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InHi. I cleaned up my computer in January. My IE had quit working all


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#1
ozzette50

ozzette50

    Member

  • Member
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  • 26 posts
Hi.

I cleaned up my computer in January. My IE had quit working all together, 32 and 64. With the work I did in the Malware Forum we got IE 64 to work, most of the time. But the IE 32 still hasn't worked for months (a year?). It just sits and spins. Many times I try to do something and it wants to use IE 32 (opens automatically) and I am stopped in my tracks. It will not use the 64 bit automatically. My geek over in Malware suggested the Windows forum, but saw Web Browsers forum and thought I would try there first. I received no help so I am coming to you, as my geek in Malware suggested. We tried some of the basic tricks, cleaning it up, reinstalling IE, nothing worked. Thanks for your time.

ozzette

Edit: Adding link to malware thread; Funmoods, Isearch with AVG browser hijack and who knows what else [Sol - Ztruker
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#2
Ztruker

Ztruker

    Member 5k

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Download here: FarBar MiniToolBox
  • Run MiniToolBox.exe (no install required).
  • Check the following boxes:
    • Report IE Proxy Settings
    • Report FF Proxy Settings
    • List content of Hosts
    • List IP configuration
    • List Winsock Entries
    • List last 10 Event Viewer log
    • List Installed Programs
    • List Devices (Only Problems)
    • List Users, Partitions and Memory size
    • List Minidump Files
    • List Restore Points
  • Click OK
.A Notepad window will open with the results in it. Copy and paste all the data except the User info in a reply here.
A file named Result.txt will also be created in the directory MiniToolBox.exe is run from.
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#3
ozzette50

ozzette50

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Thanks so much for the reply! Here are my results:

MiniToolBox by Farbar Version:05-03-2013
Ran by Dee (administrator) on 09-04-2013 at 23:35:44
Running from "C:\Users\Dee\Desktop\IERepair4-13"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)
802.11n Wireless LAN Card = CCJUNK (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Dee-HP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 64-31-50-46-83-32
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d2a:a64c:5cf5:3d1a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, April 09, 2013 11:26:50 PM
Lease Expires . . . . . . . . . . : Wednesday, April 10, 2013 12:26:50 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 315917668
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-37-DA-49-64-31-50-46-83-32
DNS Servers . . . . . . . . . . . : 75.75.76.76
75.75.75.75
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter CCJUNK:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 1C-65-9D-D3-44-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{E779C27C-A8C0-4D12-A111-751886C4E058}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:cd7:527:b8c3:6518(Preferred)
Link-local IPv6 Address . . . . . : fe80::cd7:527:b8c3:6518%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{432B7047-F37C-472D-84E5-7CC3CF766BD8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: google.com
Addresses: 2607:f8b0:4006:801::1008
74.125.226.224
74.125.226.231
74.125.226.227
74.125.226.230
74.125.226.238
74.125.226.232
74.125.226.226
74.125.226.229
74.125.226.233
74.125.226.228
74.125.226.225


Pinging google.com [74.125.226.231] with 32 bytes of data:
Reply from 74.125.226.231: bytes=32 time=24ms TTL=56
Reply from 74.125.226.231: bytes=32 time=23ms TTL=56

Ping statistics for 74.125.226.231:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 24ms, Average = 23ms
Server: cdns02.comcast.net
Address: 75.75.76.76

Name: yahoo.com
Addresses: 206.190.36.45
98.139.183.24
98.138.253.109


Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=108ms TTL=50
Reply from 206.190.36.45: bytes=32 time=122ms TTL=50

Ping statistics for 206.190.36.45:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 108ms, Maximum = 122ms, Average = 115ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...64 31 50 46 83 32 ......Realtek PCIe FE Family Controller
11...1c 65 9d d3 44 ed ......802.11n Wireless LAN Card
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
10...00 00 00 00 00 00 00 e0 Microsoft Teredo Tunneling Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.10 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.10 276
192.168.0.10 255.255.255.255 On-link 192.168.0.10 276
192.168.0.255 255.255.255.255 On-link 192.168.0.10 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.10 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.10 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 58 ::/0 On-link
1 306 ::1/128 On-link
10 58 2001::/32 On-link
10 306 2001:0:4137:9e76:cd7:527:b8c3:6518/128
On-link
10 306 fe80::/64 On-link
12 276 fe80::/64 On-link
10 306 fe80::cd7:527:b8c3:6518/128
On-link
12 276 fe80::d2a:a64c:5cf5:3d1a/128
On-link
1 306 ff00::/8 On-link
10 306 ff00::/8 On-link
12 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt) (User: )
Description: SNMP Event Log Extension Agent did not initialize correctly.

Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt) (User: )
Description: Error processing registry parameters. Extension agent terminating.

Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt) (User: )
Description: SNMP Event Log Extension Agent did not initialize correctly.

Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt) (User: )
Description: Error positioning to end of log file -- seek to end of log failed. Handle specified is 22085720. Return code from ReadEventLog is 122.

Error: (04/08/2013 09:33:33 AM) (Source: Application Error) (User: )
Description: Faulting application name: bfgclient.exe, version: 3.0.1.60, time stamp: 0x4e4de6a7
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000005
Fault offset: 0x00038dc9
Faulting process id: 0x2dc
Faulting application start time: 0xbfgclient.exe0
Faulting application path: bfgclient.exe1
Faulting module path: bfgclient.exe2
Report Id: bfgclient.exe3

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt) (User: )
Description: SNMP Event Log Extension Agent did not initialize correctly.

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt) (User: )
Description: Error processing registry parameters. Extension agent terminating.

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt) (User: )
Description: SNMP Event Log Extension Agent did not initialize correctly.

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt) (User: )
Description: Error positioning to end of log file -- seek to end of log failed. Handle specified is 21299288. Return code from ReadEventLog is 122.

Error: (04/08/2013 08:44:33 AM) (Source: EvntAgnt) (User: )
Description: SNMP Event Log Extension Agent did not initialize correctly.


System errors:
=============
Error: (04/09/2013 11:27:24 PM) (Source: DCOM) (User: )
Description: {4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (04/09/2013 08:42:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service failed to start due to the following error:
%%1053

Error: (04/09/2013 08:42:14 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Media Player Network Sharing Service service to connect.

Error: (04/09/2013 08:41:32 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (04/09/2013 08:41:09 AM) (Source: SNMP) (User: )
Description: The SNMP Service encountered an error while accessing the registry key SYSTEM\CurrentControlSet\Services\SNMP\Parameters\TrapConfiguration.

Error: (04/09/2013 08:41:04 AM) (Source: Service Control Manager) (User: )
Description: The atksgt service failed to start due to the following error:
%%1275

Error: (04/09/2013 08:41:04 AM) (Source: Application Popup) (User: )
Description: Driver atksgt.sys has been blocked from loading.

Error: (04/08/2013 09:17:22 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (04/08/2013 09:17:18 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}

Error: (04/08/2013 02:56:44 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.147.1339.0).


Microsoft Office Sessions:
=========================
Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt)(User: )
Description:

Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt)(User: )
Description:

Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt)(User: )
Description:

Error: (04/09/2013 08:41:12 AM) (Source: EvntAgnt)(User: )
Description: 22085720122

Error: (04/08/2013 09:33:33 AM) (Source: Application Error)(User: )
Description: bfgclient.exe3.0.1.604e4de6a7ntdll.dll6.1.7601.177254ec49b8fc000000500038dc92dc01ce345da64efbd7C:\Program Files (x86)\bfgclient\bfgclient.exeC:\Windows\SysWOW64\ntdll.dlle80260a8-a050-11e2-b2cd-643150468332

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt)(User: )
Description:

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt)(User: )
Description:

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt)(User: )
Description:

Error: (04/08/2013 08:54:05 AM) (Source: EvntAgnt)(User: )
Description: 21299288122

Error: (04/08/2013 08:44:33 AM) (Source: EvntAgnt)(User: )
Description:


CodeIntegrity Errors:
===================================
Date: 2013-01-06 14:26:32.607
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-06 14:26:32.573
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-06 14:26:32.538
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2013-01-06 14:26:32.504
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-29 15:00:38.441
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-29 15:00:38.405
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-29 15:00:38.369
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-29 15:00:38.334
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-16 03:59:35.713
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

Date: 2012-12-16 03:59:35.682
Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================

