Any suggestions?
New router - 1 PC won't connect
#1
Posted 16 August 2013 - 07:25 PM
Any suggestions?
#2
Posted 17 August 2013 - 10:00 AM
Connect the laptop with a Ethernet cable to make sure its working properly, next check the router configuration maybe you are restricting the bands used to only 802.11g or 802.11n for example and the laptop needs 802.11a
#3
Posted 17 August 2013 - 10:42 AM
properties > advanced > Wireless Mode > Value: 802.11a/b/g
I then went to router settings, and checked the Network Mode, which is in: 11b/g/n Mixed Mode
Any problem here?
#4
Posted 17 August 2013 - 11:07 AM
Seems ok. Can you try this on the laptop...
- open the Command Prompt as Administrator (Tutorial)
- type the following command and press Enter after each line:
netsh wlan show networks mode=bssid >"%temp%\log.txt" start "%temp%\log.txt"
#5
Posted 17 August 2013 - 12:35 PM
#6
Posted 17 August 2013 - 12:43 PM
Try this please press on the run box type:Hmm, I typed both of those commands in and pressed Enter after each, but another blank command prompt opened, not notepad.
notepad "%temp%\log.txt"see if it opens the log.
#7
Posted 17 August 2013 - 01:12 PM
Interface name: Wireless Network Connection
There is 1 network currently available.
SSID 1 : Lemon1
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : xx:xx:xx:xx:xx:xx
Signal : 80%
Radio type : 802.11n
Channel : 9
Basic rates (Mbps) : 6.5 19.5
Other rates (Mbps) : 16 18 19.5 24 36 39 48 54 117 156
I left BSSID 1 blank as I assume this is the MAC address of the wireless card, or is it the MAC address of the router? I didn't think it was relevant, but can post that info if it is.
#8
Posted 17 August 2013 - 02:32 PM
It opened, thank you. Here are the contents of the "log.txt" file:
Interface name: Wireless Network Connection
There is 1 network currently available.
SSID 1 : Lemon1
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : xx:xx:xx:xx:xx:xx
Signal : 80%
Radio type : 802.11n
Channel : 9
Basic rates (Mbps) : 6.5 19.5
Other rates (Mbps) : 16 18 19.5 24 36 39 48 54 117 156
I left BSSID 1 blank as I assume this is the MAC address of the wireless card, or is it the MAC address of the router? I didn't think it was relevant, but can post that info if it is.
No problem, the BSSID is the router MAC address.
Is Lemon1 your wireless network? If it is, I would try to remove the wireless network from Control Panel \ Network and Internet \ Manage Wireless Networks, turn off the wireless card, wait 5 sec. and then turn wireless on, force windows to search for new wireless networks and try to connect, windows will ask for the WPA2 pass.
Something to check is for any new driver for the wireless network card, sometimes an updated driver is needed if the router now uses a stronger encryption.
Edited by SleepyDude, 17 August 2013 - 02:32 PM.
#9
Posted 17 August 2013 - 03:15 PM
Problems found
"Wireless Network Connection" doesn't have a valid IP configuration.
It also shows that it's connected with limited connectivity and says "unidentified network".
Edited by rhymin, 17 August 2013 - 03:15 PM.
#10
Posted 18 August 2013 - 05:14 AM
Lets take another look...
Download MiniToolBox and save the file to the Desktop.
Close the browser and run the tool, check the following options:
- Flush DNS
- Report IE Proxy Settings
- Reset IE Proxy Settings
- Report FF Proxy Settings
- Reset FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Devices (Only Problems)
Post the resulting log in your next reply.
#11
Posted 18 August 2013 - 03:56 PM
MiniToolBox by Farbar Version: 13-07-2013
**** End of log ****
Edited by rhymin, 18 August 2013 - 04:42 PM.
#12
Posted 18 August 2013 - 04:33 PM
The machine is part of a Domain we normally don't give support to machines belonging to a company because o company policies, security restrictions, etc.
Create another report with the laptop connected by Ethernet cable and compare, make sure you have IPv4 enabled on the wireless connection by checking the wireless adapter properties.
#13
Posted 18 August 2013 - 04:44 PM
I will complete the tasks tonight that you last mentioned and will get back to you as soon as I can. Thank you for your help!
#14
Posted 18 August 2013 - 04:49 PM
Sleepydude, that's what I suspected...that since it's a work laptop, they use their own security, protocols, etc. I edited my previous post to rid of the results.txt in case there was sensitive information involved.
I will complete the tasks tonight that you last mentioned and will get back to you as soon as I can. Thank you for your help!
Ok, Thank you for understand.
I suspect its only IPv4 disabled and your router/ISP doesn't support IPv6 according to the log.
#15
Posted 18 August 2013 - 05:56 PM
Thank you so much for your time. *******************
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