[aANo3]

Hi everyone, my wife has :

an Acer 5741 laptop running windows 7 premium.
processor intel ® core™ i3 CPU.
[email protected] 2.27GHZ
Memory 3.00 GB.
System 64 bit.
Rating 3.9 windows experience.
we are using a new virgin wireless router, and just to mention, I too have an acer and my laptop is performing ok on this router.
AVG free anti virus running.

PROBLEM.....computer boots up no problem.
c/o internet using windows explorer,
Google homepage appears fast and no problem.
select a search (eg) our local Gazette newspaper or ebay,or any other site
the site appears reasonably quick considering it will be loading news/pictures.
then if you select a topic the computer takes approx 3/4 mins to load and when on screen it is impossible to scroll down the page for ages,takes approx 5mins
finally! on deciding to close down the site, the computer takes 6/7 mins to close.

Action taken to date.

old programmes and obsolete photos etc all been removed to recycle bin and emptied.
disc cleaner used and defragged.
run AVG deep scan and it found nothing.
on advice from neighbour, downloaded SPYBOT.
run spybot, and it found a sinister FUN WEB PRODUCTS
(SBI $1FE355FA) interface
Hkey_CLASSES_ROOT\INTERFACE\(1D4DB7DI-6EC9-47A3-BD87-IE41684EO7BB) (64bit)

Run spybot with administrator permission and spybot removed the offending FUN WEB PRODUCTS.
rebooted system and run disc clean.

Result: NO improvement.

on advice, downloaded MALWAREBYTES (free trial)
run the programme and it found 100 registry problems, and c/o fix.
malwarebytes are now requesting us to purchase the full edition to finnish the job.
rebooted and run disc cleanup.

Result: NO improvement.

at this time, we now have AVG free, plus Spybot plus Malwarebytes on the computer.

So! we need your urgent help please.

best regards. Peter

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Hello aANo3

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.

Going Over your initial set of reports and the symptoms you discribe It does not sound like to me that this is going to be a Malware Problem, I will give the computer a real good checkup to make sure that there is no malware on the computer and this may or may not fix your problems, if it does not fix your problem then you may need to go into the Windows forum and ask in there for help. Please keep in mind that we are in the malware forum and I am a Malware removal specialest.

I would like to ask you a few questions before we start.

1. what makes you believe that this is a malware problem and not a Windows problem or a hardware problem?

2. What steps have you done so far to make sure it is not a Windows problem or a hardware problem?

Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-DeFogger-

• Please download DeFogger to your desktop.
  
  Double click DeFogger to run the tool.
  
• The application window will appear
• Click the Disable button to disable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

-Security Check-

• Download Security Check by screen317 from here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-Download DDS-

• Please download DDS from one of the links below and save it to your desktop:
  
  
  Download DDS and save it to your desktop
  
  Link1
  Link2
  Link3
  
  
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    
  • DDS.txt
  • Attach.txt
• A window will open instructing you save & post the logs
• Save the logs to a convenient place such as your desktop
• Copy the contents of both logs & post in your next reply

information and logs

• In your next post I need the following
  
  
• both reports from DDS
• report from security check
• let me know of any problems you may have had

Gringo

[gringo_pr]

Hello aANo3

Welcome to The Forums!!

Around here they call me Gringo and I'll be glad to help you with your malware problems.

Going Over your initial set of reports and the symptoms you discribe It does not sound like to me that this is going to be a Malware Problem, I will give the computer a real good checkup to make sure that there is no malware on the computer and this may or may not fix your problems, if it does not fix your problem then you may need to go into the Windows forum and ask in there for help. Please keep in mind that we are in the malware forum and I am a Malware removal specialest.

I would like to ask you a few questions before we start.

1. what makes you believe that this is a malware problem and not a Windows problem or a hardware problem?

2. What steps have you done so far to make sure it is not a Windows problem or a hardware problem?

Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
• Please do not attach logs or use code boxes, just copy and paste the text.
  
  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
• Please read every post completely before doing anything.
  
  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
• Please provide feedback about your experience as we go.
  
  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-DeFogger-

• Please download DeFogger to your desktop.
  
  Double click DeFogger to run the tool.
  
• The application window will appear
• Click the Disable button to disable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

-Security Check-

• Download Security Check by screen317 from here.
• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-Download DDS-

• Please download DDS from one of the links below and save it to your desktop:
  
  
  Download DDS and save it to your desktop
  
  Link1
  Link2
  Link3
  
  
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    
  • DDS.txt
  • Attach.txt
• A window will open instructing you save & post the logs
• Save the logs to a convenient place such as your desktop
• Copy the contents of both logs & post in your next reply

information and logs

• In your next post I need the following
  
  
• both reports from DDS
• report from security check
• let me know of any problems you may have had

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[gringo_pr]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.