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blue screen shutdown


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#1
asusha

asusha

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Hi,

Can anyone help with my problem? A some time ago, my computer started getting the blue screen of death and crashing. Usually it happens when I'm trying to setup something in "Recording devices" in the Windows. I would like to ask someone to recommend a solution.
I attached my .dmp files.
P.S.
My OS is Windows 7 x86.

Attached Files


Edited by asusha, 12 March 2013 - 12:48 PM.

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#2
asusha

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Please, someone help me to solve my problem :)
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#3
phillpower2

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Hello asusha

Sorry that you have waited longer than we would like to receive a reply :(

Please provide information about your computer, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable us to better assist you.
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#4
asusha

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Hi,

It is desktop computer - HP Pavilion a1220n.
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#5
phillpower2

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Hello asusha

Thanks for the update :thumbsup:

The specs for your computer show that it was shipped with only 512MB of Ram (2 X 236MB sticks) and that the computer uses a video chip on the MB as opposed to an add on video card http://h10025.www1.h...cname=c00485641

The MBs integrated video chip also relies on the system memory for support so if you have one bad stick of Ram the PC will not be able to handle the load and so will crash.

Before I suggest a physical test of the Ram and a clean out of the inside of the case;

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information :thumbsup:
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#6
asusha

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Hi,

I have a very strange problem. I went to the website which you told me. I did everything like you said, and every time when I tried to do scan it send me to download a plugin Neptune which I already installed and even manually I put a npmeadax.dll file to my browser plugin folder ( Mozilla Firefox 19.0.2. Nothing changed. Every time it's sending me to install Neptune plugin.
Please tell me what to do?

P.S.
I forgot to mention that I updated ram to 4GB DDR2-533 DDR2 SDRAM 266 MHz

Edited by asusha, 16 March 2013 - 06:15 PM.

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#7
phillpower2

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Hello asusha

You must use Internet Explorer to run PCPitstop, from the instructions that I provided for you;

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.


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#8
asusha

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Hi,
I did it:) This is link:
http://www.pcpitstop...?conid=25272597
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#9
phillpower2

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Hello again asusha - thanks for the url :thumbsup:

The amount of free storage space on the HDD is most likely the cause of the issue, you must always have between 20 and 25% of the overall storage capacity of the HDD available at all times or you risk corrupting the data on the drive, if the free space gets as low as what yours is the HDD can actually fail mechanically, we must free up some space quickly.

Please return to the PCPitstop results and address the items that have a red X against them, if you hover the cursor over the item you will be given a description of the issue and if you click on it you will be instructed how to correct the problem, post back when you have done this.

While you follow the above I will go through your test results and then wait for an update from you.
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#10
asusha

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Hi,

My situation changed. Now I have some humming sound from my speakers, but sound is from computer because I hear this without speakers but much quieter. Even when I switched off computer but i put speakers on I am hearing this sound. My USB's sometimes not recognizes external devices.

Edited by asusha, 18 March 2013 - 07:26 PM.

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#11
phillpower2

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Hello

The buzzing could be your HDD having problems due to lack of storage space, you must free up some space now by going into Add/Remove Programs and uninstalling any old programs, games etc that you no longer use.

I cannot suggest anything else until you have addressed the issues highlighted by PCPitstop and freed up some space on your hard drive, continue using the computer as it is and rest assured it will crash and soon.

I also noted at the test results;

BitTorrent (7.7.3.28706) BitTorrent Inc. 2/16/13

Are you aware of the risk you are putting yourself by downloading torrents, malware attack and identity theft are two examples.
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#12
asusha

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Hi,

I'm gonna clean my hard drive, and after that I will do scan in PC Pitstop and update my info.

P.S.
I don't do too much torrents. It means there is no risk there.

Edited by asusha, 21 March 2013 - 02:24 PM.

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#13
phillpower2

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Thanks for the update asusha :thumbsup:

P.S.
I don't do too much torrents. It means there is no risk there.

I for my part have done what I must by ensuring that you are aware of the dangers of downloading torrents, as for there being "no risk" sorry but you only have to look around any malware forum/s to see how many people have had their machines infected by downloading torrents.
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