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Missing Windows Welcome Screen - but Safe Mode still available - can a


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#1
D_Nick

D_Nick

    New Member

  • Member
  • Pip
  • 1 posts
Hi!

I'm really stuck.

I am running Windows XP (SP3, and subsequent updates).

The computer has always been fast, never had any problems, until I decided to shut down the other day and restart the computer (I tent to leave it turned on permanently).

I've checked the inside of the computer to make sure that all components are in good order, and nothing is loose etc. Eveything seems fine.

The problem is that I am struggling to get it to boot up.

When I boot the computer, it goes through the Post Screen for BIOS, then moves on to the "Windows XP" logo with the little coloured bar beneath it to show that Windows is loading.

This then dissapears, as it would normally, and when I expect the Welcome Screen to start loading, with a blue background, nothing happens. Normally my two other monitors would spring into life and come out of standby and display black screens, but their indicator lights would change from the orange (standby) to blue. Instead the main screen just goes black. There is usually a little hard drive activity for a few seconds after this, but then it simply locks up. The hard drive light goes out, and I can't do anything but press the reset button.

I have tried to reboot into Safe Mode, and use cmd and sfc /scannow as I have done a number of times to make sure things are okay, but this time when I run SFC, I am presented with details that the RPC service cannot be located. Although, when I use net start to run the RPC, I'm politely informed that the service is already running. I did a check around the web to see what else could be a problem, and I found a few forums suggesting that I needed to turn on the RPC Locator service. After locating this in the Services list, I tried to start it, and was presented with an error message telling me it cannot be run in Safe Mode. So I've tried to set it to run automatically, and still have the same problem.

I have run a full system scan with Spybot in SafeMode, and it comes back telling me that everything is clear. I tried to run AVG, and it kept crashing on me, so I removed it and downloaded a copy of HouseCall from Trend Micro and that also told me that everything is all clear.

I don't run games. In fact, I have Office, and a few audio/video applications I use, and not a great deal else. I would be sincerely grateful for someone to help me.

I have downloaded OTL and run a scan. The results are posted below.

I bake too... so I'll make cake for anyone that can solve this mystery.... :)

Attached Files


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#2
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hello WhoFan and welcome to my office here at G2G! :)

My nick is maliprog and I'll be your technical support on this issue. Before we start please read my notes carefully:

NOTES:
  • Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  • Absence of symptoms does not always mean the computer is clean
  • Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  • Please DO NOT run any scans or fix on your own without my direction.
  • Please read all of my response through at least once before attempting to follow the procedures described.
  • If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste it to include the log in your reply.
  • You must reply within 3 days or your topic will be closed

I don't see any infection on your computer so it could be a number of things. We could try two - three fixes that might help here.

Step 1

NOTE: This fix is custom made for this system only and for current system state! Don't try to run it on another system!

Please close all running programs and Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL
    O4 - HKCU..\RunOnce: [SpybotDeletingB16] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB2408] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB2423] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB2496] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB2556] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB3130] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB3611] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB5589] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB7500] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB8662] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB8889] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB9090] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingB9700] C:\WINDOWS\System32\command.com ()
    O4 - HKCU..\RunOnce: [SpybotDeletingD1699] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD1891] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD1993] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD2073] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD4508] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD4576] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD5831] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD7287] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD7313] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD831] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD909] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD9453] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)
    O4 - HKCU..\RunOnce: [SpybotDeletingD9667] C:\WINDOWS\System32\cmd.exe (Microsoft Corporation)

    :Files

    :Commands
    [purity]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post the fix log it produces in your next reply or you can find it in C:\_OTL\MovedFiles

Step 2

  • Go to Start -> My Computer
  • Right click on C: disk and clik on Properties
  • Click on tab Tools and click on Check now... button
  • Check Automatically fix system errors and Scan for and attempt recovery of bad sectors
  • Click Start button
  • Confirm schedule disk check next time computer starts with Yes button
  • Restart your system and wait while system checks your disk for errors

Step 3

Please don't forget to include these items in your reply:

  • OTL fix log
It would be helpful if you could post each log in separate post using "Add Reply" button
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#3
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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