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Help on BSOD !


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#1
amirt3

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Recently I have had 7 crash dump (BSOD) on my laptop, I have found the dump files and read them but I don't know what to do. Can anyone help me?
win7 64bit
4Gb ram
Core i5
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#2
Ztruker

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What has changed on you r computer? Did you install any new hardware or software? Did you update any software?

Zip the dumps and attach them here. Use the Browse and Attach This File buttons below the text input area while using the Full editor to upload and insert here.
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#3
amirt3

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.

Edited by amirt3, 07 March 2013 - 01:15 PM.

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#4
amirt3

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What has changed on you r computer? Did you install any new hardware or software? Did you update any software?

Zip the dumps and attach them here. Use the Browse and Attach This File buttons below the text input area while using the Full editor to upload and insert here.



Here is my crashdump (BSOD) files. I used "WhoCrashed" software for analyzing them. It seems that the most probable problem is tcpip.sys file.

Attached Files


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#5
Ztruker

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You didn't answer my questions. Has anything changed, hardware or software? When does this occur? Does it happen during normal operation or when you come out of sleep or hibernate?

TCPIP.SYS is unlikely to be the actual cause of the BSOD. It will be memory or a different device driver that is causing the failure most likely.

First try testing your ram. Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

You can do this on any computer that has a working CD Burner.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

If that's okay, see if there are updates for your network adapter driver.
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#6
amirt3

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You didn't answer my questions. Has anything changed, hardware or software? When does this occur? Does it happen during normal operation or when you come out of sleep or hibernate?

TCPIP.SYS is unlikely to be the actual cause of the BSOD. It will be memory or a different device driver that is causing the failure most likely.

First try testing your ram. Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

You can do this on any computer that has a working CD Burner.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

If that's okay, see if there are updates for your network adapter driver.




thank you, answers for your questions: The first BSOD problem had been occured sooner than other installed programs (I checked from Control Panel) & may be it is not related to these software, but if it is needed I can give a list of.
I DO NOT shutdown my laptop and I always use hibernate mode instead.
By this time, the problem has always occured when BROWSING ON THE NET by FIREFOX browser and sometimes downloading and using windows media player at the same time./

I will follow your instruction and give a report;
thanks.
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#7
amirt3

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///////////////////////////////////////////////////////////////////////////////////////////////////////////
Hello, I have downloaded Memtest86+ and run it in about 3 passes but no error has been found.
My network adapter driver is up to date but the 'tcpip.sys' BSOD still exists and has happened recently again.
(Most of my BSODs happen when browsing on the net by FIREFOX browser.)

What should I do next?
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#8
Ztruker

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FarBar MiniToolBox is an easy way to collect data that can help debug some networking problems.

BleepingComputer Review:
MiniToolBox detects Internet connection issues due to broken or hijacked LSP, proxy settings, and problems with network adapters. It can also be used to detecte search redirections and router hijackings.

The tool has some additional feature like flushing DNS cache, listing installed programs, listing devices in the Devices Manager, enumerating the last 10 Event Viewer errors, enumerating drives, and content of Hosts file.

Download here: FarBar MiniToolBox
  • Run MiniToolBox.exe (no install required).
  • Check the following boxes:
    • Report IE Proxy Settings
    • Report FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices (Only Problems)
    • List Restore Points
  • Click OK
. A Notepad window will open with the results in it. Copy and paste all the data in a reply here.
A file named Result.txt will also be created in the directory MiniToolBox.exe is run from.
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#9
Ztruker

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What is the last resort? MiniToolbox just collects data for you to post.
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#10
amirt3

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You didn't answer my questions. Has anything changed, hardware or software? When does this occur? Does it happen during normal operation or when you come out of sleep or hibernate?

TCPIP.SYS is unlikely to be the actual cause of the BSOD. It will be memory or a different device driver that is causing the failure most likely.

First try testing your ram. Download Memtest86+ (you want the 2nd one Download - Pre-Compiled Bootable ISO (.zip)). Unzip it then create a CD from the iso file using your CD burning software. There is a good freeware burner called ImgBurn which will do this easily.

DO NOT burn the .iso file directly to CD. It must be used as input to a program that knows what to do with it, like the one I mentioned above.

You can do this on any computer that has a working CD Burner.

Boot the CD and run for at least 3 complete passes unless it shows errors sooner than that. An overnight run is even better.

If that's okay, see if there are updates for your network adapter driver.




thank you, answers for your questions: The first BSOD problem had been occured sooner than other installed programs (I checked from Control Panel) & may be it is not related to these software, but if it is needed I can give a list of.
I DO NOT shutdown my laptop and I always use hibernate mode instead.
By this time, the problem has always occured when BROWSING ON THE NET by FIREFOX browser and sometimes downloading and using windows media player at the same time./

I will follow your instruction and give a report;
thanks.



///////////////////////////////////////////////////////////////////////////////////////////////////////////
Hello, I have downloaded Memtest86+ and run it in about 3 passes but no error has been found.
My network adapter driver is up to date but the 'tcpip.sys' BSOD still exists and has happened recently again.
(Most of my BSODs happen when browsing on the net by FIREFOX browser.)

What should I do next?
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#11
Ztruker

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Follow my directions. Download and run Farbad MiniToolbox and post 5results please.
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