Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows 7 will not install updates


  • Please log in to reply

#61
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts

i have no idea if this is related or not, but this morning i started up my laptop, which was the first time starting it up since running those FSS and VEW scans.

i got this message"

Posted Image


Hi,

That is something different... FSS and VEW are only reporting tools they didn't change anything on the system.
Can you post the exact model you have? (on laptop's is written on the back).
  • 0

Advertisements


#62
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
so i disabled windows update. restarted computer.

when windows came back up, i got that HP connection manager service notice again.
i then went to windows update > change settings.
i enabled auto download and install and selected all the check boxes, however unlike the screenshot you posted, mine only had two check boxes rather than four.

Posted Image

when i disabled i had four check boxes, exactly like the screenshot you posted. but after the restart and going to enable windows updates - it looked like the screenshot above.

bottom line: the "windows cannot automatically check for updates" pop up still continues to appear

the model for my notebook is: HP Pavilion g4-1117dx Notebook PC
on the bottom of the laptop it only has a windows sticker.
  • 0

#63
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts
Hi,

By coincidence I was just working on a machine with Windows Updates problems also!
On this other case the Windows Update interface gives some error but the system is downloading updates and installing them according to the WU icon next to the clock, I think your machine have a similar problem it shows the error but Windows Update is working.
I will try to find more about that problem...

About the HP connection manager problem, lets reinstall the program...
- Go to this HP page and download sp53394.exe
- Using the Programs and Features from Control Panel uninstall the program HP Connection Manager
- Restart the computer
- Reinstall the HP Connection Manager by running sp53394.exe and following the instructions
  • 0

#64
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
okay thanks sleepydude!!
let me know if you find out anything.
  • 0

#65
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts

okay thanks sleepydude!!
let me know if you find out anything.

Hi,

After the steps on post #63 I would like you to Reset the Windows Firewall by following the steps on this Microsoft page.

Edit: About the missing options on Windows Update Settings can you access this page using Internet Explorer check the box to accept the Terms of use, click the Install button and accept the security warnings. The 2 missing options should now be available again.

Edited by SleepyDude, 23 July 2013 - 07:36 AM.

  • 0

#66
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
hi sleepy. i'm not sure i understand exactly what to do now and in which order.

After the steps on post #63 I would like you to Reset the Windows Firewall by following the steps on this Microsoft page.

so should i repeat the step in post #63 and then reset the firewall?

Edit: About the missing options on Windows Update Settings can you access this page using Internet Explorer check the box to accept the Terms of use, click the Install button and accept the security warnings. The 2 missing options should now be available again.

i opened that page in internet explorer but it is only showing me some instructions on how to use the start menu to check for updates. there is no place to check a box for accepting terms of use.
  • 0

#67
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts

hi sleepy. i'm not sure i understand exactly what to do now and in which order.

On this case the order didn't matter.

After the steps on post #63 I would like you to Reset the Windows Firewall by following the steps on this Microsoft page.

so should i repeat the step in post #63 and then reset the firewall?

No you only need to execute those steps one time. Did they solve the problem with HP Connection Manager?
The firewall reset is independent I want to make sure the firewall isn't blocking something related to Windows Update.

Edit: About the missing options on Windows Update Settings can you access this page using Internet Explorer check the box to accept the Terms of use, click the Install button and accept the security warnings. The 2 missing options should now be available again.

i opened that page in internet explorer but it is only showing me some instructions on how to use the start menu to check for updates. there is no place to check a box for accepting terms of use.

They worked for me on a machine where I tested the steps! Do you have the 2 missing options back?
  • 0

#68
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
first of all, the HP message has been fixed. thanks! :thumbsup:
regarding the other things...

About the missing options on Windows Update Settings can you access this page using Internet Explorer check the box to accept the Terms of use, click the Install button and accept the security warnings. The 2 missing options should now be available again.


i'm still trying to follow this to get the 4 options. but when i click the link, regardless of which browser i open it with, i get this page:

Posted Image

there is no place to check the box to accept terms of use and no place to install anything. it's just a static image with instructions. i'm not sure what i'm doing wrong.

after i complete this step i'll try the reset to default for firewall. however, i wanted to ask you if there could be some rules or something that i might have set up at some point that could be lost. i can't remember if i did have any, but i'm not sure how to check. when i look at the firewall panel and check "inbound rules" and "outbound rules" i see long lists of stuff. i'm not sure what these are.
  • 0

#69
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts

first of all, the HP message has been fixed. thanks! :thumbsup:
regarding the other things...

