I'm a system administrator, so you guys can get technical, and I'm sure I can follow.
I'm trying to fix my babysitter's laptop and she knows as much about laptops as much as I know about string theory. Needless to say, the laptop was a complete mess. There was a ton of start-up errors. Programs looking to start but missing files, pop-ups of this error and that error. It took forever to do anything. The bloatware was still loaded on it. You get the picture.
I did most of the preliminary clean-up. I removed the old Anti-virus and loaded AVG, ran msconfig and stopped a bunch of suspicious process and start-up progs, removed as much bloatware as I could, and updated the OS, Java, and what-not. One thing I couldn't get to stop was an error pop-up. It reads, "winrscmde has stopped working and was closed". I did some research and found out that not only did I have the MBR virus Trojan:DOS/Alureon.A, but I also had 23 rootkits after doing a full computer scan. The MBR virus obviously keeps putting the virus back on the laptop after removing it. After the third time scanning and a reboot, I had 28 rootkits! LOL This is one of the nastiest infections I've encountered.
I did some forum searching and tried to remedy the MBR and rootkit issues, but since this is the second time in my career ever seeing a MBR virus, I figured I'd leave it up to people who do this often.
I have a few log files... one from OTL (Extras is from OTL as well) and one from aswMBR. I feel that attaching them would be better.
Please take your time, and I appreciate the help. Thank you!
Please note: In the aswMBR file, pay close attention to the following entry:
21:02:25.519 \Driver\atapi[0xfffffa8004a78af0] -> IRP_MJ_CREATE -> 0xfffffa8004b985e8
This was highlighted red in the aswMBR program window. It was the only entry that was red.
Edited by Jamazz, 25 June 2013 - 08:30 PM.