[JessicaU]

My computer won't finish downloads from the internet. It will start the download just fine but then it will get to a point where it stops downloading anything. The download window is still open and you it shows the paper moving from the globe to the foler but the MB or MB copied no longer changes!!!

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Is your connection set to cut off if idle, or at a predetermined point by your ISP

[Retired Tech]

Is your connection set to cut off if idle, or at a predetermined point by your ISP

[JessicaU]

I don't know if our connection is set to cut off or idle. I wouldn't even know how to check. This is the only computer in our office that has this issue so I am assuming no.

[Retired Tech]

On a web page, click tools then internet options then connections then settings, do you see disconnect if idle for 20 mins

If you click on an internet radio station and play it, does this cut off after a while

ISP's usually set a limit of a couple of hours, so this would only apply to large file downloads

[JessicaU]

The "Disconnect if idle for 20 min" is NOT checked. But if I play an internet radio station it does have a tendency to cut off after a while!

BTW...thanks for your help!

[Retired Tech]

If you have a cable modem look at one way cable service unless it is a network PC

http://support.micro...kb;en-us;193011

If you do not have a cable modem can you post the type, and if possible the make and model

[JessicaU]

We have Qwest DSL so I don't think that is a cable modem...or am I wrong. I don't always know what I have, but I can do my best to explain it to you!

[Retired Tech]

I was hoping to check for updated drivers for the modem