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CAN NOT STOP POPUPS [Solved]


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#31
gringo_pr

gringo_pr

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Hello

how are things are doing now?


Gringo
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#32
RUSTY2

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things seem to be good now , email working fine , no more pop ups thank you for the help
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#33
gringo_pr

gringo_pr

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Hello RUSTY2

I would like to see a report that combofix makes.

extra combofix report

  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok

copy and paste the report into this topic for me to review

Gringo
  • 0

#34
RUSTY2

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had a big problem running combo fix!It took a very long time to run and when my computer rebooted it stalled and would not send the report. It also asked to turn off mse but know I can not turn it back on also I can not go on line nor open mail. I had to reboot in safe mode but even then I mark the box to turn on mse and nothing happens I am able to go on line but still cant open my mail program
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#35
RUSTY2

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re booted again, everything came back to normal??? here is the file you asked for, the previous time I tried to get it it said I typed incorrectly.



========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\\{7473b6bd-4691-4744-a82b-7854eb3d70b6} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7473b6bd-4691-4744-a82b-7854eb3d70b6}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@microsoft.com/GENUINE\ deleted successfully.
64bit-Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\10 deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{7473b6bd-4691-4744-a82b-7854eb3d70b6} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7473b6bd-4691-4744-a82b-7854eb3d70b6}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\{A531D99C-5A22-449b-83DA-872725C6D0ED} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{A531D99C-5A22-449b-83DA-872725C6D0ED}\ deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\10 deleted successfully.
Registry value HKEY_USERS\S-1-5-21-998330651-303224156-1059126384-1004\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{7473B6BD-4691-4744-A82B-7854EB3D70B6} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7473B6BD-4691-4744-A82B-7854EB3D70B6}\ not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ROC_roc_ssl_v12 deleted successfully.
Registry value HKEY_USERS\S-1-5-21-998330651-303224156-1059126384-1004\Software\Microsoft\Windows\CurrentVersion\Run\\uTorrent deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\livecall\ deleted successfully.
File Protocol\Handler\livecall - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{314111c7-a502-11d2-bbca-00c04f8ec294}\ deleted successfully.
File {314111c7-a502-11d2-bbca-00c04f8ec294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll File not found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\msnim\ deleted successfully.
File Protocol\Handler\msnim - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\mso-offdap11\ deleted successfully.
File Protocol\Handler\mso-offdap11 - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.
File Protocol\Handler\skype4com - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype-ie-addon-data\ deleted successfully.
File Protocol\Handler\skype-ie-addon-data - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.
File Protocol\Handler\wlmailhtml - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.
File Protocol\Handler\wlpg - No CLSID value found not found.
64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0336D126-A0DD-4CAC-8545-B6629D8F38E8}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0336D126-A0DD-4CAC-8545-B6629D8F38E8}\ not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}\ not found.
Prefs.js: "Ask Search" removed from browser.search.order.1
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@alibaba.com/nptrademanager;version=1.0\ deleted successfully.
C:\Users\BR\AppData\Local\Temp\..\application data\nptrademanager\nptrademanager.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@alibaba.com/npwangwang;version=1.0\ deleted successfully.
C:\Program Files (x86)\Trademanager\npwangwang.dll moved successfully.
Registry key HKEY_CURRENT_USER\Software\MozillaPlugins\@alibaba.com/npAliSSOLogin;version=1.0\ deleted successfully.
File C:\Program Files (x86)\Trademanager\npAliSSOLogin.dll (Alibaba software not found.
Registry key HKEY_CURRENT_USER\Software\MozillaPlugins\{@alibaba.com/alisetup;version=1.0}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{@alibaba.com/alisetup;version=1.0}\ not found.
C:\Users\BR\AppData\Local\Alibaba\AliSetup\0.1.0.52\npAliSetupOneClick.dll moved successfully.
Registry value HKEY_USERS\S-1-5-21-998330651-303224156-1059126384-1004\Software\Microsoft\Windows\CurrentVersion\Run\\aliim deleted successfully.
C:\Program Files (x86)\Trademanager\AliIM.exe moved successfully.
C:\Users\BR\AppData\Roaming\Alibaba\AliTalk folder moved successfully.
C:\Users\BR\AppData\Roaming\Alibaba folder moved successfully.
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\BR\Downloads\cmd.bat deleted successfully.
C:\Users\BR\Downloads\cmd.txt deleted successfully.
========== COMMANDS ==========