3DVIA player 5.0.0.20 (Version: 5.0.20)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
[email protected] ISO Burner (Version: 2.5.1)
Adobe AIR (Version: 3.6.0.6090)
Adobe Flash Player 11 ActiveX (Version: 11.6.602.180)
Adobe Flash Player 11 Plugin (Version: 11.6.602.180)
Adobe Shockwave Player 11.6 (Version: 11.6.8.638)
Adventure Anniversary Pack (Version: 1.00.0)
AfterShocked! 1.20
Agatha Christie - And Then There Were None (Version: 1.0)
AGEIA PhysX v7.09.13 (Version: 7.09.13)
Alan Wake version 1.0 (Version: 1.0)
Amazon Music Importer (Version: 2.0.1)
AMD Accelerated Video Transcoding (Version: 2.00.0002)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD AVIVO64 Codecs (Version: 12.4.100.20405)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Fuel (Version: 2012.0611.1251.21046)
AMD Fuel (Version: 2012.1116.1515.27190)
AMD Media Foundation Decoders (Version: 1.0.70704.0230)
AMD Steady Video Plug-In (Version: 2.04.0000)
American McGee's Alice™
Amnesia - The Dark Descent (Version: 1.0.0)
Ancient Mysteries (Version: 1.00.0000)
Antique Road Trip USA
Apple Application Support (Version: 2.3)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.3.127)
Application Profiles (Version: 2.0.4427.36392)
Application Profiles (Version: 2.0.4504.34814)
Application Profiles (Version: 2.0.4651.16995)
ArcSoft Funhouse
ArcSoft Software Suite
Art Explosion Greeting Card Factory Express (Version: 1.04.3600)
AVG 2013 (Version: 13.0.3162)
AVG 2013 (Version: 13.0.3272)
AVG 2013 (Version: 2013.0.3272)
AVG SafeGuard toolbar (Version: 14.2.0.1)
Back to the Future The Game - Episode 1 (Version: 1.0.0.0)
Barrow Hill
Big Fish Games: Game Manager (Version: 3.0.1.60)
Black Mirror 2
Black Mirror 3 (Version: 1.0.21.0)
Blio (Version: 2.2.6484)
Bonjour (Version: 2.0.5.0)
Caribbean Explorer 1.0.0.9
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.1116.1515.27190)
Catalyst Control Center Graphics Previews Common (Version: 2012.0611.1251.21046)
Catalyst Control Center Graphics Previews Common (Version: 2012.1116.1515.27190)
Catalyst Control Center Localization All (Version: 2012.1116.1515.27190)
Cate West - The Velvet Keys
CCC Help Chinese Standard (Version: 2012.1116.1514.27190)
CCC Help Chinese Traditional (Version: 2012.1116.1514.27190)
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CCC Help Thai (Version: 2012.1116.1514.27190)
CCC Help Turkish (Version: 2012.1116.1514.27190)
ccc-utility64 (Version: 2012.1116.1515.27190)
CCleaner (Version: 3.26)
Chez Apa
CyberLink DVD Suite Deluxe (Version: 7.0.3210)
D3DX10 (Version: 15.4.2368.0902)
DAEMON Tools Lite (Version: 4.45.4.0316)
Dark Fall : The Journal
Dark Fall Lost Souls
Dark Tales 2 Edgar Allan Poes The Black Cat Collectors Edition 1.00
DFX (Version: 10.135.0.0)
dino2
Dracula 3
Dracula Origin
DVD Menu Pack for HP MediaSmart Video (Version: 4.2.4412)
Easy Solve
Elementals - The Magic Key
Escape from Monkey Island (Version: 1.0)
Fable - The Lost Chapters (Version: 1.00.0000)
Facebook Video Calling 1.2.0.287 (Version: 1.2.287)
GE MiniCam Pro (Version: 5.18.0.105)
Ghost Pirates
Ghost Whisperer
GOM Player (Version: 2.1.37.5085)
Google Chrome (Version: 26.0.1410.43)
Google Earth Plug-in (Version: 7.0.3.8542)
Google Update Helper (Version: 1.3.21.135)
Gray Matter
Greeting Card Factory Photo Card Maker (Version: 1.0.0.5)
Hallmark Card Studio 2009 (Version: 10.0.0.28)
Hawaiian Explorer Pearl Harbor 1.0.0.30
Herod's Lost Tomb (Version: 1.00.0000)
Hewlett-Packard ACLM.NET v1.1.1.0 (Version: 1.00.0000)
Hidden Expedition Titanic (remove only)
Hitchcock - The Final Cut (Version: )
HP Auto (Version: 1.0.12494.3472)
HP Client Services (Version: 1.0.12656.3472)
HP Customer Experience Enhancements (Version: 6.0.1.7)
HP Display LiteSaver (Version: 4.00.0000)
HP MediaSmart DVD (Version: 4.2.4521)
HP MediaSmart Music (Version: 4.2.4517)
HP MediaSmart Photo (Version: 4.2.4513)
HP MediaSmart SmartMenu (Version: 3.1.2.4)
HP MediaSmart Video (Version: 4.2.4522)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.4.0)
HP MovieStore (Version: 1.0.027)
HP MovieStore (Version: 2.0.2)
HP Odometer (Version: 2.10.0000)
HP Product Detection (Version: 10.7.9.0)
HP Setup (Version: 8.4.4400.3525)
HP Setup Manager (Version: 1.0.12844.3519)
HP Support Assistant (Version: 6.0.5.4)
HP Support Information (Version: 10.1.1000)
HP Update (Version: 5.002.003.003)
HP Vision Hardware Diagnostics (Version: 2.1.6.0)
Hulu Desktop (Version: 0.9.14)
HydraVision (Version: 4.2.236.0)
IsoBuster 2.8.5 (Version: 2.8.5)
