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Motive Chorus


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#1
queenie

queenie

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Since installing the XP ervice pack 2 I get the following error every time I switch on.............. Motive Chorus has encountered a fatal error. Please can someone help me with this as I have no idea what to do.
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#2
admin

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Try looking in add/remove programs for any of these:
HP Instant Support
Broadband Help
Matcli
e-care
NTL Broadband Medic
Verizon Online Support Center

It's a program installed by your broadband provider, and with some HP products. It appears to have compatibility problems with XP, and no harm will be done uninstalling it.
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#3
queenie

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Thanks I have checked but none of those exist on my add remove programmes.
Any other solutions would be appreciated.
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#4
admin

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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