Hi Rich
Both accounts read the drive space ok - 632GB free space on both accounts. However, Rich account cannot run CCleaner or Eraser, same as prior to running Windows Repair All-In-One.
How do I create a new user account?
Thank you for that information
This confirms the user account is indeed corrupted. Directions to address that to follow.
Ok, home stretch here, this ought to do it. Talk about learning cool things: You're going to love this
You may want to print it, there's quite a few steps. You can do it, no problem
Fix a Corrupted User Profile Create New User Accounts 1. Log in to Windows with your administrator account or your Guest account that has administrator privileges.
2. Click the
Windows logo button on the keyboard or the
Start Orb. ~> Click
Control Panel.
3. Two ways for Control Panel to be displayed once opened, I'll give you both:
a. If you're in
Category view, click
User Accounts and Family Safety ~> then click
Add or remove user accounts ~> click
Continue on the UAC warning. The
Manage Accounts window will open.
Or.....
b. If you're in
Classic View, click
User Accounts. When the User Accounts window opens, click on
Manage another account, click
Continue on the UAC warning. The
Manage Accounts window will open.
4. Below the box with all accounts listed, Click
Create a new account.
5. Type
Test as the name for the new user account. Select the account type ~>
Administrator. Click
Create Account. Log in, allow the Desktop to be created. Log out.
6. Repeat the steps above to create another user account.
This will be your new user account so give it a name you want to keep. Log in, allow the Desktop to be created. Log out.
Transfer Corrupted User Files 1. Log in to Windows with the
Test user account.
2. Click the
Windows logo button on the keyboard or the
Start Orb. Click
Control Panel3. In
Classic View find and click on
Folder Options. Click the
View tab.
Note: If you are in the
Category view[, click
Appearance and Personalization, a new window will open. Click on
Folder Options. When the
Folder Options window opens, click the
View tab.
4. In the
Advanced Settings box under
Files and Folders click the button beside
Show Hidden Files and Folders and clear the
Hide protected operating system files (Recommended) check box. Click
Apply or
Yes in the confirmation message and then click
OK. Close
Control Panel 5. Click the
Windows logo button on the keyboard or the
Start Orb. Click on Computer ~> double-click the primary drive of your computer (usually the "C:" drive).
6. Double-click
Users folder.
7. Double-click the corrupted Windows user's folder, (this would be the C:\Users\Rich folder) to show its contents in the right side of the window.
NOTE: If you get a warning that you don't have permissions to access that page, click
Continue and you will be given access. If you get a UAC prompt, please allow it.
8. Click the first file or folder listed at the top of the list in the corrupted user's folder. Press and
hold the Shift keyboard key. Scroll to the bottom of the corrupted user's folder. Click the last file or folder in the list to simultaneously select it and all the rest of the files.
Release the Shift key. All will be highlighted.
9. Press and hold the
CTRL keyboard key. Click on the Ntuser.dat, Ntuser.ini and Ntuser.dat.log files to
deselect them.
NOTE: There may be more than one Ntuser.dat.log file.
Deselect them all.
10. Release the
CTRL button. Right-click on a selected and highlighted file and click
Copy. This will copy all of the files.
11. At the top of the
Computer window, click the back arrow, or in the
Users window,
Right-click the
new user's account name.
NOTE: If you get a warning that you don't have permissions to access that page, click
Continue and you will be given access. If you get a UAC prompt, please allow it.
12. Click on
Paste in the drop down menu.
.
NOTE: When you get the warning asking if you want to overwrite the file or folder, check the box to allow all files/folders to be overwritten.
13. Log off of the Windows Test account.
14. Log onto Windows using the new user account you just created.
15. Open the
Control Panel and under
User Accounts and Family Safety click
Add or remove user accounts.
16. Click the
Test account and click
Delete the account from the list on the left.
After you have confirmed that everything works OK in the new user account you can go back to the Control Panel and delete the old Rich account.
Ok = all your Documents, photos, etc are there.
Please let me know how it goes.
Deselect them all, take no Ntuser files.
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