About the missing options on Windows Update Settings can you access this page using Internet Explorer check the box to accept the Terms of use, click the Install button and accept the security warnings. The 2 missing options should now be available again.


i'm still trying to follow this to get the 4 options. but when i click the link, regardless of which browser i open it with, i get this page:

Posted Image

there is no place to check the box to accept terms of use and no place to install anything. it's just a static image with instructions. i'm not sure what i'm doing wrong.

You aren't doing nothing wrong the page is tricky I suppose when you access the page with Internet Explorer the Windows Update window doesn't open for you also?
Try this script download the file to the Desktop, right click on it and choose Run as Administrator. Open Windows Updates and check if the options are back.

after i complete this step i'll try the reset to default for firewall. however, i wanted to ask you if there could be some rules or something that i might have set up at some point that could be lost. i can't remember if i did have any, but i'm not sure how to check. when i look at the firewall panel and check "inbound rules" and "outbound rules" i see long lists of stuff. i'm not sure what these are.

Ok, follow the instructions on this page you can backup the rules before doing the reset by using the Advanced Firewall.
  • 0

#70
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts

You aren't doing nothing wrong the page is tricky I suppose when you access the page with Internet Explorer the Windows Update window doesn't open for you also?
Try this script download the file to the Desktop, right click on it and choose Run as Administrator. Open Windows Updates and check if the options are back.


okay, so i ran the script and the 4 options showed up. i set to never check for updates and unchecked all 4 check boxes.

restarted computer.

after restart, when going to control panel > windows update > change settings - once again i had only two check boxes. so i ran the script again and got the 4 options. i set to install updates automatically and checked all four check boxes.

it started checking for updates. found none. then immediately after this the pop up appeared: "windows can't automatically check for updates"

i restarted again, but the pop up continues to appear.

i'll do the firewall reset now and report back.
  • 0

Advertisements


#71
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
hi again. i reset windows firewall to default and restarted.
no luck... the popup persists.

i don't know if it's important, but upon rebooting, before the popup appeared i got this message from the firewall:

Posted Image


i clicked allow.
  • 0

#72
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts

hi again. i reset windows firewall to default and restarted.
no luck... the popup persists.

i don't know if it's important, but upon rebooting, before the popup appeared i got this message from the firewall:

i clicked allow.


Hi,

After a firewall reset its normal to get some pop-ups regarding applications that request network access or act as servers, the important is to allow only applications you know are legit.

So the [bleep] warning doesn't go away!

Edit: Another tip...
Click Start, All Programs, Right click on Windows Update, choose Run as Administrator accept the prompt and force Check for Updates

Can you please open the logs c:\Windows\SoftwareDistribution\ReportingEvents.log and c:\WINDOWS\WindowsUpdate.log and copy & paste the last 10 lines of each file to your post.

Edited by SleepyDude, 25 July 2013 - 02:51 AM.

  • 0

#73
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
btw, the HP connection manager message came back :wacko:

here are those 10 lines of each log you requested:

ReportingEvents.log

{AA6722F4-642A-4929-9022-DE33F93B4FE8} 2013-07-23 08:32:12:386-0400 1 183 101 {7498B2D1-D743-4D29-B51A-E0A1E7D47AE8} 201 0 Microsoft Security Essentials ( Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.155.585.0)
{0B716235-860C-447C-BE7E-FB8547ABDF1C} 2013-07-23 19:58:26:252-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
{24DCD2DA-F4C5-490E-9B93-57F366F67806} 2013-07-24 18:37:06:969-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 0 updates.
{73864882-D0E6-48E8-9828-4DA54B1F191C} 2013-07-24 18:42:45:059-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Microsoft Security Essentials ( Success Software Synchronization Windows Update Client successfully detected 1 updates.
{1FA1E57F-28C1-4C8C-897D-77AD5C15C342} 2013-07-24 18:44:06:488-0400 1 162 101 {2D0C28A6-DB8F-4A71-8551-E65518EA6B87} 201 0 Microsoft Security Essentials ( Success Content Download Download succeeded.
{936A7083-2B2A-44D3-8FD3-0D6812BACB2E} 2013-07-24 18:45:49:307-0400 1 183 101 {2D0C28A6-DB8F-4A71-8551-E65518EA6B87} 201 0 Microsoft Security Essentials ( Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.155.705.0)
{A986283B-D67F-46F6-B237-12384C863B5D} 2013-07-24 19:42:30:748-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 1 updates.
{1D804A88-B9D8-4824-8097-DC96454CF03A} 2013-07-25 08:34:41:406-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 2 updates.
{40991328-1643-4324-84EB-660852C429D2} 2013-07-25 08:35:10:403-0400 1 162 101 {D24C21E5-9997-45A3-AA28-E041108335AB} 201 0 AutomaticUpdatesWuApp Success Content Download Download succeeded.
{ED36ED75-E026-4086-96AA-EF180EC01AA3} 2013-07-25 08:35:29:936-0400 1 183 101 {D24C21E5-9997-45A3-AA28-E041108335AB} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.155.768.0)



