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AOL mail problem

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We use AOL 9.5 for e-mail and have a problemwith one of our three screen names.

Headers do not appear for new mail, although the mail itself can be opened. Both spam and old mail are unaffected.

I have a Dell PC which allpws me to reset to original factory settings. After saving the "ORGANIZE" folder to a remote drive I rest my PC. reinstalled AOL, and reinstalled the original "ORGANIZE" folder. A;; to no effect.

Can someone please advise me on how to fix the problem.

I run Windows XP.

Thank you
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