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E drive on my laptop isn't working


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#1
Paulray

Paulray

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My E drive isn't working so i checked device manager and the driver status is "Windows cannot start this hardware device because it's configuration information (in the registry) is incomplete or damaged".(code 19)Can you help please,
Paul
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#2
phillpower2

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Hello Paulray

Can you tell us the brand and model name or number of the notebook and what type of device is the E: drive.
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#3
Paulray

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It's a toshiba satellite C660-1F1 and the device type is DVD/CD-ROM drives
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#4
phillpower2

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Thanks :thumbsup:

Try restoring the system to a point before the issue started http://windows.micro.../system-restore

If no joy;

Right click on the device in the Device Manager and uninstall the present driver, restart the notebook and allow Windows to reinstall the driver.

Let us know how it goes.
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#5
Paulray

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I did a system restore and fixed it.Have you got any tips to prevent doing the same thing again?Thanks.
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#6
phillpower2

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Glad you got it sorted and thanks for the follow up :thumbsup:

No tips to offer I`m afraid without knowing what caused it, always keeping Windows and other important software such as your Anti Virus protection up to date + having system restore points enabled on your computer are tips that I can suggest though.
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