Java 7 Update 17 (Version: 7.0.170)
Java Auto Updater (Version: 2.1.9.0)
John Saul's Blackstone Chronicles
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Codec Pack 7.0.0 (Full) (Version: 7.0.0)
Kobo (Version: 1.6)
Lexmark X1100 Series
LightScribe System Software (Version: 1.18.15.1)
Little Big Adventure 2
Lost Horizon
Lost Secrets Bermuda Triangle (Version: 1.0)
Magic ISO Maker v5.5 (build 0281)
Malwarebytes Anti-Malware version 1.70.0.1100 (Version: 1.70.0.1100)
Microsoft .NET Compact Framework 2.0 SP1 (Version: 2.0.6129)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Compatibility Toolkit 5.6 (Version: 5.6.7324.0)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Starter 2010 - English (Version: 14.0.4763.1000)
Microsoft Picture It! Photo Premium 9 (Version: 9.0.0.0000)
Microsoft PowerPoint Viewer (Version: 14.0.6029.1000)
Microsoft Security Client (Version: 4.2.0223.1)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20125.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Midnight Mysteries - The Edgar Allan Poe Conspiracy (Version: 1.0)
Monkey Island 2 LeChucks Revenge Special Edition
Mortimer Beckett and the Secrets of Spooky Manor (Version: 1.1.0.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.2.4412)
Mozilla Firefox 19.0.2 (x86 en-US) (Version: 19.0.2)
Mozilla Maintenance Service (Version: 19.0.2)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Mystery Case Files - 13th Skull Collectors Edition (Version: 1.0.3.616)
Mystery Case Files - Dire Grove Collector's Edition (Version: 1.0)
Mystery Case Files - Huntsville (remove only)
Mystery Case Files - Madame Fate 1.00
Mystery Case Files - Ravenhearst 1.00
Mystery Case Files 8- Escape from Ravenhearst CE (Version: 1.0)
Mystery Case Files: Prime Suspects
Mystery in London (remove only)
Mystery Murders - Jack the Ripper ~ Just For Fun Games
Mystery of Mortlake Mansion
Mysteryville 2 (Version: 1.00.0000)
Nancy Drew - The Captive Curse (Version: 1.0)
Nancy Drew - Curse of Blackmoor Manor (remove only)
Nancy Drew: Alibi in Ashes
Nancy Drew: Ghost Dogs of Moon Lake
Nancy Drew: Message in a Haunted Mansion
Nancy Drew: Ransom of the Seven Ships (Version: 1.0.0)
NiBiRu
OpenAL
Out Of Order (Version: )
PDF Complete Special Edition (Version: 4.0.9)
PictureMover (Version: 3.5.0.33)
Pirateville (Version: 1.00.0000)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
PressReader (Version: 5.10.1102.0)
Private Eye (Version: 1.0)
QuickTime (Version: 7.73.80.64)
RAD Video Tools
Ralink RT2860 Wireless LAN Card
Real Crimes - Jack the Ripper
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Recovery Manager (Version: 5.5.3219)
Revo Uninstaller 1.94 (Version: 1.94)
RoxioNow Player (Version: 1.9.5.101)
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.550.0)
Scratches Director's Cut
ScummVM 1.4.1
Silent Hill
Silent Hill 2
Skype Click to Call (Version: 6.7.12055)
Skype™ 6.1 (Version: 6.1.129)
Special Enquiry Detail
Spirit Of Wandering
Still Life 2
StillLife
Strange Cases The Lighthouse Mystery Collectors Edition 1.00
swMSM (Version: 12.0.0.1)
Syberia
System Requirements Lab (Version: 4.5.1.0)
Tales of Monkey Island (Version: 2.0.0.0)
The Black Mirror 1.0
The Hardy Boys - The Perfect Crime 1.00
The Lost Cases of 221B Baker St
The Lost Crown Uninstaller (Version: The Lost Crown 1.0)
The Weather Channel App
Twisted - A Haunted Carol (Version: 1.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Vampireville (Version: 1.00.0000)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Updater Component (Version: 04.07.1404.01)
WinPatrol (Version: 26.1.2013.0)
WinRAR 4.01 (64-bit) (Version: 4.01.0)
WinZip 16.0 (Version: 16.0.9661)
Yahoo! Detect
Zinio Reader 4 (Version: 4.0.3184)
Zune (Version: 04.07.1404.01)
Zune Language Pack (DEU) (Version: 04.07.1404.01)
Zune Language Pack (ESP) (Version: 04.07.1404.01)
Zune Language Pack (FRA) (Version: 04.07.1404.01)
Zune Language Pack (ITA) (Version: 04.07.1404.01)
Zune Language Pack (NLD) (Version: 04.07.1404.01)
Zune Language Pack (PTB) (Version: 04.07.1404.01)
Zune Language Pack (PTG) (Version: 04.07.1404.01)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 22%
Total physical RAM: 5887.29 MB
Available physical RAM: 4546.19 MB
Total Pagefile: 11772.76 MB
Available Pagefile: 9800.56 MB
Total Virtual: 4095.88 MB
Available Virtual: 3968.26 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:918.16 GB) (Free:560.75 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:13.25 GB) (Free:1.63 GB) NTFS

