I have CDs to copy folders.
I'm not worried about my tax documents. I'd feel safer just eliminating them when we wipe the C drive.
As long as you're sure ~ there's no going back!
My favorite pictures are on an external hard drive so I'm fine with that.
Excellent! Make sure you unhook this when asked during the format/reinstall process.
I can copy documents on CDs. Reinstalling Firefox is fine no bookmarks.
I can back up everything manually, just in case, and erase later if I choose
1) Backup all your important data files, pictures, music, work etc... and save it onto the external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do not backup any executable files or any windows files. These include .exe's, .scr, .com, .pif etc... as they may contain traces of malware. Also, .html or .htm files that are webpages should also be avoided.
I'm concerned that when I copy files to the CDs I will be copying a virus along with the info I'm saving. Is this a concern?
No. You're copying music, documents and pictures, they are very unlikely to be infected. Remants are all that is left, I'm sure. The damage done to your OS by the malware is what we're aiming to correct here by reinstalling it.
I will be backing up everything on Wednesday and will let you know when I have finished.
Great! Let me know when you're ready, I'll get ready on my end
There might be a complication: My D drive (Recovery) has only 2.05GB free of 16.6GB, is this a problem? My C drive has 636 GB free of 681 GB.
No. Drive D is the Recovery Partition on the same hard drive.
What we are doing is a Factory Reset: Factory Reset removes all partitions (except the RecoveryPartition) reformats the entire rest of the hard drive, reinstalls the original operating system, and reinstalls all the original hardware drivers and software.
The Factory Reset option returns all of the software to the condition it was in at the time of purchase. All user changes or additions are removed. When we do this, your whole Drive C will be formatted.
Now: if there's a problem with the existing recovery partition, then we'll have to make alternate plans. That can be done ~ you will need your OS key for that though just so you're aware. Hopefully all will go well and we won't have to do that. If not, it's cool. We'll get it one way or the other
Size on disk says 3.16 GB
Which is 3.16 GB on disk?
Rich? Your OS is corrupted. Keep the CDs on the side, but you're not to use them. Likely they will and should be tossed. When we're done, we'll copy your OS with the Clean Operating System. Then you'll have a clean copy on CDs
I'm ready to wipe my C drive. I have made a copy (4 CDs worth) my operating system. I have copied all my docs and pictures. Not to concerned about bookmarks.
Ok, looks like you're ready
I'll post back instructions soon as I can. Sorry for the delay, work took my time.