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Computer Illiterate Friend's Computer running very slow. [Closed]


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#1
Tony Canevaro

Tony Canevaro

    Member

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  • 52 posts
Appreciate the help, my friend is not very good with computers at all.
OTL Log:
OTL logfile created on: 7/9/2013 9:15:09 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Documents and Settings\user\Desktop
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.46 Gb Available Physical Memory | 73.10% Memory free
5.85 Gb Paging File | 3.75 Gb Available in Paging File | 64.06% Paging File free
Paging file location(s): C:\pagefile.sys 4096 4096 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 298.08 Gb Total Space | 250.54 Gb Free Space | 84.05% Space Free | Partition Type: NTFS
Drive I: | 149.05 Gb Total Space | 131.11 Gb Free Space | 87.96% Space Free | Partition Type: NTFS

Computer Name: COMPUTER | User Name: user | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2013/07/09 21:14:45 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.exe
PRC - [2013/06/05 03:47:07 | 000,169,640 | ---- | M] (APN LLC.) -- C:\Program Files\AskPartnerNetwork\Toolbar\apnmcp.exe
PRC - [2013/06/05 03:46:59 | 001,495,712 | ---- | M] (APN) -- C:\Program Files\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe
PRC - [2013/01/27 12:11:46 | 000,284,304 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\MpCmdRun.exe
PRC - [2013/01/27 12:11:46 | 000,020,456 | ---- | M] (Microsoft Corporation) -- c:\Program Files\Microsoft Security Client\MsMpEng.exe
PRC - [2013/01/27 12:11:06 | 000,947,152 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Security Client\msseces.exe
PRC - [2008/04/13 18:12:19 | 001,033,728 | -H-- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe


========== Modules (No Company Name) ==========

MOD - [2012/10/04 19:50:36 | 000,088,688 | ---- | M] () -- C:\WINDOWS\system32\cpwmon2k.dll
MOD - [2005/10/05 10:00:06 | 000,069,632 | ---- | M] () -- C:\Program Files\Logitech\Easy Synchronization\shellexecutehook.dll


========== Services (SafeList) ==========

SRV - File not found [Disabled | Stopped] -- C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe -- (NMIndexingService)
SRV - File not found [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_Helper.dll -- (getPlusHelper)
SRV - File not found [On_Demand | Stopped] -- %SystemRoot%\System32\appmgmts.dll -- (AppMgmt)
SRV - [2013/06/05 03:47:07 | 000,169,640 | ---- | M] (APN LLC.) [Auto | Running] -- C:\Program Files\AskPartnerNetwork\Toolbar\apnmcp.exe -- (APNMCP)
SRV - [2013/01/27 12:11:46 | 000,020,456 | ---- | M] (Microsoft Corporation) [Auto | Running] -- c:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV - [2008/07/09 08:58:42 | 000,143,360 | ---- | M] () [Disabled | Stopped] -- C:\WINDOWS\system32\ANIWConnService.exe -- (ANIWConnService)
SRV - [2007/01/19 11:49:26 | 000,049,152 | ---- | M] (Wireless Service) [Disabled | Stopped] -- C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe -- (ANIWZCSdService)
SRV - [2005/10/05 10:00:06 | 000,065,536 | ---- | M] () [Disabled | Stopped] -- C:\Program Files\Logitech\Easy Synchronization\servicestub.exe -- (Logitech Easy Synchronization)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\XDva219.sys -- (XDva219)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (WDICA)
DRV - File not found [Kernel | On_Demand | Stopped] -- System32\Drivers\usbaapl.sys -- (USBAAPL)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDRELI)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDFRAME)
DRV - File not found [Kernel | On_Demand | Stopped] -- -- (PDCOMP)
DRV - File not found [Kernel | System | Stopped] -- -- (PCIDump)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\Nexon\MapleStory\npkcusb.sys -- (npkcusb)
DRV - File not found [Kernel | Auto | Stopped] -- C:\Nexon\MapleStory\npkcrypt.sys -- (npkcrypt)
DRV - File not found [Kernel | System | Stopped] -- -- (lbrtfdc)
DRV - File not found [Kernel | Auto | Stopped] -- System32\Drivers\LBeepKE.sys -- (LBeepKE)
DRV - File not found [Kernel | System | Stopped] -- -- (i2omgmt)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\GTNDIS5.SYS -- (GTNDIS5)
DRV - File not found [Kernel | On_Demand | Stopped] -- D:\INSTALL\GMSIPCI.SYS -- (GMSIPCI)
DRV - File not found [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\EagleNT.sys -- (EagleNT)
DRV - File not found [Kernel | System | Stopped] -- -- (Changer)
DRV - [2011/01/26 23:34:32 | 006,406,656 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ati2mtag.sys -- (ati2mtag)
DRV - [2009/08/05 23:48:42 | 000,054,752 | ---- | M] (Microsoft Corporation) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\fssfltr_tdi.sys -- (fssfltr)
DRV - [2009/03/18 17:35:40 | 000,026,176 | ---- | M] (LogMeIn, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\hamachi.sys -- (hamachi)
DRV - [2008/10/31 12:52:16 | 000,093,184 | R--- | M] (ATI Research Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AtiHdmi.sys -- (AtiHdmiService)
DRV - [2008/09/12 11:37:40 | 000,443,776 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\RTL8192u.sys -- (RTL8192u)
DRV - [2008/02/29 03:13:46 | 000,028,944 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\LUsbFilt.sys -- (LUsbFilt)
DRV - [2008/02/29 03:13:36 | 000,079,120 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\LMouKE.Sys -- (LMouKE)
DRV - [2008/02/29 03:13:24 | 000,036,880 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\LMouFilt.Sys -- (LMouFilt)
DRV - [2008/02/29 03:13:16 | 000,035,344 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\LHidFilt.Sys -- (LHidFilt)
DRV - [2008/02/29 03:12:56 | 000,063,120 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\L8042mou.Sys -- (L8042mou)
DRV - [2008/02/29 03:12:48 | 000,020,240 | ---- | M] (Logitech, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\L8042Kbd.sys -- (L8042Kbd)
DRV - [2007/10/12 02:33:06 | 004,609,024 | R--- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\RtkHDAud.sys -- (IntcAzAudAddService)
DRV - [2007/10/12 02:32:30 | 000,094,592 | R--- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\Rtenicxp.sys -- (RTLE8023xp)
DRV - [2007/05/12 16:39:32 | 000,028,195 | ---- | M] (Alpha Networks Inc.) [Kernel | Auto | Running] -- C:\WINDOWS\system32\ANIO.sys -- (ANIO)
DRV - [2007/01/03 17:25:18 | 000,027,536 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\frmupgr.sys -- (DFUBTUSB)
DRV - [2006/09/05 10:43:32 | 000,027,136 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\LHidKE.Sys -- (LHidKe)
DRV - [2006/08/17 20:58:06 | 000,328,285 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btaudio.sys -- (btaudio)
DRV - [2006/08/17 20:54:48 | 000,851,642 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btkrnl.sys -- (BTKRNL)
DRV - [2006/08/17 20:52:14 | 000,030,427 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\btport.sys -- (BTDriver)
DRV - [2006/08/17 20:51:26 | 000,065,784 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\btwusb.sys -- (BTWUSB)
DRV - [2006/08/17 20:47:26 | 000,045,747 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\btwhid.sys -- (btwhid)
DRV - [2005/10/05 10:00:06 | 000,047,104 | ---- | M] (ELTIMA Software) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\vserial.sys -- (vserial)
DRV - [2005/10/05 10:00:06 | 000,018,167 | ---- | M] (ELTIMA Software) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\vsb.sys -- (vsbus)
DRV - [2003/11/11 13:12:46 | 000,336,800 | ---- | M] (GlobespanVirata, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\PRISMAXP.SYS -- (PRISM_A02)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = about:blank
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant =
IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...ferrer:source?}
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7
IE - HKLM\..\SearchScopes\{FDFAD0A7-745C-4AAB-AC2C-39DAA9449986}: "URL" = http://www.mirarsear...Terms}&a=SEARCH

