Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

laptop suddenly shutdown now no connections available


  • Please log in to reply

#1
prosodyspeaks

prosodyspeaks

    New Member

  • Member
  • Pip
  • 3 posts
hello, thanks for reading, hope you can help!

my laptop powered down with no warning - no bsod, no dialogue - just black screen. it rebooted as normal and all systems appear fine except for wireless networking. adapter appears to be functioning but does not detect networks. i have not recently installed any new software or meddled with any settings.

laptop is http://www.ebuyer.co...aptop-7873-9042 running win7 ultimate 64

network card is a realtek rtl8723ae-bt

i have:
connected to network with other devices;
rebooted laptop;
checked wireless fn key;
disabled/uninstalled anti-virus and firewall;
confirmed adapter is present in device manager;
uninstall/reinstall network card;
exhausted (useless) windows diagnostics - see log below
installed new drivers (http://www.x-drivers...9/download.html)
system restore;

and am now at a loss... please help!

paul

ipconfig and windows diagnostics logs follow:

Windows IP Configuration

Host Name . . . . . . . . . . . . : prosody-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8723AE Wireless LAN 802.11n PC
I-E NIC
Physical Address. . . . . . . . . : 20-68-9D-DC-FE-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-90-F5-DB-7B-92
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 20-68-9D-DD-27-F6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::9c7e:f0b:3695:8727%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.44.16(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 02 April 2013 16:45:51
Lease Expires . . . . . . . . . . : 02 April 2013 22:45:51
Default Gateway . . . . . . . . . : 192.168.44.1
DHCP Server . . . . . . . . . . . : 192.168.44.1
DHCPv6 IAID . . . . . . . . . . . : 203450525
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-9A-36-4F-00-90-F5-DB-7B-92

DNS Servers . . . . . . . . . . . : 192.168.44.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{F8109BED-F014-495A-B71F-C9D5CA478A57}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{741CB214-641C-4A24-982A-7DAC6C64ADA5}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{60888F0E-1FAD-4A6A-85CE-BF4903A365CC}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c90:8419:ad7b:1b74(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2c90:8419:ad7b:1b74%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

-----------------------------------------------------------------------------------

Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Investigate router or access point issues Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed


Windows Network Diagnostics Publisher details

Issues found
Problem with wireless adapter or access pointProblem with wireless adapter or access point Detected
Reset the wireless adapter Completed
Investigate router or access point issues Completed
Refer to Windows Help and Support for more information about wireless connectivity problems Completed


Issues found Detection details

5 Problem with wireless adapter or access point Detected

Reset the wireless adapter Completed

Network Diagnostics Log
File Name: 33DAA94C-86AF-43B6-A3D5-9E94795F2ECB.Repair.Admin.1.etl


Investigate router or access point issues Completed

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Network Diagnostics Log
File Name: 1040E415-BA3D-46B7-B88F-5BF8F48311A1.Repair.Admin.4.etl


Refer to Windows Help and Support for more information about wireless connectivity problems Completed

Windows cannot resolve your wireless connectivity issue.


Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Manufacturer . . . . . . . . . : Realtek Semiconductor Corp.
Provider . . . . . . . . . . . : Realtek Semiconductor Corp.
Version . . . . . . . . . . . : 2002.1.1201.2011
Inf File Name . . . . . . . . . : C:\Windows\INF\oem17.inf
Inf File Date . . . . . . . . . : 04 December 2011 13:24:00
Section Name . . . . . . . . . : RTL8723ae.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8723&subsys_072610ec
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: f8109bed-f014-495a-b71f-c9d5ca478a57
Interface name: Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Interface type: Native WiFi

Connection incident diagnosed
Auto Configuration ID: 1


List of visible access point(s): 0 item(s) total, 0 item(s) displayed

Connection History

Information for Auto Configuration ID 1

List of visible networks: 0 item(s) total, 0 item(s) displayed

List of preferred networks: 0 item(s)




Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: f8109bed-f014-495a-b71f-c9d5ca478a57
Interface name: Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC
Interface type: Native WiFi
Profile: Discovery connection
SSID: (Unnamed Network)
SSID length: 0
Connection mode: <unknown>
Security: No
Connect even if network is not broadcasting: No

Result of diagnosis: No problem found






Network Diagnostics Log
File Name: 33DAA94C-86AF-43B6-A3D5-9E94795F2ECB.Diagnose.Admin.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab

Collection information
Computer Name: PROSODY-PC
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, April 02, 2013 5:18:37 PM

Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
  • 0

Advertisements


#2
prosodyspeaks

prosodyspeaks

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
So after days of trying everything short of factory reset I gave up last night, resigned myself to the treacherous route of manufacturer warranty repair and left it still not working. This morning still nothing. Just turned it on and everything is working normally. Strange world we live in.
  • 0

#3
prosodyspeaks

prosodyspeaks

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
can i mark this 'closed' or 'solved' or something?
  • 0

#4
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,022 posts
:welcome: prosodyspeaks

Sorry that you did not receive a reply in time but thanks for the follow up in any event :thumbsup:

Topics are not closed here on GTG unless it is for a particular reason, they simply move down the board.

Any further problems with the network device post back here and we will take a look for you.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP