Posted 08 August 2013 - 01:05 AM
Posted 08 August 2013 - 03:47 AM
You can call me Phel and today I will help you with your trouble.
Please, read these instructions carefully, because they contain some very useful information.
Please, let me know, if you don't understand something. It is really important to understand any instruction. Also, please read all instructions carefully before performing them. Feel free to ask questions, if you aren't sure.
Please, be patient. You should stay here until your computer will become really clean. Malware Removal isn't very fast procedure, it usually has multiple steps, but result should be glad.
Please note, that my answers could come with a slight delay, because they are checked by my teacher.
My computer won't let me download anything
Does it show any messages, why file couldn't be downloaded?
To start with I need to get some logs. Please, follow these steps:
Download OTL to your Desktop
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic
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