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Defender offline cleaned-computer won't boot

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Jim Laven

Jim Laven

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Computer said to run defender offline. I did. Computer would't boot up. Ran the scan for volumes check as decribed earlier. No luck. Here is my log for Farbar.Please advise.

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 16-06-2013 01
Ran by SYSTEM on 17-06-2013 20:05:09
Running from J:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 8
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [9608224 2009-11-17] (Realtek Semiconductor)
HKLM\...\Run: [RunDLLEntry_THXCfg] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64 [17920 2009-10-15] (Creative Technology Ltd.)
HKLM\...\Run: [RunDLLEntry_EptMon] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\EptMon64.dll,RunDLLEntry EptMon64 [21504 2009-10-15] (Creative Technology Ltd.)
HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE [296960 2009-07-13] (Microsoft Corporation)
HKLM-x32\...\RunOnce: [RPlauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\RpLauncher.exe" [230720 2010-05-21] (SoftThinks)
HKLM-x32\...\RunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe [165184 2010-05-21] (Softthinks)
HKLM-x32\...\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe" [161088 2010-05-21] ()
HKLM-x32\...\runonceex: [ContentMerger] c:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\ContentMerger10.exe [19952 2009-06-26] (Sonic Solutions)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
HKLM-x32\...\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun [98304 2009-12-09] (Advanced Micro Devices, Inc.)
HKLM-x32\...\Run: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe [237568 2010-03-10] (Alcor Micro Corp.)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [35696 2009-02-27] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m [1807680 2010-02-09] ()
HKLM-x32\...\Run: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r [963584 2009-12-01] (Creative Technology Ltd)
HKLM-x32\...\Run: [UpdReg] C:\Windows\UpdReg.EXE [90112 2000-05-11] (Creative Technology Ltd.)
Startup: C:\Users\Administrator\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk
ShortcutTarget: Dell Dock.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)

==================== Services (Whitelisted) =================

S2 mcmscsvc; C:\Program Files (x86)\McAfee\MSC\mcmscsvc.exe [865832 2009-05-01] (McAfee, Inc.)
S3 McSysmon; C:\Program Files (x86)\McAfee\VIRUSS~1\mcsysmon.exe [606736 2009-06-16] (McAfee, Inc.)
S4 MpfService; C:\Program Files (x86)\McAfee\MPF\MPFSrv.exe [893112 2009-06-09] (McAfee, Inc.)
S2 0153171279726843mcinstcleanup; C:\Users\ADMINI~1\AppData\Local\Temp\015317~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [x]
S4 McNASvc; %CommonProgramFiles(x86)%\mcafee\mna\mcnasvc.exe [x]
S3 McODS; %PROGRAMFILES%\McAfee\VIRUSS~1\mcods.exe [x]
S4 McProxy; %CommonProgramFiles(x86)%\mcafee\mcproxy\mcproxy.exe [x]
S3 McShield; "%PROGRAMFILES%\McAfee\VIRUSS~1\mcshield.exe" [x]
S2 SessionLauncher; c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [x]

==================== Drivers (Whitelisted) ====================

S3 mfeavfk; C:\Windows\System32\drivers\mfeavfk.sys [102600 2009-06-18] (McAfee, Inc.)
S3 mfebopk; C:\Windows\System32\drivers\mfebopk.sys [41032 2009-06-18] (McAfee, Inc.)
S1 mfehidk; C:\Windows\System32\drivers\mfehidk.sys [307400 2009-06-18] (McAfee, Inc.)
S3 mferkdk; C:\Windows\System32\drivers\mferkdk.sys [40904 2009-06-18] (McAfee, Inc.)
S3 mfesmfk; C:\Windows\System32\drivers\mfesmfk.sys [49480 2009-06-18] (McAfee, Inc.)
S1 MPFP; C:\Windows\System32\Drivers\Mpfp.sys [176144 2009-04-09] (McAfee, Inc.)
S1 RxFilter; system32\DRIVERS\RxFilter.sys [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-06-17 20:04 - 2013-06-17 20:04 - 00000000 ____D C:\FRST

==================== One Month Modified Files and Folders =======

2013-06-17 20:04 - 2013-06-17 20:04 - 00000000 ____D C:\FRST

==================== Known DLLs (Whitelisted) ================

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

TDL4: custom:26000022 <===== ATTENTION!

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

==================== Memory info ===========================

Percentage of memory in use: 9%
Total physical RAM: 8191.3 MB
Available physical RAM: 7441.89 MB
Total Pagefile: 8189.45 MB
Available Pagefile: 7436.7 MB
Total Virtual: 8192 MB
Available Virtual: 8191.85 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:920.88 GB) (Free:865.28 GB) NTFS (Disk=0 Partition=3)
Drive i: (RECOVERY) (Fixed) (Total:10.59 GB) (Free:4.14 GB) NTFS (Disk=0 Partition=2) ==>[System with boot components (obtained from reading drive)]
ATTENTION: Malware custom entry on BCD on drive i: detected.
Drive j: (Lexar) (Removable) (Total:3.73 GB) (Free:3.36 GB) FAT32 (Disk=1 Partition=1)
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

Disk: 0 (Size: 932 GB) (Disk ID: 48E2F468)
Partition 1: (Not Active) - (Size=39 MB) - (Type=DE)
Partition 2: (Active) - (Size=11 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=921 GB) - (Type=07 NTFS)

Disk: 1 (MBR Code: Windows XP) (Size: 4 GB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=4 GB) - (Type=0C)

LastRegBack: 2010-07-21 12:09

==================== End Of Log ============================
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Download the enclosed file. Attached File  fixlist.txt   53bytes   78 downloads

Save it next to FRST.

Run FRST as you did before, except tat this time around, click on the Fix button and wait.

The tool will make a log in the flashdrive (Fixlog.txt) please post it to your reply.

Attempt to boot in Normal mode. If successful, follow these steps:

Please download the latest version of TDSSKiller from here and save it to your Desktop.
[*]Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
Posted Image
[*]Put a checkmark beside loaded modules.
Posted Image
[*]A reboot will be needed to apply the changes. Do it.
[*]TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
[*]Then click on Change parameters in TDSSKiller.
[*]Check all boxes then click OK.
Posted Image
[*]Click the Start Scan button.
Posted Image
[*]The scan should take no longer than 2 minutes.
[*]If a suspicious object is detected, the default action will be Skip, click on Continue.
Posted Image
[*] If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Posted Image
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
[*]A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
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Jim Laven

Jim Laven

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Ok, I did the first part. Here is the log. I started it up normally, but it seamed to me as if it was attemting to reimage the machine. Text showed "starting machine for the first time. I'm I reimaging the machine? Will I loose everything? I stopped it from coninuing. Please confirm if I will loos all my personal data or not. If not I will continue. Jim

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 16-06-2013 01
Ran by SYSTEM at 2013-06-18 21:03:32 Run:1
Running from J:\
Boot Mode: Recovery

The operation completed successfully.
The operation completed successfully.

==== End of Fixlog ====
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That depends on what did you do to resolve the issue before posting here. Whether or not you attempted a Recovery to Factory Settings as an option to resolve the issue. In fact, other than FRST, there was no other file or folder created or modified during the last 30 days.

All I did was to remove an entry from the BCD and registry. There was nothing in the log that would suggest this action. Stopping the process however, may create secondary problems.

Please advise.
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Due to the lack of feedback this Topic is closed. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
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