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = about:blank
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
IE - HKCU\..\URLSearchHook: {D8278076-BC68-4484-9233-6E7F1628B56C} - C:\Program Files\AskPartnerNetwork\Toolbar\searchhook.dll (APN LLC.)
IE - HKCU\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKCU\..\SearchScopes\{05C066E1-0876-4288-AC4D-69107F29910A}: "URL" = http://asksearch.ask...={searchTerms}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...Box&Form=IE8SRC
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.ca...&rlz=1I7GGLL_en
IE - HKCU\..\SearchScopes\{95F9E169-2ACE-499F-935E-FDEF0151161E}: "URL" = http://www.bing.com/...ferrer:source?}
IE - HKCU\..\SearchScopes\{9D4A0106-B40A-4776-8AB5-F547A1A40EA2}: "URL" = http://www.adparatus...w={searchTerms}
IE - HKCU\..\SearchScopes\{BE9654C9-9D79-42ec-B55A-3CAEB12DBF58}: "URL" = http://www.icq.com/s...erms}&ch_id=osd
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.defaultenginename: "Ask Search"
FF - prefs.js..browser.search.selectedEngine: "Ask Search"
FF - prefs.js..extensions.enabledItems: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}:5.5.0.8013
FF - prefs.js..browser.startup.homepage: "about:blank"
FF - prefs.js..browser.search.order.1: "Ask Search"
FF - prefs.js..browser.search.defaultengine: "Ask Search"
FF - user.js - File not found

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\WINDOWS\system32\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files\Microsoft Silverlight\5.1.20125.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeLive,version=1.5: C:\Program Files\Microsoft\Office Live\npOLW.dll (Microsoft Corp.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8117.0416: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.149\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.149\npGoogleUpdate3.dll (Google Inc.)

FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 3.6.23\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2011/12/06 16:53:51 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 3.6.23\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2011/12/06 16:53:51 | 000,000,000 | ---D | M]

[2010/08/08 23:12:36 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\user\Application Data\Mozilla\Extensions
[2013/06/08 06:56:22 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\0pi64eo0.default\extensions
[2010/08/09 12:55:06 | 000,000,000 | ---D | M] (Microsoft .NET Framework Assistant) -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\0pi64eo0.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2013/06/08 06:56:22 | 000,447,087 | ---- | M] () (No name found) -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\0pi64eo0.default\extensions\[email protected]
[2013/06/08 06:56:21 | 000,002,522 | ---- | M] () -- C:\Documents and Settings\user\Application Data\Mozilla\Firefox\Profiles\0pi64eo0.default\searchplugins\ask-search.xml
[2012/02/08 14:27:35 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
File not found (No name found) -- C:\PROGRAM FILES\MOZILLA FIREFOX\EXTENSIONS\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
[2012/08/31 14:28:23 | 000,003,751 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\avg-secure-search.xml

