 3-5 second studder of the audio of said movie will start so I can always know when its coming. I hope that info will help narrow it down.

Edited by sour11, 06 August 2013 - 08:59 PM.

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#86
rshaffer61

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Did we ever update your network or nic card drivers?
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#87
sour11

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Did we ever update your network or nic card drivers?


Yeah we did that. The test we just ran said it was up to date, so I'm guessing I did it right. If you want to point me to the exact driver I should be updated to and how I can see what driver my PC is updated to for the heck of it feel free!

Edited by sour11, 07 August 2013 - 01:19 AM.

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#88
rshaffer61

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Nope run a new Drivermax and post the need updated list again.
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#89
sour11

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update list is my gfx card, and a couple of usb composite devices say they needed updating, thats all.
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#90
rshaffer61

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Get the GFX first and then work on the others.
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