[Bobperson]

The javara removed some java material but the java 7 is still in the add or remove and the java installer still does not open.

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What happens if you try to remove the java from the add\remove list?
Version 7 Update 25 is the newest one available on Java's site.

[rshaffer61]

What happens if you try to remove the java from the add\remove list?
Version 7 Update 25 is the newest one available on Java's site.

[Bobperson]

It is java 7 update 7. It shows up but it is not actually there. It makes my computer think it is installed when it actually is not. When I try to uninstall it says the windows installer service could not be assessed or that a fatal error occurred during installation.

[rshaffer61]

OK time to get down and dirty then. This means you will need to get into the registry and delete some keys. This is something you have to follow the instructions carefully on this page HERE.
Please take your time or you could cause the system to become unbootable.

I would suggest you backup the registry first using this tutorial from Microsoft located HERE

[Bobperson]

I deleted the registry of the java but when I try to run the installer it takes me to that ask toolbar and then when I click next it closes the installer, and the offline version of the installer does not even open.

[rshaffer61]

Is it wanting to install the ask toolbar to your browser?

[Bobperson]

I just un check the box, after I hit next it closes the installer with no notifications after.

[rshaffer61]

Can I ask what version 32 or 64 bit is your OS and are you getting the right one for your system?
Also is your SP at 3 or not?

[Bobperson]

I have a 32 bit system and I have service pack 3. I make sure to download 32bit.

[rshaffer61]

OK let me find a java expert and see if they can give us a ideal why this is happening.
Just a question when you did the registry thing did you check to make sure they were no other entries about java?

[rockmilk]

Download and install the Windows installer clean up utility.
http://download1us.s...ity/msicuu2.exe Link one

http://www.majorgeek...up_utility.html Link Two

Then open the file.
Hit the start button.
Left click my computer
Double click the C: drive.
Program files.
Windows installer clean up.

Select the Msicuu app.

Remove any thing related to java.

Reboot your machine.



Download the All in one Repair Tool
http://www.tweaking....all_in_one.html

Run the program vista/win 7 users please right click and run as admin.
Go to step 4 and create a backup of your registry this tool involves changing registry keys and it is just a good idea to back it up.
Now go to the start repairs tab and run it with the following boxes checked.
When running this tool disable your antivirus.


Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Internet Explorer
Repair MDAV/MS Jet
Repair Hosts Files
Repair Winsock & Dns Cache
Set Windows Services To DEfault Startup
Repair MSI (Windows Installer)

Reboot your machine after the above.



After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually


Please download JavaRa
http://sourceforge.n...use_mirror=osdn
to your desktop and unzip it to its own
folder
Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then
click Remove Older Versions.
Accept any prompts.


Please Get the latest copy of Java from the link below.
http://java.com/en/
Now test your issue.

Edited by rockmilk, 03 July 2013 - 07:41 AM.

[Bobperson]

Rshaffer61 when you say entry does mean I should delete the entire folder related to java in the registry or should I just delete certain bits from the folder.

[rockmilk]

When I try to uninstall it says the windows installer service could not be assessed or that a fatal error occurred during installation.

The reason I suggested that you use the windows installer clean up tool.

Also the windows repair tool can fix issues with the windows installer after this tool is used to remove the old java.

If you follow my instructions top to bottom then your issue should be resolved I used these same instructions to help many with java related errors in the past.

Also Revo may be useful in this situation.
http://www.revounins...e_download.html

Good luck with your issue.

[rshaffer61]

Try Rockmilks instructions first before doing anything else with the registry. The registry is the last place myself or any tech person wants to have you playing around in. This is the last resort if we have exhausted all other avenues of resolution.

[rockmilk]

Revo should safely remove the items left over in the registry.

Also you can use this tool to clean up anything that might possibly be left over prior to the attempted re install of java.
http://www.voidtools.com/

Install it type java in the box of the everything tool and hit enter Then go to edit select all right click and then delete.
Some files may resist deletion. This is normal skip them.


Then I would reboot.

If anything you could use revo at the top of the instructions and then add the everything tool prior to the attempted re-istall of Java.

Good Luck.

Edited by rockmilk, 03 July 2013 - 11:07 AM.