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Photoshop & Word playing up...


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#1
Dawnhorse

Dawnhorse

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Hello there

I have been working with an individual over in Malware removal with the name "godawgs" who has been most helpful with a malware infection - in of which I am told we have removed all problems on this front (see link) http://www.geekstogo...vity&mid=376145

Unfortunately, the original problems persist as they first had (which initially led me to this amazing website). I will list the problems below;

### Photoshop (Elements 7) loads ok, but will take a huge amount of time to import a graphic (printing does not work - except after 5 - 10 minutes)

### Microsoft word takes too long to open, & then will not print (except after 5 - 10 minutes after the command has been given)

### Label program only works partial (again, the same as above regarding printing).

I was told that I need to now post in this area in order to perhaps receive a little more help - if someone is kind enough to help me!

Blessings,

Adam
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#2
Ztruker

Ztruker

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Hi Adam, sorry for the delay in responding to your post.

This info may be in the malware thread but I didn't see it.

Make and model number of your computer.
What is your Operating System, XP, Vista, Win 7, 32 or 64 bit?

The first thing I want you to do is run System File Checker (sfc) as follows:
Windows XP:
You need a XP CD at the same service pack level as the XP installed on your hard drive or you need the I386 directory tree from a XP CD on you hard drive.
Click on Start then Run, type sfc /scannow and press Enter or click GO.
Let it run to completion.

Windows Vista and Windows 7:
Click Start, type command. Right click on Command Prompt at the top and select Run as Administrator.
Type sfc /scannow and press Enter
Let it run to completion.

Reboot and see if the problem is fixed.
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