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Malware problems [Solved]


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#61
Phel

Phel

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Hey,

I haven't heard from you for 2 days. Do you still need help? Or do you have a stuck/questions about previous set of instructions? If so, feel free to ask them here, I'm glad to help you with it.
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#62
raps1355

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Hi,

I cant seem to get the options listed in your reply when i press f8 all i get is a choice of what to boot from. I never had any disks when i got the computer either. Not sure what to do next =/
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#63
Phel

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Hello,

Not sure what to do next =/

Ignore my previous step.

I see that you haven't installed antivirus on your computer. That could be a reason, why malware is coming back. What Antivirus software would you like to install? If you won't be able to access it's site, I will re-upload installer to you. So, please decide, what antivirus product would you like to use and inform me.
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#64
raps1355

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I dont know which ones are any good. I have tried avg but it cripples my pc's running speed so i would like to avoid that if possible. I am looking for one that can run without interupting anything i am doing. (i dont mean when the actual scan is running)
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#65
Phel

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I am looking for one that can run without interupting anything i am doing.

I think that Microsoft Security Essentials would be a nice choice for you.

Okay, I'll change my tactics now. We won't install antivirus now. Seems that I know, what infection you have. It can infect executable files, Office documentas and HTML files on your computer. So, it may be a reason, why malware is coming back. Let's try to deal with that using Kaspersky Virus Removal Tool.

Please note, that scan could take much time.

  • Download the program distributive.
  • Run the downloaded file setup_<build_number>_<date>_<time>.exe (example setup_9.0.0.722_22.01.2010_10-04.exe)
  • Wait till the program unpacks temporary files.
  • In the lower part of the welcome window select the required language to use during the installation.
  • Read the license agreement and check the I accept the license agreement option.
  • Click the Start button, to launch the application.
  • Go to the Settings tab marked with an asterisk image.
  • Select the Scan scope section.
  • Pick a tick near all the locations, excluding floppy and CD-ROM drives.

    Posted Image
  • Go to the Automatic Scan tab.
  • Click the Start scanning button.
  • Wait until the scan is over.
  • After that go to the Reports tab with the image of a list Posted Image
  • Select Detected threats section.
  • Click Save button.
  • Window with choice of location should pop up. Save the log on your Desktop under name log.txt. You should post contents of this file in your next message.
  • Now click Disinfect all button. Computer will be rebooted automatically.

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#66
Phel

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Hey,

I haven't heard from you for 4 days. Is scan still running or do you have any problems with instructions?
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#67
raps1355

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Hi,

Sorry just been busy not had time to look at the computer, when i click the download it just keeps moving the page from the earth to the folder and no green bars are moving.
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#68
Phel

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Okay, try this now.

Download Dr.Web CureIt.
  • Doubleclick the p83v9x45.exe file to open it.
  • A window will open offerring a choice of EPM or Standard Mode
  • Chose EPM
  • A license and updates window will appear. If necessary update, otherwise go to the wrench at the top right and check the box Automatically apply actions to threats.
  • Check the box "I agree to participate..." and click Continue
  • You will not be able to use your computer until the scan is finished. It generally takes only a short time say... around 15/20 mins.
  • Dr Web will scan your computer. When finished close Dr Web.
  • A report is saved to C:\Documents and Settings\Joe\Doctor Web named cureit.log. Copy and paste the contents back here.

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#69
Phel

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Hello,

Were you able to download CureIt?
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#70
raps1355

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Yes i ran it but when i tried to paste the log it takes a very long time then when i hit post it goes to an internet error page.
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#71
Phel

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Try uploading Dr.Web log here and post the link to uploaded file in your next message.
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#72
raps1355

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http://ge.tt/7E5vrYs/v/0
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#73
Phel

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Okay, for that tool you will need a blank CD disc.

Please print these instruction out so that you know what you are doing.

  • Download OTLPEStd.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system.
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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#74
raps1355

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Hi Phel,

Sorry I have left it so long without replying. I have been busy and forgot about it. In the end the computer packed up and doesn't boot up now but I want to say thanks for all your help on trying to fix this as I did get some improvement while using these instructions. Feel free to close this thread down.
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#75
Phel

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Okay, thank you for letting me know.

Sorry that I wasn't able to figure out this case. Good luck and safe web to you!
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