[nirsmar]

Hello:

The Windows XP system is running slower than usual with general use tasks such as loading of websites etc. I was greatly assisted and very thankful for the technical help in the malware forum. After tasks completed in the malware forum the system does not seem to have any malware or viruses. IE8 is presently reset with add-on's disabled, selective start-up etc. I run CCleaner about once per day and TFC about once a week. I also have MBAM installed, which is run on command. I also have Recovery Console (newly installed).

Thanks for your assistance.

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Hello nirsmar

Before we begin here can you as requested by gringo_pr reply to the reply #44 of your malware topic, this will ensure that we do not interfere in the work already carried out, thanks http://www.geekstogo...al/page__st__30

[phillpower2]

Hello nirsmar

Before we begin here can you as requested by gringo_pr reply to the reply #44 of your malware topic, this will ensure that we do not interfere in the work already carried out, thanks http://www.geekstogo...al/page__st__30

[nirsmar]

Hello PhillPower2:

Thank you for replying to my posting. I followed your request and I am ready for assistance.

Thank You.

Edited by nirsmar, 13 March 2013 - 02:03 PM.

[phillpower2]

Thanks nirsmar - I am sure that Gringo will also appreciate your acknowledgement over on malware

First of all we should get some information about your computer in general;

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop information

[nirsmar]

Hello phillpower2:

Might you recommend another software to get this information from? Thank You.

[phillpower2]

Hello nirsma

First of all please accept my apologies for the delay in my replying

I have looked at your earlier topic to get some details of both the hardware and software capabilities of your computer, one thing that is apparent is the following that may cause you issues;

127.07 Mb Total Physical Memory | 10.54 Mb Available Physical Memory | 8.29% Memory free

This is only just enough Ram to run the most basic of operating systems, upgrade your Ram as it is the most cost effective performance improvement that you can do.

The PCPitstop test will tell us much of what we need to know so provide the requested url so that we can make a start on making your computer more efficient.

NB: Please keep in mind that modern software does require adequate resources be made available such as sufficient Ram for programs to run smoothly,

[nirsmar]

Hello phillpower2:

Thank you for responding to my follow up. Up until last month, the system has been running fine (of course with limitations). I then posted my query to the malware forum for assistance and received the tended care. On the malware forum, we did find a few items to remove (as you may have seen reading through that forum), but I still continue to have this issue with the system being sluggish. We are talking about basic tasks not running as usual including the proper loading of internet sites etc. I know the limitations and this is not the latest model system, however it runs the programs and web as needed and known. At this point I am running with IE8 with no add-ons and the system is selective start up. I should note, selective start up is usually how I run the system at any given time. Maybe its a setting somewhere in the operating system or programs or advanced setting in the browser or item that has to be enabled/disabled or removed. I will see if I can get to the site you suggest, but I would prefer to use a site that one would not need to sign up for to gather the information.

Thank You.

[phillpower2]

Hello nirsmar

Signing up to PCPitstop takes a matter of minutes + you can log out as soon as you have run the test, it is also an easy to use but most comprehensive diagnostic tool.

[nirsmar]

Hello philpower2:

UPDATE UPDATE

I was able to run the program, but what link should I post here? The link seems to be generic and not specific to the test results. Thanks.
=======================

I attempted to run the tests from the site you are advertising but is not running on my system. Something about the load time out. - http://pcpitstop.com...pit/loadctl.asp and http://pcpitstop.com...top/trouble.asp - I am not even sure if I have the ActiveX or Java at this point. By the way, the link you provided in your post earlier brings me to a bit of a different site layout/display and seems as if the site has been changed the reconfigured a bit. I was finally about navigated to the proper site page and signed up to began to run the program. But as noted above, provided me that loading issue and troubleshooting page.

As a side note I conducted a websearch on that site you have provided because I always use caution and research what I sign-up for and use on my system and although I am in no position to question you as the technician, there seem to be mixed reviews in regards to that program. I will trust in your expertise and technical support and follow your lead. Please advise.

Thank You.

Edited by nirsmar, 17 March 2013 - 01:27 PM.

[phillpower2]

Not sure where you got your information from http://www.mywot.com...stop.com#page-5

java http://java.com/en/d...&os_version=6.2

Make sure that you have the latest version of IE for your computer http://windows.micro...rer/download-ie

If you do not wish to run the program that is fine but rest assured that if the program posed any sort of risk of any kind 1: I would not suggest it`s use and 2: It`s use would not be permitted here at GTG.

[nirsmar]

Hello Philpower2:

Of course, as posted above, I trust in your expertise and judgement.

I am not sure if you saw my update, but

UPDATE UPDATE

I was able to run the program, but what link should I post here? The link seems to be generic and not specific to the test results. Thanks.

Edited by nirsmar, 17 March 2013 - 01:41 PM.

[phillpower2]

Hi nirsmar

The required url will lead to a page like example http://www.pcpitstop...?conid=25246237

[nirsmar]

Hello PhillPower2:

At first, my results page looked much different than the example you posted above, but I signed back in to replicated your example and here it is:

http://pcpitstop.com...&report=Summary

Please let me know if this is what you were looking for. If so, what was the test results that I saw which had a yellow background and links to each test phase results?

Thank you for taking the time to assist me.

[phillpower2]

Thanks for the url nirsmar

You will recall that I mentioned that having only 128MB of Ram will be a part of the issue and this has now been highlighted in your test results.

Please return to the PCPitstop results and address the items that have a red X against them, if you hover the cursor over the item you will be given a description of the issue and if you click on it you will be instructed how to correct the problem, post back when you have done this (we understand that upgrading the Ram may take a while).

While you follow the above I will go through your test results and then wait for an update from you.

[nirsmar]

Hi Phillpower2:

Thanks. I will wait to hear back from you with with your technical expertise. For the time being, I am runing though the list, but some of the items listed with the "Red X" do not apply to the system considering the technical limitions such as not being on broadband connection at the moment. Thank You.

By the way, as noted in the original post, the malware technician was able to remove a few items (not sure iof they were malware related or not) but the internet loading and smooth "browsing" is not at the point to where it was last month prior to the system slowdown. Obviously, I knew (and presently know) the limitations prior and would hope to replicate those settings. At the moment, running IE8 with Add-on's disabled, (except for gettting PCPitStop to run). I am also still up in the air with the Java and how to proceed with running or not running that program. I understand its fairly well-know that it could cause issues if not properly setup or looked after.

Thank You.