========================= Minidump Files ==================================

No minidump file found

========================= Restore Points ==================================

31-01-2013 15:10:40 Windows Update
03-02-2013 18:49:54 Windows Update
04-02-2013 10:56:39 ARO 2012 - Before Installation
04-02-2013 10:57:32 ARO 2012 - FIRST RUN
06-02-2013 23:42:42 Windows Update
11-02-2013 02:27:05 Windows Update
13-02-2013 12:00:29 Windows Update
16-02-2013 12:57:32 Windows Update
20-02-2013 00:31:44 Windows Update
24-02-2013 12:14:53 Windows Update
27-02-2013 08:00:14 Windows Update
27-02-2013 11:53:40 Windows Update
03-03-2013 07:28:10 Windows Update
07-03-2013 13:23:44 Windows Update
10-03-2013 15:17:01 Windows Update
14-03-2013 00:37:28 Windows Update
15-03-2013 16:34:49 Windows Update
19-03-2013 14:50:41 Windows Update
21-03-2013 00:56:51 Windows Update
24-03-2013 19:40:16 Windows Update
28-03-2013 10:33:26 Windows Update
29-03-2013 16:26:02 Installed AVG 2013
29-03-2013 16:26:54 Installed AVG 2013
01-04-2013 22:59:47 Windows Update
03-04-2013 11:13:58 Installed Java 7 Update 17
05-04-2013 00:28:42 Windows Update
08-04-2013 18:55:58 Windows Update

**** End of log ****
  • 0

#4
Ztruker

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Yikes! How many games do you have installed? How many do you still use?

The first thing to try is run IE (32 bit) with no active extensions. To do this, click Start then type iexplore -extoff and press Enter. You should get a message/page that says Internet Explorer is currently running without add-ons. If you get that far, try clicking the Home icon (small house). If that works then one of the add-ons is causing the problem. Use Tools, Manage Add-ons to disable half and try it, repeating as needed until you find the culprit, then get rid of it.

If that doesn't help, you need to do is what is called a Clean boot, to see if anything starting at boot time is causing the IE problem.

See here: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

Read through it then follow the directions for Windows 7 (you have Widows 7 Home Premium, correct?).
  • 0

#5
ozzette50

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Hi. I don't know how to explain this but it seems the IE32 has disappeared? I cannot find it anywhere. I opened IE with my Weather App and it came up to IE64 (I guess) and it worked. I don't know whether an update did it or what, but my problem seems resolved. I have used Firefox for so long now I will probably stay with it. I read my morning news this morning on the IE and it acted ok, except when I clicked the back arrow I had to scroll back down to where I was on the page, instead of it returned to where I was like in Firefox. Other than that, it is working ok. Thanks so much for you time. I am so sorry to have bothered you.
  • 0

#6
Ztruker

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On Windows 7:

IE 32 bit is C:\Program Files (X86)\Internet Explorer\iexplore.exe
IE 64 bit is in C:|Program Files\Internet Explorer\iexplore.exe

To see which one is starting, click on Help then About Internet Explorer.

Good that it's working now though.
  • 0

#7
ozzette50

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OK. I do still have both programs in there. I have user permissions for a user called "account unknown" and trusted installer for both browsers. I would love to explore this further, but in any case they are both working now. I don't know how that happened. It's just too weird. It hasn't worked for like a year. Anyway, I am going to camp until Wed so I cannot do anything else right now. Thanks so much for stopping by and talking to me.
  • 0

#8
Ztruker

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Just glad it's working. Take care.
  • 0






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