We are having trouble at work with one of the programs we use to check guests in/out, organize reservations, and such. This program is on the main front desk computer, and also the (lesser used) second front desk computer. The error being, the program lets us check guests into rooms that are already occupied. My question is, if an employee borrowed a 4-pin power adapter from the second computer (while it was off), used it, and returned it in the same condition, is it possible that that could have caused this issue we are having on the primary front desk computer? It sounds like more of a bug in the program to me. But I have to make sure.
Strange question...
Started by
Vette7
, Feb 28 2013 04:08 PM
#1
Posted 28 February 2013 - 04:08 PM
We are having trouble at work with one of the programs we use to check guests in/out, organize reservations, and such. This program is on the main front desk computer, and also the (lesser used) second front desk computer. The error being, the program lets us check guests into rooms that are already occupied. My question is, if an employee borrowed a 4-pin power adapter from the second computer (while it was off), used it, and returned it in the same condition, is it possible that that could have caused this issue we are having on the primary front desk computer? It sounds like more of a bug in the program to me. But I have to make sure.
#2
Posted 28 February 2013 - 04:13 PM
The simple answer is that a power adapter is not going to have that affect. Clearly, it is a problem with the program. There should be a database which lists the status of the room so that it can not be double booked, but that is not happening. The database might have gotten corrupted or there is a bug in the program, but based on what you said it has nothing to do with hardware.
#3
Posted 28 February 2013 - 04:17 PM
That would make sense to me. It definitely sounds like a software-side issue.
Thanks for your help, and the fast reply!
Thanks for your help, and the fast reply!
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