WindowsUpdate.log

2013-07-25 08:35:42:893 360 b4c AU #########
2013-07-25 08:35:42:893 360 b4c AU ## END ## AU: Search for updates [CallId = {FCCAD7D7-C901-43B2-825A-26019692687E}]
2013-07-25 08:35:42:893 360 b4c AU #############
2013-07-25 08:35:42:893 360 b4c AU No featured updates notifications to show
2013-07-25 08:35:42:893 360 b4c AU Setting AU scheduled install time to 2013-07-26 12:00:00
2013-07-25 08:35:42:893 360 b4c AU Successfully wrote event for AU health state:1
2013-07-25 08:35:42:895 360 b4c AU Successfully wrote event for AU health state:1
2013-07-25 08:35:42:895 360 18c4 Report REPORT EVENT: {ED36ED75-E026-4086-96AA-EF180EC01AA3} 2013-07-25 08:35:29:936-0400 1 183 101 {D24C21E5-9997-45A3-AA28-E041108335AB} 201 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.155.768.0)
2013-07-25 08:35:42:895 360 18c4 Report CWERReporter finishing event handling. (00000000)
2013-07-25 08:35:46:164 360 18c4 Report CWERReporter finishing event handling. (00000000)
  • 0

#74
SleepyDude

SleepyDude

    Trusted Helper

  • Malware Removal
  • 4,870 posts

btw, the HP connection manager message came back :wacko:

Hum, I start wondering if you have some hard disk problem or Malware problem...
Can you repeat the Check Disk steps on post #16

here are those 10 lines of each log you requested:

In both logs Windows Update seems working, do not understand where the warning is coming!
  • 0

#75
adifrank

adifrank

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 209 posts
Here is is:


ListChkdskResult by SleepyDude v0.1.6 Beta | 17-06-2013

------< Log generate on 7/25/2013 20:32:40 >------
Category: 0
Computer Name: Humit
Event Code: 1001
Record Number: 119463
Source Name: Microsoft-Windows-Wininit
Time Written: 20130726002703.000000-000
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
402432 file records processed.

File verification completed.
440 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
512660 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
402432 file SDs/SIDs processed.

Cleaning up 103 unused index entries from index $SII of file 0x9.
Cleaning up 103 unused index entries from index $SDH of file 0x9.
Cleaning up 103 unused security descriptors.
Security descriptor verification completed.
55115 data files processed.

CHKDSK is verifying Usn Journal...
37107616 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

297871359 KB total disk space.
198613872 KB in 272389 files.
143120 KB in 55116 indexes.
0 KB in bad sectors.
515215 KB in use by the system.
65536 KB occupied by the log file.
98599152 KB available on disk.

4096 bytes in each allocation unit.
74467839 total allocation units on disk.
24649788 allocation units available on disk.

Internal Info:
00 24 06 00 5c ff 04 00 7a f5 08 00 00 00 00 00 .$..\...z.......
df 05 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
Category: 0
Computer Name: Humit
Event Code: 1001
Record Number: 107063
Source Name: Microsoft-Windows-Wininit
Time Written: 20130707222750.000000-000
Event Type: Information
User:
Message:

Checking file system on C:
The type of the file system is NTFS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
Cleaning up instance tags for file 0xbf9.
Cleaning up instance tags for file 0xc00.
Cleaning up instance tags for file 0xc01.
402432 file records processed.

File verification completed.
344 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
510002 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
402432 file SDs/SIDs processed.

Cleaning up 1226 unused index entries from index $SII of file 0x9.
Cleaning up 1226 unused index entries from index $SDH of file 0x9.
Cleaning up 1226 unused security descriptors.
Security descriptor verification completed.
53786 data files processed.

CHKDSK is verifying Usn Journal...
35269800 USN bytes processed.

Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

297871359 KB total disk space.
209172584 KB in 262744 files.
137324 KB in 53787 indexes.
0 KB in bad sectors.
513355 KB in use by the system.
65536 KB occupied by the log file.
88048096 KB available on disk.

4096 bytes in each allocation unit.
74467839 total allocation units on disk.
22012024 allocation units available on disk.

Internal Info:
00 24 06 00 7e d4 04 00 58 a6 08 00 00 00 00 00 .$..~...X.......
9b 05 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

-----------------------------------------------------------------------
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP