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BLUE SCREEN OF DEATH - HELP PLEASE [Solved]


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#1
jaws1999

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I have a computer that will not start in any mode. It just goes to the Blue Screen of DEATH:( I am having Problems With The Unbootable system tutorial. Cannot get CD to work. Once the computer is started it goes to a black screen which reads ISOLINUX 5.01 2013 - 01 - 28 ETD and just sits there. I have let it sit there for 30 mins now and nothing. Any Suggestions? Below is the error code I get at the blue screen.
***STOP : 0X0000007E (0X0000005, 0X865D8418, 0XF64838BC, 0XF64835B8)
Any Help Is Appreciated! Oh, My computer is a 2007 Dell Running XP. Let me know if you need any more Info.
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#2
emeraldnzl

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Hello jaws1999,

Welcome to Geekstogo.

Let's leave the rescue disk and try another approach. See if you can follow these instructions:

Download Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select English as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will create a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
[/list]
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#3
jaws1999

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This is the screen I have when I press F8
http://forums.toshib...?v=mpbl-1&px=-1

I do not have the Repair your computer option.

P.S. Thank you for taking the time to try and help me.
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#4
emeraldnzl

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Try going to Safe mode with Command Prompt.

Once there, if you are not already at a black screen with a Command Prompt go to the Command Prompt option.

If you manage to get to the Command Prompt then follow the instructions in my last post from "Select Command Prompt"

Tell me how you get on.
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#5
jaws1999

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I tried Safe mode with Command Prompt. Once I selected it it ask me to choose a operating system. Since my only option was Windows XP pro I selected it. Then it started to boot showing several command lines on the screen. They were are the same except the last few charters. The line it stopped on ended in \agpCPQ.sys at which point it set there for a moment and the boom.... Blue screen. So I can't access it threw any option on the screen. I ran a system diagnostic and it passed. I also ran memtest86+ which also passed.
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#6
emeraldnzl

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Time for a different approach.

If you have the Windows installation disk for that machine you could try the solution at the link below:

http://support.micro...kb;en-us;324764

Alternatively and probably the better approach if this is malware related is for another way using a usb stick. As before you will need to use another computer to prepare the flash drive for insertion in the compromised machine:

Download Peazip to the desktop
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly

Posted Image

Download the following files to the desktop .. Right click the links and select save as...then select desktop

Rufus

OTLPE_standard

Right click OTLPE on your desktop and select ..Open as archive

Posted Image


Select OTLPE standard

Posted Image

Click Extract, ensure that desktop is selected

Posted Image

Insert the USB stick Then run Rufus
Posted Image
Select the ISO file on the desktop via the ISO icon.

Press Start Burn
Posted Image

Once the USB has burnt then
  • Download Farbar Recovery Scan Tool and save it to the flash drive.
  • Reboot your infected system using the boot USB you just created.
    Note : If you do not know how to set your computer to boot from USB follow the steps here
  • As the Programme needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

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#7
jaws1999

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I have tried booting threw USB to kaspersky. I set up the usb only to realize there was no option on the infected computer to boot from USB. Yet another dead end and my frustration level with this computer rises. I am searching for the start up disk, however this is a work computer (our main one to be exact) and my boss man and manager are in Orlando on a business trip and the boss normally keeps up with all the start up disk. I just haft to find them. Thanks again for helping me. I will try the USB method just to be sure. i will let you know how it turns out.
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#8
emeraldnzl

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I will try the USB method just to be sure. i will let you know how it turns out.


Look forward to hearing from you. :)
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#9
jaws1999

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Well the owner decided to purchase a new computer. So I thank you so much for your help. I am having a new problem with the print spooler. Can I address that here or should I start a new thread? Thanks again.
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#10
emeraldnzl

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Well the owner decided to purchase a new computer.


Thank you for telling us.

I am having a new problem with the print spooler.


If it is a hardware problem you should go to the link below and post a new topic:

http://www.geekstogo...nd-peripherals/

If it is a software problem then go to the appropriate Operating System forum and post a new topic there. :)
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#11
emeraldnzl

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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