[EMPTYJAVA]

User: All Users

User: bcom

User: BR
->Java cache emptied: 5778586 bytes

User: BRIAN
->Java cache emptied: 26557 bytes

User: Default

User: Default User

User: LogMeInRemoteUser

User: Public

Total Java Files Cleaned = 6.00 mb


[EMPTYFLASH]

User: All Users

User: bcom
->Flash cache emptied: 56475 bytes

User: BR
->Flash cache emptied: 58081 bytes

User: BRIAN
->Flash cache emptied: 57235 bytes

User: Default
->Flash cache emptied: 56475 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: LogMeInRemoteUser

User: Public

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 08182013_213907
  • 0

#36
gringo_pr

gringo_pr

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Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner

  • Run the installer to install the application.
  • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
  • Run CCleaner. default settings are fine
  • Click Run Cleaner.
  • Close CCleaner.

Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic


"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

  • 0

#37
RUSTY2

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MBAM


Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.08.19.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16660
BR :: BRIAN-PC [administrator]

Protection: Enabled

19/08/2013 7:31:52 PM
mbam-log-2013-08-19 (19-31-52).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 291329
Time elapsed: 4 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


HIJACK

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:39:37 PM, on 19/08/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16660)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Photobucket Desktop\Photobucket.App.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\BR\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft..../?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft..../?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [Photobucket Desktop] C:\Program Files (x86)\Photobucket Desktop\Photobucket.App.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: http://*.alipay.com
O15 - Trusted Zone: http://*.alisoft.com
O15 - Trusted Zone: http://*.taobao.com
O16 - DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} (DLC Class) - https://transfers.ds...ransferCtrl.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LMIGuardianSvc - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe
O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 9016 bytes


ON THE HIJACK PROGRAM THE RESULTS OF THE SCAN ARE THERE BUT NOT SURE WHAT TO DO WITH THEM ? I TRIED COPING THEM BUT IT WONT LET ME, I CHECKED THEM ALL AND PUSHED ANALISE THIS THEN A NOTE CAME UP AND SAID I WAS NOR ON LINE? NOW THE ANALISE THIS BUTTON IS NOT HIGHLIGHTED?
DO I PUSH FIX CHECKED? JUST DONT WONT TO SCREW SOMETHING UP
  • 0

#38
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Photobucket Desktop] C:\Program Files (x86)\Photobucket Desktop\Photobucket.App.exe
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish

When the scan is complete

  • If no threats were found
  • put a checkmark in "Uninstall application on close"
  • close program
  • report to me that nothing was found

  • If threats were found
  • click on "list of threats found"
  • click on "export to text file" and save it as ESET SCAN and save to the desktop
  • Click on back
  • put a checkmark in "Uninstall application on close"
  • click on finish
  • close program
  • copy and paste the report here

Gringo
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#39
RUSTY2

RUSTY2

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I HAD 22 BAD FILES HERE IS THE REPORT

