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Can't Connect to the Internet in Normal Mode


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#16
gerryf

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first things first...just as a test, disable the connection 2 and reboot.

You have no gateway on 2 so that connection is not getting anywhere.

What is the nature of this multihomed machine? Is it a router? Server? Why the two connections?

Your number two connection is a network of one, meaning that the only things it can talk to is itself--and a pretty funky IP at that.

Not a private ipaddress..in fact, it looks like an AOL root address. Very....strange
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#17
sherlock holmes

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Ok, I disabled Connection 2. I use a router to connect this PC and my old PC to my DSL Connection.
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#18
gerryf

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OK, reboot, and can you get on the internet now?

If not, Ping your router/gateway

start > run
cmd
enter

type
ping 192.168.0.1

what do you see?
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#19
sherlock holmes

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I rebooted and it still didn't work.
------------------------------------------
C:\Documents and Settings\kamal>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time=1ms TTL=254
Reply from 192.168.0.1: bytes=32 time<1ms TTL=254
Reply from 192.168.0.1: bytes=32 time=1ms TTL=254
Reply from 192.168.0.1: bytes=32 time=1ms TTL=254

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms

C:\Documents and Settings\kamal
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#20
gerryf

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ok, you have connectivity...now let's see if you have name resolution

ping www.google.com

what do you see?
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#21
sherlock holmes

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Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\kamal>ping www.google.com

Pinging www.l.google.com [64.233.167.104] with 32 bytes of data:

Reply from 64.233.167.104: bytes=32 time=62ms TTL=241
Reply from 64.233.167.104: bytes=32 time=64ms TTL=241
Reply from 64.233.167.104: bytes=32 time=63ms TTL=241
Reply from 64.233.167.104: bytes=32 time=62ms TTL=241

Ping statistics for 64.233.167.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 64ms, Average = 62ms
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#22
gerryf

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hm, you have name resoluton

neat

OK,

start > run
cmd
enter

type
netsh winsock reset catalog
enter

reboot

anything?
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#23
gerryf

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should probably mention what that does....

in service pack two, it reinstalls the winsock defaults, fixing corrupt ip stacks.

only works in sp2
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#24
sherlock holmes

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It didn't work but my settings in the Network Connections Page look similar to those that I had before I installed Service Pack 2.
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#25
gerryf

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but it looks like it is working....you have connectivity, name resolution, working ipstack.....

very odd...
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#26
gerryf

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give me a hijackthis log so I can see what software you are running
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#27
sherlock holmes

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Yeah it was working fine yesterday and then all of a sudden it just disconnected. It works fine in safe mode though.

Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 3:15:58 PM, on 6/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\kamal\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://store.presari...&c=3c01&lc=0409
N2 - Netscape 6: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\kamal\Application Data\Mozilla\Profiles\default\oifujius.slt\prefs.js)
O2 - BHO: SDWin32 Class - {72B5937D-C4FC-4BE9-B62D-B24B15DF7E8D} - C:\WINDOWS\System32\iolue.dll
O4 - HKLM\..\Run: [Smapp] Smtray.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe
O4 - HKLM\..\Run: [qbeiet] C:\windows\System32\qbeiet.exe
O4 - HKLM\..\Run: [guarnset] C:\windows\system32\guarnset.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send Image to Photo Library - file://C:\Program Files\MGI\MGI PhotoSuite III SE\Temp\MGI00000.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {08C0EC52-5DC9-42AB-8A1F-69D8017EFC54} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=3c01&lc=0409
O15 - Trusted Zone: http://www.neededware.com
O16 - DPF: NDWCab - http://www.neededware.com/ndw2.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....738&clcid=0x409
O16 - DPF: {25064DE4-9CC0-11D5-BB86-0050DAC5EBD0} (printQuick Browser Add In) - http://www.pqvalet.c.../printQuick.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {5C7F15E1-F31A-44FD-AA1A-2EC63AAFFD3A} - http://www.atelys.com/src/Speedup.ocx
O16 - DPF: {5CE8C9BE-B561-4311-8C03-D6F6C1CAF7E1} (CSND_AX.ctlCSND_AX) - http://wwss1pro.comp...ect/CSND_AX.CAB
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/p...t/msnchat42.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab
O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} - http://fdl.msn.com/p...at/msnchat4.cab
O16 - DPF: {EE2589EB-7FC8-44DB-A892-573F2C4B41E0} - http://pdf.forbes.co...oaderSigned.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/p...t/msnchat45.cab
O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: hbicyag - Unknown owner - C:\windows\system32\hbicyag.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISSERV.EXE
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\windows\system32\pctspk.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Norton Internet Security Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\SymProxySvc.exe
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#28
gerryf

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well, I see 3 likely malware programs and I am wondering about Norton Internet Security, specifically, the SymProxy service.

If that had tanked, it would result in the problems you are seeing.

I would do two things

Please go to the malware forum in my signature and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

then, I would temporarily disable NIS (think you can right click the icon in the system trade and check DISABLE).

See if you can connect then
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