O1 HOSTS File: ([2012/02/10 12:51:53 | 000,000,856 | RH-- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 94.63.240.134 www.bing.com
O2 - BHO: (Ask Toolbar) - {41525333-0076-A76A-76A7-7A786E7484D7} - C:\Program Files\AskPartnerNetwork\Toolbar\ARS3\Passport.dll (APN LLC.)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (SSVHelper Class) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll (Sun Microsystems, Inc.)
O3 - HKLM\..\Toolbar: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found.
O3 - HKLM\..\Toolbar: (Ask Toolbar) - {41525333-0076-A76A-76A7-7A786E7484D7} - C:\Program Files\AskPartnerNetwork\Toolbar\ARS3\Passport.dll (APN LLC.)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (Ask Toolbar) - {41525333-0076-A76A-76A7-7A786E7484D7} - C:\Program Files\AskPartnerNetwork\Toolbar\ARS3\Passport.dll (APN LLC.)
O4 - HKLM..\Run: [ApnTBMon] C:\Program Files\AskPartnerNetwork\Toolbar\Updater\TBNotifier.exe (APN)
O4 - HKLM..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k File not found
O4 - HKLM..\Run: [MSC] c:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4 - HKCU..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\System32\Macromed\Flash\FlashUtil11e_ActiveX.exe (Adobe Systems, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Recovery present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html File not found
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll (Sun Microsystems, Inc.)
O9 - Extra Button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra 'Tools' menuitem : @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://download.macr...director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} http://messenger.zon...kr.cab56986.cab (Checkers Class)
O16 - DPF: {233C1507-6A77-46A4-9443-F871F945D258} http://download.macr...director/sw.cab (Shockwave ActiveX Control)
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} http://messenger.zon...1/GAME_UNO1.cab (UnoCtrl Class)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://www.update.mi...b?1349489501375 (MUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_03)
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} http://messenger.zon...ro.cab56649.cab (MSN Games - Installer)
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} http://messenger.zon...nt.cab56907.cab (MessengerStatsClient Class)
O16 - DPF: {C49134CC-B5EF-458C-A442-E8DFE7B4645F} http://www.yoyogames...ctivex/YoYo.cab (YYGInstantPlay Control)
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_03)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_03)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
O16 - DPF: {DA758BB1-5F89-4465-975F-8D7179A4BCF3} http://messenger.zon...oF.cab57176.cab (WheelofFortune Object)
O16 - DPF: {DB7BF79A-FC51-4B5A-92BC-A65731174380} http://www.instantac...ad/iaplayer.cab (InstantAction Game Launcher)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} http://gfx2.hotmail....ol/MSNPUpld.cab (Windows Live Hotmail Photo Upload Tool)
O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} https://secure.gopet...v/GoPetsWeb.cab (GoPetsWeb Control)
O16 - DPF: CabBuilder http://kiw.imgag.com...llerControl.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254 75.153.176.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{2B7AC733-899F-423D-B255-109F11C2738C}: DhcpNameServer = 192.168.1.254 75.153.176.1
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) - C:\WINDOWS\System32\userinit.exe (Microsoft Corporation)
O20 - Winlogon\Notify\AtiExtEvent: DllName - (Ati2evxx.dll) - C:\WINDOWS\System32\ati2evxx.dll (ATI Technologies Inc.)
O24 - Desktop WallPaper: C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O28 - HKLM ShellExecuteHooks: {FE24CD78-7C63-465D-8787-4EDF7FC79895} - C:\Program Files\Logitech\Easy Synchronization\shellexecutehook.dll ()
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2008/04/09 13:23:06 | 000,000,000 | -H-- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)

========== Files/Folders - Created Within 30 Days ==========

[2013/07/09 21:14:42 | 000,602,112 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.exe
[2013/07/09 21:12:56 | 000,000,000 | RH-D | C] -- C:\Documents and Settings\user\Recent
[2013/06/10 22:19:35 | 000,000,000 | ---D | C] -- C:\Documents and Settings\user\Start Menu\Programs\Bully Dog Technologies
[2013/06/10 22:19:11 | 000,000,000 | ---D | C] -- C:\Documents and Settings\user\Local Settings\Application Data\Deployment
[6 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[26 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/07/09 21:17:00 | 000,000,886 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2013/07/09 21:14:45 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\user\Desktop\OTL.exe
[2013/07/09 18:17:01 | 000,000,882 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2013/07/07 22:00:00 | 000,000,382 | ---- | M] () -- C:\WINDOWS\tasks\SmartDefrag.job
[2013/07/07 18:24:00 | 000,000,344 | ---- | M] () -- C:\WINDOWS\tasks\Norton PC Checkup Weekend Scanner.job
[2013/07/07 02:00:04 | 000,000,384 | -H-- | M] () -- C:\WINDOWS\tasks\Microsoft Antimalware Scheduled Scan.job
[2013/07/03 17:44:00 | 000,000,344 | ---- | M] () -- C:\WINDOWS\tasks\Norton PC Checkup Weekday Scanner.job
[2013/06/18 12:42:16 | 000,012,598 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2013/06/18 12:42:14 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2013/06/10 22:18:57 | 000,496,072 | ---- | M] () -- C:\Documents and Settings\user\Desktop\setup.exe
[6 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[26 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/06/10 22:18:54 | 000,496,072 | ---- | C] () -- C:\Documents and Settings\user\Desktop\setup.exe
[2013/02/01 21:31:35 | 000,088,688 | ---- | C] () -- C:\WINDOWS\System32\cpwmon2k.dll
[2012/11/26 07:15:34 | 000,000,664 | ---- | C] () -- C:\WINDOWS\System32\d3d9caps.dat
[2012/02/15 01:54:32 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll
[2012/02/07 16:02:00 | 000,000,552 | ---- | C] () -- C:\WINDOWS\System32\d3d8caps.dat
[2012/01/18 20:19:06 | 000,000,296 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\~377BzdPuDwl2wE
[2012/01/18 20:19:06 | 000,000,176 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\~377BzdPuDwl2wEr
[2012/01/18 20:18:38 | 000,000,448 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\377BzdPuDwl2wE
[2009/06/21 14:36:06 | 000,000,258 | ---- | C] () -- C:\Documents and Settings\user\Application Data\ANICONFIG_{2B7AC733-899F-423D-B255-109F11C2738C}.ini
[2008/10/04 14:10:14 | 000,000,032 | R--- | C] () -- C:\Documents and Settings\All Users\hash.dat
[2008/08/30 14:58:39 | 000,000,034 | ---- | C] () -- C:\Documents and Settings\user\jagex_runescape_preferences.dat
[2008/04/16 10:55:51 | 000,000,127 | ---- | C] () -- C:\Documents and Settings\user\Local Settings\Application Data\fusioncache.dat
[2008/04/15 19:55:55 | 000,011,264 | ---- | C] () -- C:\Documents and Settings\user\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini

