[Stragf]

Yesterday I started to receive the "Microsoft Word for Windows has encountered a problem and needs to close."
The technical info says "Exception Information
Code: 0xc0000005 Flags: 0x00000000 Record: 0x0000000000000000
Address: 0x000000003040ea0c

All service packs are installed. Running XP Pro o/s. I have "repaired, reinstalled, uninstalled and reinstalled, and I continue to receive this. I can't open Word 2000. All other aspects of Microsoft Office 2000 Premium work. I have used Norton Systemworks to fix errors, and I have cleared out what little spyware existed. I tried a system restore (which changed no settings) I can't find anything else to try..Can someone help???

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try looking here

http://support.micro....com/kb/326510/

stu_design

[stu_design]

try looking here

http://support.micro....com/kb/326510/

stu_design

[stu_design]

Normal.dot was the problem

Stragf emailed me and told me that!!!

Stu Design

[dmiller326]

I had the same problem with my word. I installed winfax pro from symantec and then had my word stop working. Two things I found that may help. If you just updated to xp and experienced this error try renaming normal.dot to oldnormal.dot and seeing if word works if not go to winword.exe and right click on properties and then compatability. Make sure nothing is checked. If that doesn't work goto the office startup directory and rename wfword2k to oldwfword2k and see if it opens. If it does go to symantic and follow the directions for redownloading the wfword2k file. Hope this helps.