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why is this computer moving soooooo slowly?sos

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we finally got out Dell computer up and running again, my grandmother installed Windows and then MacAfee Anti Virus. She ended up having to reset the computer back to its factory settings, but now its moving beyond sloooooooooooooow when we get on the internet -.-

I cleaned the browser, and did the quick clean through the MacAfee but the internet is still moving slowly. My grandmother tinks is the plug in mouse that I still use, that's making the internet move slow. but now the wireless mouse that she use to use doesn't work anymore (even with new batteries).

I think its just the internet explorer itsself ( I hope) I tried to download google chrome last night and then today, but after 5 hours of waiting it still was saying "waiting to download Google Chrome" with that green bar moving back and fourth.So now I'm trying to download firefox. I just downloaded it and I now have a 5hr and 21 minute wait until its done downloading.

Why is it moving soooooooooooooooooooo dang slow?? (I do remember that I think it had a virus on it. I think because I was on this one...site, (that wasn't a gaming site) this white flash appered on my screen for a second. Ever since then, everytime I visit my gaming site, everytime I try to switch accounts, I have to keep pressing reload so it can finally log out properly...

They say you still can get a virus that a virus protection can't detect...but [bleep], theinternet didn't even use to move th7s slow even if it did had a virus on it D:

I throught that if the computer is re booted back to its factory settings, thr internet is suppose to be fast....why is it moving beyond slow?? Geez! Its like back in 1999 early 2000's when we had dial up!! Its moving beyond dial up slow D:

Heeeelp ):

Edited by AngelBaby7041, 27 April 2013 - 08:45 PM.

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I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Additional guidance;

1: Do not create a topic on the malware forum unless you have a malware issue that you cannot resolve yourself.
2: If you do need to start a topic there provide a link to this thread so that steps that have already been taken can be checked.
3: As the Malware Techs are extremely busy you may not receive an instant reply, if you have waited for three days then post in the Waiting Room http://www.geekstogo...e-waiting-room/ be sure to identify the issue as malware related and provide a link to your malware topic.

As an asides AngelBaby7041 you have received two replies to your earlier OP dated 26/04/13, can you please update that topic or let us know if you no longer require assistance with the issue, thanks http://www.geekstogo...eps-restarting/
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