C:\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\2C9037DE-000012EE.eml HTML/Phishing.Gen trojan
C:\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\588F641C-000012F1.eml HTML/Phishing.Gen trojan
C:\Users\BR\Downloads\cbsidlm-cbsi127-Free_Invoice_Template-SEO-75329843(1).exe probably a variant of Win32/CNETInstaller.A application
C:\Users\BR\Downloads\cbsidlm-cbsi127-Free_Invoice_Template-SEO-75329843(2).exe probably a variant of Win32/CNETInstaller.A application
C:\Users\BR\Downloads\cbsidlm-cbsi127-Free_Invoice_Template-SEO-75329843.exe probably a variant of Win32/CNETInstaller.A application
C:\Users\BR\Downloads\cdbxp_setup_4.4.1.3341.exe Win32/OpenCandy application
C:\Users\BR\Downloads\cnet2_winmail_opener_exe.exe a variant of Win32/InstallCore.D application
C:\Users\BR\Downloads\DownloadSetup(1).exe Win32/InstallMate application
C:\Users\BR\Downloads\DownloadSetup(2).exe Win32/InstallMate application
C:\Users\BR\Downloads\DownloadSetup(3).exe Win32/InstallMate application
C:\Users\BR\Downloads\DownloadSetup(4).exe Win32/InstallMate application
C:\Users\BR\Downloads\DownloadSetup(5).exe Win32/InstallMate application
C:\Users\BR\Downloads\DownloadSetup(6).exe Win32/InstallMate application
C:\Users\BR\Downloads\DownloadSetup.exe Win32/InstallMate application
C:\Users\BR\Downloads\freefileviewer_2_1283.exe a variant of Win32/InstallIQ.A application
C:\Users\BR\Downloads\freefileviewer_730.exe a variant of Win32/InstallIQ.A application
C:\Users\BR\Downloads\installer_adobe_flash_player_English.exe Win32/Toolbar.Babylon application
C:\Users\BR\Downloads\WildJack.exe probably a variant of Win32/PrimeCasino application
C:\Users\BRIAN\AppData\Local\Babylon\Setup\Setup.exe a variant of Win32/Toolbar.Babylon.H application
C:\Users\BRIAN\AppData\Roaming\Mozilla\Firefox\Profiles\rvkciqtl.default\extensions\[email protected]\content\overlay.js Win32/Adware.Yontoo application
K:\Backup Files\2\2\V0\C\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\2C9037DE-000012EE.eml HTML/Phishing.Gen trojan
K:\Backup Files\2\2\V0\C\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\588F641C-000012F1.eml HTML/Phishing.Gen trojan
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#40
gringo_pr

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Hello RUSTY2

There are some minor things in your online scan that should be removed.


delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\2C9037DE-000012EE.eml"
    del /f /s /q "C:\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\588F641C-000012F1.eml"
    del /f /s /q "C:\Users\BR\Downloads\cbsidlm-cbsi127-Free_Invoice_Template-SEO-75329843(1).exe"
    del /f /s /q "C:\Users\BR\Downloads\cbsidlm-cbsi127-Free_Invoice_Template-SEO-75329843(2).exe"
    del /f /s /q "C:\Users\BR\Downloads\cbsidlm-cbsi127-Free_Invoice_Template-SEO-75329843.exe"
    del /f /s /q "C:\Users\BR\Downloads\cdbxp_setup_4.4.1.3341.exe"
    del /f /s /q "C:\Users\BR\Downloads\cnet2_winmail_opener_exe.exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup(1).exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup(2).exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup(3).exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup(4).exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup(5).exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup(6).exe"
    del /f /s /q "C:\Users\BR\Downloads\DownloadSetup.exe"
    del /f /s /q "C:\Users\BR\Downloads\freefileviewer_2_1283.exe"
    del /f /s /q "C:\Users\BR\Downloads\freefileviewer_730.exe"
    del /f /s /q "C:\Users\BR\Downloads\installer_adobe_flash_player_English.exe"
    del /f /s /q "C:\Users\BR\Downloads\WildJack.exe"
    del /f /s /q "C:\Users\BRIAN\AppData\Local\Babylon\Setup\Setup.exe"
    del /f /s /q "C:\Users\BRIAN\AppData\Roaming\Mozilla\Firefox\Profiles\rvkciqtl.default\extensions\[email protected]\content\overlay.js"
    del /f /s /q "K:\Backup Files\2\2\V0\C\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\2C9037DE-000012EE.eml"
    del /f /s /q "K:\Backup Files\2\2\V0\C\Users\BR\AppData\Local\Microsoft\Windows Live Mail\Shaw (bruss b5c\Deleted Items\588F641C-000012F1.eml"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: Posted Image<--XPPosted Image<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.


The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK.
Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them
Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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#41
RUSTY2

RUSTY2

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I put the above files on my desktop but I am having trouble with the "delfile.bat". I have windows 7 cant see any of the items for del. files
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#42
gringo_pr

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Hello


what problem are you having? I have attached it for you


Gringo

Attached Files


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#43
RUSTY2

RUSTY2

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thank you for all our help
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#44
gringo_pr

gringo_pr

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you are more than welcome


gringo
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#45
gringo_pr

gringo_pr

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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