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Possible infection and/or deleted something important [Closed] [Solved


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#31
cherinacherine

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Okay; I've deleted them! Sorry, that was probably a really silly question! But I'm learning!


Yes, I think it did slow down after downloading Avast. Is there any way to fix that?
I have the free version of Malwarebytes.
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#32
emeraldnzl

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Yes, I think it did slow down after downloading Avast. Is there any way to fix that?


Well you could try another AV... say MSE (Microsoft Security Essentials) which is very light on resources. AVAST is a good anti-virus that is why I recommend it but I do use MSE myself because it is light on resources.

Now I think your machine is good to go. :thumbsup:

We have a couple of last steps to perform and then you're all set.Posted Image

  • Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")
  • Click on the CleanUp! button
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.
Any other tools remaining may be deleted.

Next, we need to clean your restore points and set a new one:

Please go here for directions on how to do this. You need to turn System Protection off to delete all old restore points, reboot and then turn System Protection back on to create a new restore point.

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A reminder: Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.
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Here are some things that I think are worth having a look at if you don't already know about them:

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It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

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Regularly check that your Java is up to date. Older versions are vunerable to malicious attack.

  • Download Java for Windows

    Reboot your computer.
    You also need to unininstall older versions of Java.
  • Click Start > Control Panel > Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.
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To help protect your computer in the future:



If you do not already have automatic updates set then it is recommended that you do set Windows to check, download and install your updates automatically.

* Click Start > Control Panel > System and Security > Windows Update
* Under Windows Update click on Turn automatic updating on or off
* Check items shown to ensure you receive updates automatically. Click OK.

Be aware of what emails you open and websites you visit.

Go here for some good advice about how to prevent infection.

A fun way to check your online safety literacy.

Quiz - getsafeonline

Have a safe and happy computing day!
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#33
cherinacherine

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Okay, thanks for the info!


And I've finished all the steps. Thank you so very, very much for all your help. Especially for explaining thing clearly so I understood!
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#34
emeraldnzl

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Thank you so very, very much for all your help.


You are very welcome. :happy:

I will keep this topic open for a day or two in case any issues arise.
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#35
cherinacherine

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Hi, I just wanted to let you know I switched to MSE from Avast, and my computer stopped running so slowly/working so hard!
Everything seems to be doing great.

Thanks again for all your help!
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#36
emeraldnzl

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Thanks for letting us know, good to hear. :)
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#37
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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