========== ZeroAccess Check ==========

[2012/11/26 07:08:54 | 000,002,048 | -HS- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\@
[2012/11/26 07:08:54 | 000,028,672 | -HS- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\n
[2012/12/05 15:15:17 | 000,000,000 | -HSD | M] -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\L
[2012/11/30 14:35:02 | 000,000,000 | -HSD | M] -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\U
[2012/12/06 18:40:13 | 000,000,804 | ---- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\L\[email protected]
[2012/11/26 07:09:12 | 000,002,048 | ---- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\U\[email protected]
[2012/11/26 07:09:39 | 000,232,960 | ---- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\U\[email protected]
[2012/11/26 07:09:12 | 000,001,632 | ---- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\U\[email protected]
[2012/11/26 07:09:13 | 000,011,776 | ---- | M] () -- C:\RECYCLER\S-1-5-18\$ee459b31b6d11ab866d2e5e5652a1279\U\[email protected]
[2008/04/15 19:26:50 | 000,000,227 | RHS- | M] () -- C:\WINDOWS\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shdocvw.dll -- [2008/04/13 18:12:05 | 001,499,136 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = C:\WINDOWS\system32\wbem\fastprox.dll -- [2009/02/09 06:10:48 | 000,473,600 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = C:\WINDOWS\system32\wbem\wbemess.dll -- [2008/04/13 18:12:08 | 000,273,920 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2012/09/06 15:29:40 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\6C82D124000D220715E8E28F7B07D329
[2013/02/01 21:31:30 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\APN
[2013/02/01 21:31:46 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AskPartnerNetwork
[2012/08/31 14:28:48 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AVG Secure Search
[2010/04/16 16:26:29 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Computer Updater
[2010/04/16 16:27:18 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Disk Cleaner
[2008/08/25 15:44:29 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\HipSoft
[2012/02/09 14:51:48 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Hitman Pro
[2008/04/16 22:29:55 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\LightScribe
[2009/03/21 19:31:42 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\NexonUS
[2009/07/12 15:34:57 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\PC Drivers HeadQuarters
[2012/02/09 14:54:51 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Simply Super Software
[2012/02/08 13:49:59 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\SpeedMaxPc
[2012/10/05 18:14:32 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\TEMP
[2009/07/04 21:51:32 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\YoYoGames
[2009/04/04 15:05:28 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{00D89592-F643-4D8D-8F0F-AFAE0F14D4C3}
[2011/07/22 19:46:43 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
[2010/03/02 21:30:16 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
[2009/05/02 13:57:36 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{8CD7F5AF-ECFA-4793-BF40-D8F42DBFF906}
[2011/04/30 21:15:46 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\.minecraft
[2012/08/31 14:28:32 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\AVG Secure Search
[2008/10/04 14:15:15 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\bang
[2011/11/21 00:24:42 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\DriverCure
[2008/10/13 12:56:42 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\fizzy
[2010/08/09 23:04:00 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\FreeFileViewer
[2008/10/13 14:14:14 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\GarageGames
[2008/06/07 14:30:04 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\ICQ Toolbar
[2010/04/16 15:59:14 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\IObit
[2008/04/16 22:02:30 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\LimeWire
[2008/04/20 22:12:00 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\MSNInstaller
[2008/06/24 19:56:51 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\Nexon
[2012/08/31 14:27:55 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\Nico Mak Computing
[2008/08/31 19:28:15 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\PowerChallenge
[2011/11/21 00:24:41 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\SpeedMaxPc
[2009/04/24 18:06:01 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\TeamViewer
[2010/04/16 15:46:04 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\Uniblue
[2008/11/22 20:04:00 | 000,000,000 | ---D | M] -- C:\Documents and Settings\user\Application Data\yoclient

