[hmp3]

Thanks!!!!!! Updated jmbx and it deleted the duplicate. yellow flag for it has disappeared!

Intel® Rapid Storage Technology doesn't appear in programs and features.

We're getting somewhere thanks alot!!! What should we do now RKinner?

[Advertisements]

Lets check the eventss and see what still needs fixing.

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

[RKinner]

Lets check the eventss and see what still needs fixing.

Right click on (My) Computer and select Manage (Continue) Then click on the arrow in front of Event Viewer. Next Click on the arrow in front of Windows Logs Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

[hmp3]

Wtsapi32.dll error still occurs, and Junkware still shows the firefox profile entry.
*Also, there is a Raidtool folder under C:\ root folder. The 2 files inside it have today's date on it.

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 26/08/2013 18:49:23

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 26/08/2013 18:50:02

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Edited by harvestthesouls, 26 August 2013 - 11:53 AM.

[RKinner]

Your VEW log looks too good to be true. Make sure you reboot before running VEW. Also try adwcleaner (pause your anti-virus and close all browsers first, right click and Run As Admin) and get the error before you run VEW. Hopefully there will be an error in VEW that explains the problem.

Since AdwCleaner seems to run OK in Safe Mode there is probably a program running in regular mode which causes the problem.

In the search box, type: msconfig and wait until msconfig.exe gets found then right click on it and run as Admin. Under Startup uncheck everything, under Services, Check Hide Microsoft Services and then uncheck everything that is left. OK and reboot. Minimize msconfig when it comes up. Try adwcleaner (pause your anti-virus and close all browsers first, right click and Run As Admin) and let's see if you get the same error. If not then go back into msconfig and check about half of the services and OK. Reboot and try again. Keep doing that until you isolate the problem down to a single service or startup item.
If you still get the error then go back into msconfig and check Regular Startup on the General page and OK then Reboot.

[hmp3]

It was a startup entry! (Keyscrambler was the culprit). I've disabled it now. But when I load it the issue returns, and when I close the program the problem disappears.

Nevertheless, the firefox entry in the Adwcleaner persists.

[RKinner]

It was a startup entry! (Keyscrambler was the culprit). I've disabled it now. But when I load it the issue returns, and when I close the program the problem disappears.

Good Work!


I really want to see an OTL log but I'm not allowed to have OTL logs in this forum. Will send you a PM with instructions.

[hmp3]

PM'd

[RKinner]

Could you run AswCleaner and post the log so I know what we are trying to remove.

Close all programs, pause your anti-virus and right click on the AdwCleaner icon and select Run As Admin.



Click on Scan and follow the prompts. Let it run unhindered. When done, click on the Clean button, and follow the prompts. Allow the system to reboot. You will then be presented with the report. Copy & Paste this report on your next reply.

The report will be saved in the C:\AdwCleaner folder.

[hmp3]

PM'd ADWcleaner results

[RKinner]

[ File : C:\Users\HTS\AppData\Roaming\Mozilla\Firefox\Profiles\hvpoe7ur.default-1368615550777\prefs.js ]

The file is a standard FF component. You have so many add-ons to Firefox and one or more of them just store their configs there.

See: http://kb.mozillazin...g/Prefs.js_file

It's a text file so you can look at it with notepad but don't make changes or you will break your add-ons.
To see it:

copy the next line:

notepad C:\Users\HTS\AppData\Roaming\Mozilla\Firefox\Profiles\hvpoe7ur.default-1368615550777\prefs.js

You can also look at your OTL log. There is a section on prefs.js. The only thing that looks odd is you have used a Proxy in Utah in the past but it's not active now.

Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied line should appear.
Hit Enter. Close the command window.



The thing about add-ons is that they sound great but each one you add slows things down a bit. You should go through your Add-ons/Extensions and make sure you really need and use them. Remove any that you don't need or don't use. (The only Extensions I use are Ad-Block Plus and Avast Online Security and Firefox loads to the Google.com home page in less than 10 seconds). You can speed things up a bit with SpeedyFox:
http://www.crystalidea.com/speedyfox

You can run it any time that Firefox or Chrome seem slow or you make a change (new version, new add-on, add-on removed).

[hmp3]

PM'd aswMBR and combofix logs

[RKinner]

Submit the file:

c:\windows\bfcs2.dll

to virustotal:


Easiest way to submit a file is to copy the path:

c:\windows\bfcs2.dll

Then
Go to virustotal.com with your browser. Click on Choose File then when the file chooser window opens, move down to the File Name: box and then Ctrl + v and the path should appear. Hit Open and it should return to the main page with spoolsv.exe chosen. Click on Scan it. If it knows the file already it will tell you it's already been analyzed and offer you a choice of Reanalyze and View Last Analysis. In that case click on View Last Analysis. If it doesn't know the file it will take a minute to query 46 different anti-virus companies. In either case, If the Detection ratio: is not 0 / 46 then copy the Analysis page and paste it into the forum. You can just hit Ctrl + a then Ctrl + c to copy the page then go to a reply and Ctrl + v.

[hmp3]

detection ratio 0/46 and green ticks for all

[RKinner]

OK. I think that's about all. Looks good from this end. Unless you have other problems it's time to clean up:


You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.


OTL has a cleanup tab but DO NOT USE IT!. There are reports that it leaves the PC unbootable. Instead just delete OTL.exe and the folder c:\_OTL.

To hide hidden files again:

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. Windows always hides its icon so you need to unhide it. Click on the up arrow to the left of the clock. Then click on Customize. Maximize the window so you can see all of the options. Scroll Down and find the File Hippo UpdateChecker and change its Behaviors to Show Icon and Notifications. OK. When you reboot you should see the icon. It will take it a minute to finish checking then it will put up a bubble if you need to update something. Click on the bubble and it should open in your browser. (Seems to work best if it uses Firefox. If you do not use Firefox as your default browser then right click on the icon and click on Settings. Then on Results. Change the Open Results in Default Browser to Custom Browser and then select the line that has Firefox.exe in it. While there, also check Hide Beta Versions. OK. ) You will see a list of programs that have updates with green down arrows next to them. You do not need to download any Beta Versions. There is an option Settings to Hide Beta Versions. I do not advise updating Windows Messenger unless you really use it so I right click on the Icon and Customize Results then find Microsoft Messenger and change Show All Releases to Hide All Releases. OK.

You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Special note on Java. Old Java versions should be removed after first clearing the Java Cache by following the instructions in:
http://www.java.com/...lugin_cache.xml
Then remove the old versions by going to Control Panel, Programs and Features and Uninstall all Java programs which are not Java Version 7 update 9 or better. These may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE. Get the latest version from Java.com. They will usually attempt to foist some garbage like the Ask toolbar, Yahoo toolbar or McAfee Security Scan on you as part of the download. Just uncheck the garbage before the download (or install) starts. If you use a 64-bit browser and want the 64-bit version of Java you need to use it to visit java.com.
Due to multiple security problems with Java we are now recommending that it not be installed unless you absolutely know you need it. IF that is the case then go to Control Panel, Java, Security and slide it up to the highest level. OK.

Make sure Windows Updates is turned and that it works. Go to Control panel, Windows Updates and see if it works.

If you are feeling especially paranoid you can install the free firewall called Online Armor:
http://www.online-armor.com/


My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron

[hmp3]

Awesome Thanks so much for helping me with this problem, it could have magnified tenfold without your time and dedication I'm glad I didn't need to restore my pc's youth and naivety. What is the Junkware report about the firefox prefs.js trying to tell me, is it reporting it as a problem/threat/inconsistency/random flag?

Edited by harvestthesouls, 29 August 2013 - 04:48 PM.