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virgin superhub setting unavalable

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that is the chat that i had if it helps...

11:55:24 ‹(G) ryan› hello sam , woud you help me?
11:55:40 ‹(G) sam91› yeah mate no problem
11:55:44 ‹(G) sam91› whats up?
11:56:06 ‹(G) ryan› thanks ,i can ovisly accsess the net but cannot get the superhub settings
11:56:41 ‹(G) ryan› or does not work also
11:57:30 ‹(G) ryan› do you know why?
11:57:35 ‹(G) sam91› have you tried anything else?
11:57:52 ‹(G) ryan› i pinged the ip and got a few replys
11:58:06 ‹(G) sam91› what did they say?
11:58:09 ‹(G) ryan› tryed another pc
11:58:34 ‹(G) ryan› anyway, the cmd window said reply from
11:58:45 ‹(G) ryan› said that 3 tikmes
11:59:13 ‹(G) sam91› yeah that means it is useless
11:59:45 ‹(G) ryan› so do you know a way we might be able to do it?
11:59:53 ‹(G) sam91› try another pc and if the same thing happens contact maintenance support and they should help you deal with this [bleep]
12:00:54 ‹(G) ryan› oh, is it becouse my dad has a vpn witchy connects to his work pcs?
12:01:28 ‹(G) ryan› that might make is confuesing.
12:03:08 ‹(G) ryan› hello?
12:03:20 ‹(G) sam91› vpn standing for?
12:03:52 ‹(G) ryan› so my daddy can accsess his work clints with rdp
12:04:20 ‹(G) sam91› no no no you need a fyc to do that
12:04:43 ‹(G) ryan› would that be a reson why as 2 connections are confusing the computers
12:06:25 ‹(G) ryan› would turning off hiss pc make it work?
12:07:13 ‹(G) sam91› yes turn it off and restart yours
12:07:37 ‹(G) ryan› ok, then i can port forward the ip and then turn on tims pc again?
12:08:01 ‹(G) sam91› sure thing
12:08:13 ‹(G) ryan› yes, brb to try it
12:09:42 ‹(G) ryan› it is not loading
12:09:55 ‹(G) ryan› Oops! Google Chrome could not connect to
12:13:16 * (G) sam91 quit
12:13:54 ‹(G) ryan› hello, hello?
12:16:41 ‹(G) sam91› sorry can't help
12:16:54 ‹(G) ryan› oh, its ok
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Hopefully you are using a windows PC:

Start, All Programs, Accessories then (XP => Command Prompt, Vista/Win 7 => right click on Command Prompt and Run As Admin.) Type with an Enter after the line:


(Look for the default gateway. That should be the IP address of the router feeding your PC which I assume is what you mean by Virgin Hub)

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A Virgin hub is indeed a combined Modem and Router Ron, I know because I've got one. :)
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