========== Purity Check ==========



========== Alternate Data Streams ==========

@Alternate Data Stream - 99 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:36E20A37
@Alternate Data Stream - 140 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:CB0AACC9

< End of report >
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#2
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts
Hello Tony, :wave: Welcome to the forums!
:welcome:. My name is godawgs and I will be assisting you with your Virus / Malware issues.
I will start working on your Malware issues. This may, or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for this issue on this machine!

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.
If you have not, please adhere to the guidelines below and then carefully follow all future instructions:

You must reply to posts within four days. If you haven't replied within that time, the topic will be closed! If you need additional time to complete things, just let me know.
If you're not sure, or if something unexpected happens, Do NOT continue! Stop and ask!

This board can notify you when a new reply is added to a topic. Please read this topic to find out how to do that.

Please do not run any tools unless instructed to do so.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask, nothing extra. Do Not run things twice unless instructed.
  • Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
  • If I ask a Question just answer it, don't run anything unless directed to.
Please read every post completely before doing anything.
  • Pay special attention to the NOTE: lines, or anything in red. These entries identify an individual issue or important step in the cleanup process.
  • Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. Some of the steps I will be asking you to do may require you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
Logs from malware diagnostic or removal programs (OTL is one of them) can take some time to analyze.
  • I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :lol: )
  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
Lastly, Please be aware that removing Malware is a hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. Some infections are so severe that we might encounter situations where the only recourse is to re-format and re-install your operating system. Don't worry, this only happens in severe cases, but, sadly, it does happen.
In light of this be prepared to back up your data. Have means of backing up your data available.

IMPORTANT:Change your browser(s) to download any tools to the desktop.
Follow the directions here
For FireFox check the dot beside "Always ask me where to save files."
For Chrome, check the box beside "Ask where to save each file before downloading"
NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

I'm afraid I have some bad news. Your friends computer has the ZeroAccess rootkit infection.


:alarm:
Warning: One or more of the identified infections on your computer is known to use a backdoor!
These are information stealing trojans installed on your computer.
Backdoor Trojans, IRCBots, keyloggers and Infostealers are very dangerous because they provide a way of accessing a computer system that bypasses security mechanisms and can steal sensitive information like passwords, personal and financial data which they send back to the hacker. Remote attackers use backdoor Trojans as part of an exploit to to gain unauthorized access to a computer and take control of it without your knowledge.

I would advise you to immediately disconnect this computer from the internet except when reading my posts, downloading the required tools and replying to this topic on this forum only.

If your computer was used for online banking, has credit card information or other sensitive data on it, I suggest you do the following:
  • All passwords should be changed to include those used for banking, email, eBay, Facebook ect; and forums. You should consider them to be compromised. They should be changed using a different computer and not the infected one. If you use the infected computer, an attacker may get the new passwords and transaction information.
  • Banking and credit card institutions should be notified of the possible security breach.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS.
Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterward. Please let me know what you decide to do.
  • 0

#3
godawgs

godawgs

    Teacher

  • Retired Staff
  • 8,228 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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