Let's try uninstalling and reinstalling Norton. We'll run Combofix in between.
Ok. Do you have your Norton Product license Key available?
There are instructions for obtaining your CD Key and for downloading and running the Norton Removal Tool here
so you can get more information, if needed. Step 1
What I'd like you to do first is download a fresh copy of Norton Internet Security to your Desktop.
If you do not have the disk, you can download Norton Internet Security from here
Download Norton (fresh) to your Desktop. Leave it there for installation after running Combofix. Step 2
Download the Norton removal tool from here
to your Desktop.
Make sure you have the license key!Step 3
Click on the Start orb ~> Control Panel ~> Programs and Features
In the list of programs installed, locate the following program: Norton Internet Security
Click on Norton to highlight it and click Change/Remove.
After the programs have been uninstalled, close the Installed Programs window and the Control Panel.
Reboot the computer.Step 4
Norton Removal Tool
Right click on the Norton Removal Tool on your Desktop to Run as Administrator
Follow the on-screen instructions to remove Norton.
Reboot your computerStep 5
Now let's run Combofix. Do it in regular mode instead of Safe Mode. It should be ok, now. Just right click and delete the copy you have, no need to uninstall it. **Note: It is important that Combofix is saved to your desktop**
from one of the locations below, and save it to your Desktop. Link 1 Link 2
Close any open browsers.
Double click combofix.exe
and follow the prompts.
Accept the disclaimer and allow to update if it asks
ComboFix will then extract it's files before beginning the scan.
When the scanning begins you will see a window like the image below. Although the program states that the scan typically doesn't take more than 10 minutes there are 50 stages or so that it goes through. On a severely infected machine it can take much longer so please be patient.
When finished, it shall produce a log for you.
Please include the C:\ComboFix.txt in your next reply.Important Notes:
1. Do not mouseclick combofix's window while its running. That may cause it to stall
2. Do not "re-run" ComboFix. If you have a problem, reply back for further instructions.
3. If you recieve an error "Illegal operation attempted on a registry key that has been marked for deletion" after running Combofix, please restart the computer. That will cure it.
4. Save the log it produces. Step 6 Reinstall Norton Internet Security,
then update it.
Re-enable your firewall, and WinPatrol.
When you return, please post the Combofix log and let me know how your computer is doing, and how your space is looking.